Shopping for hiking boots, and I have v wide feet so it's no easy task. Kate and Ziggy were very helpful and knowledgeable about the boots most suited to me. A pair I hadn't even considered were rec... See more
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See what reviewers are saying
I was looking for an LC pop up day shelter, initially went to my local store that indicated that it had two in stock. Unfortunately this was not correct, so I contacted the Bedford store and spoke wi... See more
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I placed the 'click and collect' order for 3 items, received no confirmation of it being ready. after 2 weeks i went to the store to ask and was told it had been collected which was not true. they... See more
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Truly a remarkable experience of customer service, could not have been more helpful. We could not find what we were looking for, not only did the assistant show us exactly where the item was but also,... See more
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Company details
About GO Outdoors - Bedford
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Norse Road, MK41 0QN, Bedford, United Kingdom
- 01234 861777
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Walking boots
Callum on foot wear was very knowledgeable about the products he sold. He took time to explain the benefits of each. Thank you.
Kate was helpful too.
December 3, 2025
Unprompted review
Reply from GO Outdoors - Bedford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thanks to Liz and Jay
Thanks to Liz and Jay, who served me at tills today. Very helpful and corrected a price error very promptly.
November 30, 2025
Unprompted review
Reply from GO Outdoors - Bedford
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great service from Kate
Great service from Kate. Good info on products. Bought what I needed.
November 29, 2025
Unprompted review
Reply from GO Outdoors - Bedford
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Really helpful and informative really…
Really helpful and informative really friendly
November 29, 2025
Unprompted review
Reply from GO Outdoors - Bedford
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great Service by Tyrell today
Great Service by Tyrell today. Took the time to listen to our requirements & suggest the best option. He is a credit to the team at Bedford. Will definitely be back. Thank you Tyrell 🙂
November 26, 2025
Unprompted review
Reply from GO Outdoors - Bedford
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Just wanted to say a big thank you to…
Just wanted to say a big thank you to Kate, found Kate to be not just supportive but very knowledgeable
November 19, 2025
Unprompted review
Reply from GO Outdoors - Bedford
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bedford
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Tyrell was absolutely brilliant
Tyrell was absolutely brilliant, knowledgeable, and approachable and really listened to what I was looking for in order to give the best general advice on trainer brands in relation to specific requirements. The shop happened to have exactly the right thing for me so I purchased, but Tyrell's advice was the invaluable thing about the experience.
September 20, 2025
Unprompted review
Reply from GO Outdoors - Bedford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
5 Star Kale
Kale was on the till and was more than happy to help me out. Very polite and kind person.
November 20, 2025
Unprompted review
Reply from GO Outdoors - Bedford
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bedford
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Exceptional Customer Service from Liz and Jumney
Liz and Jumney went above and beyond to help me with my issue. They were friendly, patient, and truly cared about finding the best solution. It’s rare to experience such genuine customer care these days, they made the whole process smooth and stress-free. Highly recommend their service!
November 5, 2025
Unprompted review
Reply from GO Outdoors - Bedford
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
A fantastic experience
A fantastic experience - exceptional courteous and helpful service and customer care skills exhibited by the staff, in particular Tyrell and Jan - the detailed knowledge about products they have and the passion they clearly have about their work with Go Outdoors was heartening to see and so positive - will be returning to this store soon.
October 31, 2025
Unprompted review
Reply from GO Outdoors - Bedford
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I mainly use the fishing section
I mainly use the fishing section, but the camping section does provide some crossover.
Do not always find what I am looking for on impromptu store visits, but click and collect gives a good indication and is reliable backup.
October 23, 2025
Reply from GO Outdoors - Bedford
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Visited store to purchase some new Hiking Boots
Visited store to purchase some new hiking boots, Tyrell offered both great service and knowledge about the different boots, letting me know the pros and cons of each and how that would fit into my preferred walking environment.
October 23, 2025
Unprompted review
Reply from GO Outdoors - Bedford
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
We were served most efficiently by…
We were served most efficiently by Tyrell. He was knowledgeable, efficient and charming
October 23, 2025
Unprompted review
Reply from GO Outdoors - Bedford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bedford
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
I ordered on line which was easy to do…
I ordered on line which was easy to do and collected in the store which was a very smooth collection
October 19, 2025
Reply from GO Outdoors - Bedford
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Poor
At least 4 members of staff saw me (so no need to “seek out” a member of staff) at the Evri collection stand - and no one acknowledged me or came to assist.
Install some sort of doorbell/hailing system to call a staff member when not crewed.
October 20, 2025
Unprompted review
Reply from GO Outdoors - Bedford
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bedford
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Tyrell was amazing today
Tyrell was amazing today, really helpful, helping me to decide which boots to chose from, that suits both me and my partner.
October 17, 2025
Unprompted review
Reply from GO Outdoors - Bedford
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
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