Visited to purchase a pair of walking shoes, had several in mind. Was helped by Arianna. She was brilliant engaging smiley and very helpful, think she brought 7 or 8 options in different sizes until... See more
Company replied
Location
Switch locationBasing View, RG21 4YY Basingstoke, England, GB
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Extremely helpful till assistant but deeply disappointed with the floor (or store) manager. I was seeking to swap out a product and hoped for some latitude but rather than face the customer, he simpl... See more
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We had our first visit to Go Outdoors today and were served by Sophie N, who helped us find the right riding hat and boots for our daughter. Sophie was incredibly helpful, knowledgeable and friendly... See more
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I was helped today by a lovely knowledgeable lady called Lynda - she made the whole shopping experience for gortex walking trainers, gortex jacket, waterproof trousers and some socks a relaxing and tr... See more
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Company details
Written by the company
Order Queries If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse. Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Basing View, RG21 4YY, Basingstoke, England, United Kingdom
4.7
Excellent
3K reviews
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Was a really nice shopping experience
Was a really nice shopping experience! Went in to buy some new walking boots and Sian was really helpful and knowledgable, super happy with my boots, 10/10.
April 9, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I needed new handlebar grips so popped…
I needed new handlebar grips so popped into the Basingstoke store whilst I was out with my dog the very helpful chap Terry helped me with the choice and then kindly fitted them to my handlebars while I waited with my dog thank you very much Terry they are very comfortable and did make a difference
April 8, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
A huge store with lots of choice
A huge store with lots of choice at great prices and well set out.
Customer service is very helpful too.
Knowledgable and friendly.
April 6, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great staff. Lovely shop
Davy, Thea and Sian were so helpful! A complex online order gone wrong but massively assisted when visited. Left a happy customer.
April 7, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Terry from bikes section excellent…
Terry from bikes section excellent found us the correct bike for our son
April 7, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great service
Thank you to Lynda in footwear who didn't mind having to keep finding different walking boots for me and my son to try on, despite the shoe department not appearing to be anywhere near the stock room.
April 1, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Basingstoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great store
Great store, has everything you need camping wise. And Thanks to Anya, I was able to buy exactly what I needed. She had a good awareness of item use and assisted with a beaming smile. 100% would come back again.
April 4, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Anya and Aaron both very helpful and…
Anya and Aaron both very helpful and great service!
April 4, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
New bike day
Terry in the bike department at the Basingstoke store was really helpful with our bike purchase today, taking the time to check the size for my son carefully
April 3, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Liv made it a really pleasant…
Liv made it a really pleasant experience buying some new walking boots. She was very helpful and patient while I made a decision.
April 3, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Brilliant customer service from Aaron…
Brilliant customer service from Aaron and Davy. Thank you your advice and your knowledge was outstanding both need a pay rise as it was very hot on the tent section. And they were running around like headless chickens as it was busy.
March 27, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Really great experience
Really great experience - Paul, from the footwear department, was incredibly patient and helpful in talking my son through the need for well laced shoes for hiking, and teaching him an effective way to tie them. Thank you so much!
April 2, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Anya was great
Anya and the footwear team were awesome. Thanks for a great experience
April 1, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Fishing bait -Ellen helped
I came in with my partner for some fishing bait and Ellen was very helpful . Her fishing intelligence really shone .
April 1, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Mtb purchase and service
Davy (bike tech), make our purchase easy and save our time by expanding our bike service schedule. Great service, also james (bike tech) who answer our of our question on our first visit to the store.
April 1, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Thankyou Amber
Amber, who helped me select a new set of walking shoes was a delight, very helpful and patient as I couldn't remember the name of my previous walking shoes. We got there in the end without any sign of her getting disengaged or impatient. What is more I saved £20 on the normal discounted price.
March 30, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Got served by Matthew ask to look at…
Got served by Matthew ask to look at one of the hi gear premium thermec freezer as there wasn't one on show he went off and found it in one of the tents and bought it over to us so we can see how big and what it looks like before buying it he was so helpful and very polite
March 23, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great Service
Liv was very helpful with helping me to pick out the best shoes for what I wanted. Would recommend.
March 29, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Ellen in the fishing department was…
Ellen in the fishing department was very helpful.
March 30, 2026
Unprompted review
Reply from GO Outdoors - Basingstoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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