Kat and Scott were brilliant. Welcoming customers into the shop engaging and knowledgeable about the products. Kat made my search so much easier based on what my needs were and I would highly recomm... See more
Company replied
Location
Switch locationKyle Street 3, KA7 1RL Ayr, Scotland, GB
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See what reviewers are saying
Scott did a fantastic job, as usual, at helping me pick the right Victorinox tool today. The stock had the usual selection of multi-tools for sale, which absolutely suited me fine. Friendly staff o... See more
Company replied
It would have been 5 stars I will tell you when I get to the end. 5 stars for the range of products, 5 stars from the shop assistants help in choosing the right shoes, knowledge of the shoes and ad... See more
Company replied
Staff member was super helpful. Using my dofE card, but didn't realise I also had to purchase a gooutdoors.co.uk membership card
Company replied
Company details
About GO Outdoors - Ayr (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Kyle Street 3, KA7 1RL, Ayr, Scotland, United Kingdom
4.9
Excellent
101 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Kat and Scott were brilliant
Kat and Scott were brilliant. Welcoming customers into the shop engaging and knowledgeable about the products. Kat made my search so much easier based on what my needs were and I would highly recommend heading into the shop.
October 24, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Got what I was looking for immediately
Got what I was looking for immediately. Friendly and helpful staff.
October 8, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Such friendly and knowledgeable staff…
Such friendly and knowledgeable staff and very competitive pricing. Even better with discount applied..
October 16, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ayr (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Lovely staff
Lovely staff, very helpful on the phone too!
Sandra was superb today, went above and beyond to make sure I got what I wanted and I really appreciate her for that! 10/10 service!
September 16, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Scott did a fantastic job
Scott did a fantastic job, as usual, at helping me pick the right Victorinox tool today.
The stock had the usual selection of multi-tools for sale, which absolutely suited me fine.
Friendly staff overall and can't complain about the stock.
September 6, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very helpful and attentive staff
Very helpful and attentive staff, got a great new pair of walking shoes.
September 2, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Wonderful friendly staff
Wonderful friendly staff, very welcoming and gave great advice. Made a huge fuss of our dog too.
August 25, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
A positive experience
Staff are always polite, very helpful and friendly. I never feel rushed or pressured when shopping there even though the shop itself is very narrow. Great selection clothing and footwear.
August 22, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I was in a jam. Air tent with no pump
I was in a jam. On the way to Arran with an air tent and no pump. Rang this store and spoke to Katherine. Yes, only one left. She kindly put it behind counter until i got there 90 mins later. Both staff really friendly and helpful. 👏👏👏
August 17, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Can’t fault my visit to Go Outdoors…
Can’t fault my visit to Go Outdoors today, in and out for what I wanted. Thanks to the staff for their help. Can definitely recommend being a Club Member.
August 10, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
The staff were so helpful and patient
The staff were so helpful and patient, absolutely saved our bacon with a 7 year old and footwear emergency even though they were about to close. Really greatful to them
August 5, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
The were really helpful and made you…
The were really helpful and made you feel welcome
August 5, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Always find it a very friendly shop to…
Always find it a very friendly shop to visit. Always leaving with a smile on my face.
July 30, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Helpful staff
Store had a good enough choice, staff checked and found they held stock in my size. Fit was good, sandals were what I was looking for and at a good price. Staff were helpful and efficient
July 31, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
GO Outdoors; choice and price savings
Great choice and price reductions available across the range of products. £5 memberships is also fantastic value, saved on first order alone. 😊
July 11, 2026
Reply from GO Outdoors - Ayr (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Fantastic service most friendly and…
Fantastic service most friendly and helpful can’t rate them enough that’s all the staff👍👌
July 15, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Really good shopping experience
Really good shopping experience. Staff are very polite and knowledgeable. My fleece fits perfectly and was a good price. I will definitely shop in Ayr again.
July 3, 2026
Reply from GO Outdoors - Ayr (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ayr (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Staff were attentive and accommodating
Staff were attentive and accommodating, highly recommended
June 12, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
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