GoodnessDirect.co.uk Reviews 

Thank you for my order #46630!

Love the products, love the packaging and prompt delivery!

Highly recommend! Also communication with customer when it comes to some items which were not in the stock.

Super fast delivery and loved the samples which were a nice surprise.

Blown away by the customer service! Phoned for help and spoke to Jem who was SUPER helpful and very patient. Lots of lovely healthy food in stock at good prices and then to top it off 10% off and free quick delivery! Packaged up beautifully too. Cannot fault. Thank you so much 🙏🏽 Sona xx

This is the first time I used their service. One item was out of stock so they called to ask what I wanted to replace it with? Very helpful indeed. There was also a delivery issue with DHL- they could not find my place apparently- but Jem got after them and solved the issue. Thank you, Jem. Would definitely recommend them.

I have ordered from goodness a few times now and they have been brilliant. On the one occasion there was an issue I was called to let me know an item was out of stock and offered an alternative that benefitted me. Prices are very reasonable & all my orders have been received quickly - usually within a few days! Can’t fault them & have recommended them to others already 👍

Lovely organic food selection, Biona is my favourite and the glass jars were so well packed. Ordered Monday evening, received my items on Wednesday, really good customer service; thank you, Cem in particularly for your help, during these difficult Lockdown days.

First time ordering from Goodness and I messed up my order. Cem came to my rescue and sorted everything out. Fantastic customer service and products. Delivery was also excellent. Def recommend them and Cem in particular.

I had a very good experience dealing with them, I order a wide range of organic products and hypoallergenic foods and I got them delivered in 2 days time.

I was looking for hemp milk during the second lockdown period and they sourced it for me and their order management "Jem" kept me well updated time to time during the delivery of the product.

I would strongly recommend them and the prices are comparatively cheaper if you purchase in bulk, for example, the Hemp milk and Coconut oil which I bought were cheaper than other online stores.

I ordered from these guys on 23rd Nov, which arrived on 25th Nov with 3 tins of soup missing which I've been charged for. I emailed the day the order came, as well as phoned them, but no answer. I finally left a message on Facebook, and a chap called Jem got back to me, and said I'd had the order a week, basically accused me of lying before hanging up. Considering how bad 2020 has been for a lot of businesses you'd think that a business like theirs would welcome new custom. Clearly not. There are plenty of other ethical businesses that offer far better service, so I'll give them my custom in future and advise others to do the same. Update. Goodness Direct said they would refund the remaining amount, but when I checked my account a few days later, they had only given me a partial refund. I won't be ordering from them again, as trying to get a refund is like pulling hens teeth. There are much better online ethical stores out there, with far better customer service.

Good range of produce and generally very quick delivery. Worth checking the special offers they do on the website.

Goodness Direct again ignoring my emails and still blaming DHL

I have asked for a refund on numerous occasions now and none are forthcoming

They are by far the worst internet based company I have ever dealt with

More poor reviews will follow until I get my money back

Amazing company. Great communication, great products, well packaged and prompt delivery. Despite the difficulties they must be facing during lockdown, they have been superb!

I've just opened my 3rd delivery from Goodness direct during lockdown. They offer a wonderful range of products and great service. My orders have all been processed and delivered within several days. A Big Thankyou to a first rate company.

My first ordering experience with Goodness Direct last week. Great email communication to start with, I had some questions. Later the same day I placed an order. And then, my items arrived here far more quickly than anticipated. Also, packaged with great care, and precision. Greatly impressed. Top service, and products. Website great too.

I ordered some items on 22nd March. I received confirmation of completed order on 13th April. We are now on 6th May and nothing received. I've sent messages to the company via contact us on the website and I've had no response. I've checked my bank and the money has been taken. Where is my order? I know it's difficult times at the moment but I'd at least have expected a response.

Excellent products and great prices. Wonderful to be able to get home delivery during this Covid-19 time. Faster shipping than expected. Thank you!!!

Great service and speedy delivery of my order. It was great to get the products so quickly especially in the circumstances we are living in at the moment.

Took advantage of an enquiry, to cancel my order.
Not impressed.

Appalling service. No order acknowledgement. Over 7 days later there was an email to say that they had received the orders and would process them soon. No other communication until 22 days after placing my orders, the orders were cancelled and I was sent an email to say they couldn't fulfil the orders so had cancelled the whole order and a refund would follow at some point.

Do not buy from Goodness direct or Goodness food. They cancelled my order, promised the money back, I have been chasing this for ages now. Called them several times and they are saying someone will call me back and they never do.