Harry was really helpful and went above and beyond explaining why our members card didn't work due to there being no email address linked as we've been long-term customers. He also checked stock lev... See more
Company replied
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Harry was amazing today, me and my family have never been camping and my partner wasn't keen on the idea but Harry's exceptional knowledge about tenfs made my partner feel at ease and she left excited... See more
Company replied
I went in today to get a few things for a winter holiday upcoming and got helped by a young man called Liam. He offered his expertise and I was very happy with the service. I will definitely be return... See more
Company replied
Great customer service from Harry today, he informed us of our membership renewal dates, and had a lovely chat about camping. He spoke to my daughter and asked about her camping holiday. Harry was f... See more
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Company details
About GO Outdoors - Derby
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Ascot Drive, DE24 8ST, Derby, United Kingdom
- 01332 985940
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service by Millie
Brilliant service by Millie, my membership confirmation hadn't yet been emailed, but she checked the phone confirmation and honoured the discount- very grateful thankyou!
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Just called the Derby branch and Liam…
Just called the Derby branch and Liam at the till point was extremely efficient and super helpful, good customer service
August 30, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Mel was fantastic
Mel was fantastic. A real credit to the Go Outdoors family!
August 30, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I had an amazing experience buying my…wellies
I had an amazing experience buying my ariat wellies from Tyler. He made sure I was happy with the colour, fit and answered all questions I had. I would 100% return to the store based on this experience!
August 15, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Heloful staff
I bought a Berghaus waterproof jacket at the Derby store today and assisted by Mel who was very helpful and professional.
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great job harry
I asked Harry about paying with my card as I had a problem earlier. He reassured me and made sure that it worked. With a queue behind me, I really couldn’t have been happier. Thank you!
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Harry was amazing today
Harry was amazing today, me and my family have never been camping and my partner wasn't keen on the idea but Harry's exceptional knowledge about tenfs made my partner feel at ease and she left excited about camping! Thanks Harry!
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great advice when I was shopping today…
Great advice when I was shopping today for my partners daughter
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Harriet helping with rab jackets
Harriet was really informative and friendly regarding rab jackets and sizes. Super helpful.
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Harriet was very helpful in advising…
Harriet was very helpful in advising about a coat, thank great service
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
I went in today to get a few things for…
I went in today to get a few things for a winter holiday upcoming and got helped by a young man called Liam. He offered his expertise and I was very happy with the service. I will definitely be returning and recommending this establishment. Thank You again Liam.
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I was served by a young man Liam he was…
I was served by a young man Liam he was very helpful. Thank you
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Was served by a great worker called…
Was served by a great worker called Liam, he was very helpful and I had a great time!
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Needed a lot of shoes today and xaina…
Needed a lot of shoes today and xaina helped me get the ones I needed
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Xaina was really helpful and friendly
Xaina was really helpful and friendly, helped me find what I needed exactly. Amazing customer service and was very friendly. What a lovely woman :)
August 27, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
First class service from Harry
First class service from Harry, very informative, it's a shame his team lost 0-3 ,
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
I was served by Liam today he was…
I was served by Liam today he was friendly and helpful , Thank You
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Served by Xaina today on footwear who…
Served by Xaina today on footwear who helped me try on loads of waterproof boots
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Pacamac service this morning
I was served by Harriet this morning. She was very helpful with finding the correct sized pacamac jacket for my son going between kids and mens.
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Derby store
Harry was great, really cheerful and provided good service
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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