Today we were served by Lewis. He approached us and asked if we needed any help. He was incredibly helpful, knowledgeable on products we needed help buying but also he was very polite. His customer se... See more
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See what reviewers are saying
We were served by Lewis and he was so professional, polite, courteous, and helpful. He balanced supporting with giving us space and time. He could not have provided better customer care.
Company replied
Having had great service from Lewis yesterday in buying a pair of walking boots, I came back again today for a pair of summer trainers. Sofiia could not have been more helpful, cheerfully rushing to... See more
Company replied
We visited the Exeter store and purchased 2 x Kentucky chairs. Unfortunately when we got home we realised that the chairs had been used. They were covered in grass and one chair had a child's sticker... See more
Company replied
Company details
About GO Outdoors - Exeter
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, United Kingdom
- 01392 531855
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service from Lewis
Today we were served by Lewis. He approached us and asked if we needed any help. He was incredibly helpful, knowledgeable on products we needed help buying but also he was very polite. His customer service skills were outstanding. I recommend giving this employee a promotion!
August 10, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Lewis was great
Lewis was great. He really helped me choose new trekking shoes.
August 10, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Your colleague Lewis was very…
Your colleague Lewis was very knowledgeable and helpful
August 10, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service
Lewis was exceptional. Very knowledgeable and helpful.
August 10, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great customer care by Lewis
We were served by Lewis and he was so professional, polite, courteous, and helpful. He balanced supporting with giving us space and time.
He could not have provided better customer care.
August 10, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Thank you Robbie for helping me choose…
Thank you Robbie for helping me choose the right tackle for carp fishing. I hope to use it soon with my son.
August 5, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Sofiia was extremely helpful at finding…
Sofiia was extremely helpful at finding the right shoes for the children, despite the shop being very busy - even finding some that were hidden in the right colour. Thank you!
August 9, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Buying an ebike
We went to buy a bike, near the end of the day quite near to closing time but Josh was extremely helpful and patient, gave us all the information we needed and we bought the bike, very happy customers. All staff were very helpful.
August 9, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Camping chairs had been used!
We visited the Exeter store and purchased 2 x Kentucky chairs. Unfortunately when we got home we realised that the chairs had been used. They were covered in grass and one chair had a child's sticker on it.
August 7, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Amazing advice
Amazing advice, and endless patience with us explaining everything. Thank you
August 9, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Paul helped us and talked about the…
Paul helped us and talked about the zempire air shelter that we purchased. With out his help and understanding, I’m not sure we would have purchased it. Thank you Paul for helping us make the right decision.
August 7, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Sofiia could not have been more helpful
Having had great service from Lewis yesterday in buying a pair of walking boots, I came back again today for a pair of summer trainers. Sofiia could not have been more helpful, cheerfully rushing to get various sizes and models from the store for me and for three other customers at the same time, and also providing knowledgeable advice! Going by my experience, the staff are great ambassadors for the business!
Dawn Perkins
August 7, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service by Sam T.
I was served by Sam T. who was very helpful and made sure I could find exactly what I was looking for. Excellent customer service!
August 6, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very helpfull staff, great prices and good quality
Very helpfull staff, good quality products at great prices. Sofiia in the Exeter store was very helpful, efficient and knowledgeable
August 2, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Larry was absolutely brilliant
Larry was absolutely brilliant! Couldn’t have asked for better customer service! Helped over the phone when the tent I wanted was out of stock. Advised on a different one and put it aside for me.
Sort out my order super fast in store as I was in a rush for an appt! THANK YOU :)
August 4, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Perfect!
Lewis was really helpful and must have got about 1 million boxes from the back for me - sorry! Found the perfect ones thanks to him!
August 2, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
I received excellent helpful advice
I received excellent helpful advice & service on a busy Saturday from Lewis in the footwear department. I had to try several different makes to achieve a suitable fit. He was patient and genuinely keen to help. I purchased 2 pairs of shoes and 2 pairs of socks. This is the second time in 3 weeks I have shopped here - that was also a very positive experience. In total I spent around £350. Keep up the good work!
August 1, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Sofia was excellent at helping us to…
Sofia was excellent at helping us to buy walking boots for our daughter today. Friendly, patient and offering good advice. Thank you Sofia. Would recommend 😀
July 31, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Always a great service and excellent…
Always a great service and excellent selection of products across the ranges
July 16, 2026
Reply from GO Outdoors - Exeter
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
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