Excellent customer service from the manager & assistant Josefine. It's a shame this great store is closing It's Colchester branch, always found them very helpful.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Extra low prices, but sadly because it was a closing down sale. We like a lot of others will miss the Colchester store and the great helpful staff especially the guy on the footwear section.
Company replied
What a joy it was to have Kitty serve us this morning. She was hugely knowledgeable and extremely helpful and gave us brilliant advice and recommendations. Such a difference to the nonchalant don’t ca... See more
Company replied
Excellent service on the tills from Grace..Great advice on outdoor clothing..very polite ans helpful.
Company replied
Company details
About GO Outdoors - Colchester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit C, Sheepen Road, CO3 3GT, Colchester, United Kingdom
- 01206 580551
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GO Outdoors - Colchester
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Amazing experience when shopping in…
Amazing experience when shopping in store, shame it’s closing down - hope they relocate soon!
September 6, 2026
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Very helpful staff who know what they…
Very helpful staff who know what they are talking about. They couldn't do enough for me. I was happy with the quality and it's at a great price. Thank you to all the staff.
September 5, 2026
Unprompted review
Reply from GO Outdoors - Colchester
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent service on the tills from…
Excellent service on the tills from Grace..Great advice on outdoor clothing..very polite ans helpful.
September 4, 2026
Unprompted review
Reply from GO Outdoors - Colchester
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service from the manager & assistant Josefine. It's a shame this great store is closing It's Colchester branch, always found them very helpful.
September 6, 2026
Unprompted review
Reply from GO Outdoors - Colchester
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Extra low prices
Extra low prices, but sadly because it was a closing down sale. We like a lot of others will miss the Colchester store and the great helpful staff especially the guy on the footwear section.
August 17, 2026
Reply from GO Outdoors - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Still missing one of my orders.
August 10, 2026
Reply from GO Outdoors - Colchester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Colchester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Went in to buy some new hiking boots
Went in to buy some new hiking boots. Andrew kindly made some recommendations on what may suit me best. The first pair of boots were a good fit, but a little tight on the side of my toes on one boot. Andrew re-laced the boot and solved the problem. I bought the boots. No pressure to buy, just skilled knowledge and great customer service. Thanks for the help.
July 17, 2026
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Not pleased
I visited the Colchester branch on Monday 27th July at 19.15 to purchase walking boots. The assistant wasn't particularly helpful but I managed to find something suitable costing £65. The time was 19.55 approx but, walking to the tills unaware the store would be closing at 20.00, we stopped to look at a chair valued at around £50. The young lady cashier called over to us and said the store was closing and we had to pay by 20.00 because the till automatically closes at that time. I asked why did the till close dead on 20.00, she said it was to conform with trading laws which I didn't question but knew was incorrect. Your website says your tills do not close automatically at closing time, staff must manually close the registers. So not only was the experience not what I expected but I was lied to. I understand the store is closing down (I wonder why).
July 27, 2026
Unprompted review
Reply from GO Outdoors - Colchester
Thank you for taking the time to leave your feedback. It really is appreciated.
We are disappointed to know that you felt rushed during your visit to our Colchester store. This is not the level of service we would expect to be provided. Your comments regarding till closing times will be passed on to the store's management team for additional training to be provided.
We hope that we can be of assistance again in the future.
Kind regards,
GO Outdoors Customer Care Team
Brilliant place for all outdoor…
Brilliant place for all outdoor activities. The staff at the Colchester branch are friendly and extremely helpful. It’s such a shame it’s closing. I don’t think I’ll be going to my nearest branch’s in Ipswich or Thurrock in the future.
July 24, 2026
Reply from GO Outdoors - Colchester
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Very good staff and a reasonably priced…
Very good staff and a reasonably priced product.
July 8, 2026
Reply from GO Outdoors - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Super knowledgeable assistant Kitty
What a joy it was to have Kitty serve us this morning. She was hugely knowledgeable and extremely helpful and gave us brilliant advice and recommendations. Such a difference to the nonchalant don’t care attitude of most shop assistants nowadays. We were incredibly impressed with her and very grateful for her knowledge. Thank you and well done Kitty and well done Go Adventure! We will certainly be back and will be recommending you.
July 14, 2026
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Helpful staff
Helpful staff, explained my requests, assisted and advised on the products I was interested in
June 29, 2026
Reply from GO Outdoors - Colchester
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent service from Andrew!
Brilliant service from Andrew who was considerate, knowledgeable and professional. What more could you want? Will recommend to others, thank you!
July 8, 2026
Unprompted review
Reply from GO Outdoors - Colchester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Andrew was very helpful in guiding me…
Andrew was very helpful in guiding me to the right size and fit of walking sandal. Thank you.
June 25, 2026
Unprompted review
Reply from GO Outdoors - Colchester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Andrew was amazing
Andrew was amazing! He answered all our questions honestly. Sorted the deals. We got everything we needed with all the correct connectors. Fab experience
June 24, 2026
Unprompted review
Reply from GO Outdoors - Colchester
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Colchester
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Fraser was amazingly patient and…
Fraser was amazingly patient and informative. My husband wasn't sure what he wanted but Fraser was brilliant with him.
June 6, 2026
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Andrew was brilliant with helping us…
Andrew was brilliant with helping us choose our hiking boots. He was really informative and added no pressure, just pure incentive to want to help. His knowledge and experience as a whole was so much help. He took the time to answer all of our questions and it was amazing to hear about his personal experiences and achievements. Really recommend talking to Andrew if you see him in store!
June 4, 2026
Unprompted review
Reply from GO Outdoors - Colchester
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.