good2rent 

I want to say a massive thank you to Pav for everything he has done. During the lockdown period, it is really difficult to carry on working with the amount of work there is and the lack of staff. I felt like a valued customer and I didn’t have nothing to worry about. He kept updating me and replying back to my emails so quickly. He listened to me talk non stop and helped me out! The process was the quickest I have ever experienced. It was nice only dealing with one person so I didn’t have to repeat myself and he knew my circumstances. I felt like he cared so definitely would recommend him!

Great service - fast and very pleasant! Thanks for that!

Whole team were great, professional and attentive. Special shout out to Tom and Melanie. 5*

Tom was really helpful and speedy in completing this process.

Tom really helped us go complete our registration forms.

Tom was very helpful and kind! Thank you so much for guiding us with the reference form.

Pav was very helpful and quick at sorting out my enquiry.

Good experince. Will use again

Paz was very diligent in reaching out to me, understanding nuances of my application and resolving in a timely manner

My reference application was submitted on Monday, and by midday-Wednesday it had been completed. I had a few issues with my application and good2rent were very quick to respond to these and support me in completing my application. They made the process very easy! I had a few phone calls with Tom, who helped helped with the referencing, none of which lasted more than a couple of minutes, which is a sentiment to how efficient they are!

Wow-what terrific service I received from Pav! He was so friendly, patient and willing to go the extra mile. This chap should be well taken care of as he really is a true asset to your organisation. Professionalism at its best!!!!!Thank you for taking me through the process with such a friendly attitude. This was truly a positive customer excellence supreme experience. Thanks again Pav! Warmest Regards Lana

It is a complete nightmare from start to, well I can't say finish because I never go that far. The first problem was my guarantor allegedly failing a credit check which was strange considering I passed the check and I am unemployed and the guarantor works, he asked someone else to run a check on him, he passed and has an excellent credit score. So I had to change my guarantor, tried to add another guarantor, took them over a week to sort this out then they asked questions that are in no way relevant and likely breach data protection and privacy. For some reason they wanted my guarantor's employer to provide copies of their passport and income and then divulge personal info regarding my guarantor, needless to say, they were not impressed with this so have refused to be a guarantor. The app is a mess, it says I need to provide tenancy history evidence, I have done for the past 10 years yet it says no there is nothing there. Says I need to upload proof of income, my bank statements are there yet Good2rent says not. I have now lost out on the house because it has taken good3rent over a month to do something that could have been done within a week. I would not recommend them, in fact, I would advise people to steer well clear.

Good experience, especially Pav was very helpful and prompt. Thank you.

Excellent service, helpful assistant

Good2Rent: the worst online experience ever! Terrible. The chat line: terrible.

Impossible to save the data you have entered so each time I had to start again because I did not know what info I needed.

It asked for bank statements but when I went to upload them, it only would take them as ‘proof of income’, it was impossible to change the selector to ‘bank statements’.

With a combined salary of 70,000 pounds, the result stated that we could only afford 278 pounds rent - a f***g joke!

When I contacted the so called helpline, he said he couldn’t discuss it! Then the helpline stopped working.

The summary table showed everything as ‘pending’ but when I clicked on it, it said it was ok - what’s going on?!

DO NOT USE THIS TERRIBLE COMPANY IF YOU CAN HELP It

I have given a single star rating for the following objective reasons.

1. Hidden charges.

Even though Good2Rent claims that they are a free service, but they somehow bully you into paying the additional fee. For example, in my case the referencing was delayed by over a week and when I finally called them they asked me to pay an additional fee for "priority referencing".

2. Hidden timelines

Good2Rent is slow, and by a long margin. This is not always the case, they seem to selective target people and slow their referencing and thus cornering them into paying.

3. Buggy website.

Completing forms and uploading documents is a trouble on their website.

4. Faulty guarantor system.

If you dont have a credit score, which is true for most immigrants you'll need to have a guarantor. And the guarantor has to upload tonnes of personal information such as bank details, income proof and sometimes the guarantor will be requested to reference a guarantor. At this point this becomes a money milking scheme.

Overall I have found Good2Rent to be a scam or at least a very bad reference service provider. Somehow companies like this get good ratings through click farms around the world. Real reviews are lengthy and detailed.

Easy to use.
Quick response from support team.

Excellent help and very fast and polite! Would recommend