I was served today by Clare, Luke B, and Bradley. As a novice hiker I needed assistance and advice in buying hiking boots, gators, socks, and walking poles. Clare and Luke went above and beyond to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I needed some help deciding which products to buy. Luke was very knowledgeable and answered all my questions. He took time to go through different options with me and gave me confidence I was getting... See more
Company replied
Really appreciated the membership application and the additional benefits available as a result. Location was handy for dropping in from work Enabled me to get what I needed in a short space of... See more
Company replied
Very helpful staff and good selection. I was looking for DOE clothes and food. Ethan showed me the dried food and was very helpful with his recommendations. Unfortunately there were some items out of... See more
Company replied
Company details
About GO Outdoors - Belfast
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Units 1&2 Valley Retail Park, BT36 7LP, Belfast, United Kingdom
- 02896 931369
4.9
Excellent
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was served today by Clare, Luke B, and Bradley
I was served today by Clare, Luke B, and Bradley.
As a novice hiker I needed assistance and advice in buying hiking boots, gators, socks, and walking poles.
Clare and Luke went above and beyond to ensure that I got the right kit. Bradley served at the till and was helpful too.
I had driven from the North Coast especially to Go Outdoors and it was worth the trip, Clare, Luke B and Bradley were helpful and knowledgeable. I’d recommend Go Outdoors Belfast and its staff.
April 15, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I returned an item that was faulty
I returned an item that was faulty. Jude and Bradley dealt with the issue in a professional manner. Thanks for their assistance and advice, really appreciated
April 15, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Luke was friendly, knowledgeable and helpful
I needed some help deciding which products to buy. Luke was very knowledgeable and answered all my questions. He took time to go through different options with me and gave me confidence I was getting the best items. He offered future support if I needed it. Thank you, would return to shop here again!
April 11, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Bradley made the experience
Bradley made the experience.
Although yous didnt have what i was looking for he was friendly and very knowledgeable about any products we asked questions about.
Real good lad.
April 10, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff very helpful
Thankyou so much to Luke and Johnny in the cycle department for their excellent customer care!
April 9, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Staff member Serena at the Belfast…
Staff member Serena at the Belfast branch took time out from her restocking task to give me her full attention and help... the level of dedicated 1 to 1 service was unrushed and excellent. I left with my intended purchases and some excellent advice on a planned major purchace. Exellent.
April 6, 2026
Unprompted review
Reply from GO Outdoors - Belfast
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Olivia was very knowledgeable even to…
Olivia was very knowledgeable even to the extent of understanding the width fitting of different brands. Nothing was too much trouble for her.
April 6, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service today from Danni
Great service today from Danni, friendly and chatty and great service :)
April 4, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great Store
I had great help from Rhys and Cathy when I visited Go Outdoors in Belfast last week
March 27, 2026
Reply from GO Outdoors - Belfast
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Went to get sorted for Duke of…
Went to get sorted for Duke of Edinburgh, great range! Helpful staff, especially Sarah- Louise, she was brilliant. So helpful especially with our cheeky little monkey!
April 2, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Fantastic service
Fantastic service from Maia, Mark and Lucy, I had 20mins before closing to get a pair of shoes and 4 pairs of waterproof trousers for kids and wife and they got me sorted! Thanks guys
April 1, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Five Star service from Sam
Sam in the Newtownabbey store was extremely helpful and knowledgeable with cycling queries and changed the inner tube of my tyre for my bicycle and directed me to the correct size of inner tube and puncture repair kit to take with me on my travels as a spare.
April 1, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great service !!
Had quite a complex group order. I own a small adventure business. In store the sales assistant Charlene was exceptionally helpful. Thank you 👌
March 24, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful, knowledgeable staff!
Olivia was extremely helpful when I was buying walking shoes. Full of good advice and very pleasant to chat to.
March 30, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Was helped today to buy walking shoes
Was helped today to buy walking shoes
By a delightful young girl Olivia
Who had a great knowledge of all the stores shoes and boots
All the staff in the store are very friendly
March 30, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Go outdoors
I was served today by Carly who was lovely, really helpful and really elevated my experience in the shop 😄
March 30, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great service
Great range of products. Lots of choice in walking shoes. Excellent service from Olivia who listened to what I wanted and advised what would suit best. Sarah Louise on checkout was very pleasent to deal with
March 26, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
If it wasn’t for Carly and her amazing customer service I would’ve bought the wrong foot wear. She advised me on better shoes and was very helpful and friendly. Thanks
If it wasn’t for Carly and her amazing customer service, I would’ve had sore feet
March 27, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Thank you Sarah-Louise
Yesterday we were served by Sarah-Louise who was extremely helpful and friendly. Helped to make our visit a lovely experience.
March 26, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Sarah Louise and Sam helped us out and…
Sarah Louise and Sam helped us out and looked after us very well .
March 26, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.