My wife and I had a fantastic experience at the shop today, thanks to Jarred who went above and beyond to help us find the right walking boots. We tried on countless pairs and he was incredibly pati... See more
Company replied
Location
Switch locationUnit 5-7 The Meads, GU14 7SJ Farnborough, England, GB
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See what reviewers are saying
Local store I could try footwear on before purchasing. Member discounts compounded with sale price was incredible value for this footwear product. Good service from staff in the store.
Company replied
Great customer service by Liam at the Farnborough store! He took time to explain the membership scheme along with renewal system. He chatted and knew his products and business. We hope to we bump into... See more
Company replied
This was a click & collect order. I did not receive an email advising my item was ready to collect. The staff at Go Outdoors Farnborough were excellent very helpful - great customer service. The same... See more
Company replied
Company details
About GO Outdoors - Farnborough (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 5-7 The Meads, GU14 7SJ, Farnborough, England, United Kingdom
4.9
Excellent
637 reviews
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This company invites their customers to review, whether positive or negative
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My wife and I had a fantastic…
My wife and I had a fantastic experience at the shop today, thanks to Jarred who went above and beyond to help us find the right walking boots. We tried on countless pairs and he was incredibly patient, friendly and helpful throughout.
We’re both really happy with our purchases and couldn’t recommend the shop highly enough.
October 25, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Farnborough (Express)
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Liam and the rest of the team were very…
Liam and the rest of the team were very helpful
October 23, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Local store, good high value product
Local store I could try footwear on before purchasing. Member discounts compounded with sale price was incredible value for this footwear product. Good service from staff in the store.
September 27, 2026
Reply from GO Outdoors - Farnborough (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Farnborough Go Outdoors = Outstanding!
The Staff at this store are always so helpful, kind + friendly. They make the difference to a shopping experience and why I only shop here for all my outdoor essentials.
September 27, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Liam was very helpful whilst choosing…
Liam was very helpful whilst choosing my walking boots
September 22, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Farnborough (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful staff
I was helped by Jarred and Ewan who were extremely professional and friendly when helping me choose a tent.
September 19, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Pleasant shopping experience.
My husband and I visited the Farnborough Store today and were served by LUKE. He was the most helpful, knowledgeable, pleasant young man. If only more shop assistants were like him.
September 10, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good customer service.
August 27, 2026
Reply from GO Outdoors - Farnborough (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Alana and Jarred were super helpful
Alana and Jarred were super helpful, polite and efficient. Would shop there anytime with staff like that
September 5, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Liam and Luke lovely guys
Liam and Luke lovely guys - only went in for a couple of things, doesn’t matter what you go there for, customer service is top notch! 👌
May 15, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Fantastic service
Fantastic service. The whole team Liam, Ali & Tracy were all very knowledgeable, polite and very helpful. Excellent customer service and had the stock we wanted. Thank you.
August 28, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Liam was a very nice and customer…
Liam was a very nice and customer friendly guy and was giving us incredible advice about the shops and where we can buy good things.
August 28, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Liam was very friendly and helped me…
Liam was very friendly and helped me with my situation swiftly and gave me information regarding the price and membership.
August 28, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Liam and ali are both helpful and…
Liam and ali are both helpful and knowledgeable thanks for the help
August 28, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great customer service from Liam
Liam was really helpful when I popped in to browse for some items for my son's DofE expedition. He gave great advice and was really patient when I was trying to sort the discount that the DofE card gives you. He was friendly and approachable, and I ended up buying most of the stuff I needed at a decent price. I was pleasantly surprised by the range and prices at the store and would shop there again if I ever needed camping or outdoor equipment.
May 27, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Staff was very helpful and friendly
Staff was very helpful and friendly. Even I was dropping in just before closing time I was served professionally and bought a nice and reasonable priced rain jacket. Special thanks to the employees Liam and Alana.
August 18, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Friendly Store with knowledgeable staff
Staff are friendly and there's a relaxed atmosphere in the store.
Fantastic customer service from Liam. He is knowledgeable, friendly and very patient.
August 25, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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