I bought a bike here a few days ago. Excellent customer service from start to finish. Rain, the guy who prepared my bike, answered all my questions; he was very polite and helpful, and even assisted u... See more
Company replied
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I was in store to collect a parcel that UPS had dropped off there, then I got distracted and started looking around! I was served by three different members of staff, all of whom were friendly, courte... See more
Company replied
It is a nice big shop with gear for different outdoor activities. It is always nice to just browse the shelves and it's very likely that one will find something needed or a good present, especially on... See more
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Staff very friendly and helpful. Great choice of products, prices good for Go outdoors Card holders. Online needs tweeted, online saying card expired when it wasn't. Checked in store and was told it... See more
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Company details
About GO Outdoors - Edinburgh
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit D, 65 West Harbour Road, EH5 1PW, Edinburgh, United Kingdom
- 01313 706885
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Incredibly helpful and knowledgable…
Incredibly helpful and knowledgable staff. Took time, thought it about, and gave great advice. Thanks Stuart!
May 23, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Edinburgh
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Excellent service received from a young…
Excellent service received from a young member of staff who assisted me in my search for graingers repel
May 21, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I came in looking for a jacket I was…
I came in looking for a jacket I was having trouble navigating my self around the store when a very kind employee called Enzo assisted me. He was very kind and helpful I just had to come and leave a review. I’ll definitely be returning to this store it makes shopping in store more of a pleasant experience. Thank you Enzo!
May 13, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Lovely service on my last visit
Lovely service on my last visit! Need new waterproofs and Evan did a great job informing me about the jackets and trousers. He really knew his stuff! Feeling extra confident for my West Highland Way hike! Thanks Evan
May 14, 2026
Reply from GO Outdoors - Edinburgh
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Edinburgh
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Apart from the range of goods
Apart from the range of goods, the excellence of the service. Helen was both efficient and very friendly.
May 16, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
I’ll be back!
I went into Go Outdoors to get advice and gear for my charity trek to the Himalayas in November. Helen helped me pick the right boots with care, interest and a lot of knowledge. She also served us at the till and helped me set up my Club Membership. I was really apprehensive and Helen made it easy and straightforward. I’ll definitely be back!
May 16, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great bike in great price
Great bike in great price - if you’re a member which is only £5 a year and if you’re outdoor enthusiast it’s way worth.
May 8, 2026
Reply from GO Outdoors - Edinburgh
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Markus was so helpful as a cashier- had…
Markus was so helpful as a cashier- had a great experience at go outdoors and he encouraged me to sign up as a member which saved me so much money! Thank you so much!!!! Would highly recommend
May 14, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Getting older in age I could be classed…
Getting older in age I could be classed as grumpy and really poor customer service has become the norm.
I have received such a great shopping experience from Stuart with selection of boots, explanation of the technical parts to each boot I was looking at and even tips on how to tie the lace.
Great guy and really appreciated. Thank you Stuart.
May 12, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
We popped into Go Outdoors Edinburgh I…
We popped into Go Outdoors Edinburgh I was looking for a lightweight waterproof jacket and walking boots for hubby - Helen was extremely helpful with advice regarding the walking boots - thank you.
May 11, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Goods on display on wrong prices not…
Goods on display on wrong prices not having much of what you can get online and returns
May 5, 2026
Reply from GO Outdoors - Edinburgh
Thank you for your review.
We are sorry to hear that you have experienced an issue with displayed pricing. We have contacted you via email to get further information, to enable us to investigate and escalate this correctly, please check your inbox for our email shortly.
Kind regards
Go Outdoors Customer Care Team
Boots department were top notch
I came in looking to return some faulty boots I bought at a different Go Outdoors and they were really helpful, no fuss at all. I could get the credit back and with it I bought a different pair.
Rain and Helen clearly knew their stuff and helped me choose. Super friendly and, unlike other places I've been, I didn't feel under pressure at all. Can't speak for the rest of the Go Outdoors (it's pretty big!) but the boots department were great.
May 11, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Edinburgh
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
“I would definitely shop with you…
“I would definitely shop with you again. I’m over the moon with my daughter’s purchases the quality is amazing. A little pricey, but with the membership card I saved myself loads. I’m so happy with everything and will continue to shop with you again.”
April 30, 2026
Reply from GO Outdoors - Edinburgh
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Splendid service
Splendid service. Of particular note is Jane on the checkout who was thorough and funny. Thanks.
May 6, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Jane gave us great service today!
May 6, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Edinburgh
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Duke of Edinburgh kit
Stuart got us a tent, a mat, a jacket and trousers. He did a great job
May 2, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
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