No email received confirming delivered for click and collect. Went to shop to check and collected one of two items when other had also apparently been delivered! System improvement badly needed.
Company replied
Location
Switch locationUNIT 3, BLACKHORSE WAY, RH12 1NN Horsham, GB
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See what reviewers are saying
Went looking for walking boots - replacing a 25+ year old pair of Brashers. Found a big range in the Horsham store, but what made all the difference was having the expert advice of Aaron who knew al... See more
Company replied
An excellent experience ordering online and collecting in store. Also a very good loyalty scheme which pays for itself on the first order.
Company replied
James was very helpful and patient, while I tried on a number of walking shoes, including getting me a second pair of the same shoes as one of the first pair didn’t feel quite right. He not only liste... See more
Company replied
Company details
About GO Outdoors - Horsham (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
UNIT 3, BLACKHORSE WAY, RH12 1NN, Horsham, United Kingdom
4.6
Excellent
332 reviews
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Fantastic help
Fantastic help, advice and support from Aaron and Georgia with walking boots and waterproof jacket for our son for his Silver DofE. They were brilliant a year ago as well when we were in for kit for Bronze. Thanks also to Andy on the till for his advice.
April 4, 2026
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Great value with Go Outdoors Membership.
March 18, 2026
Reply from GO Outdoors - Horsham (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Walking on air!
James and Aaroi were so helpful, patient and kind with me choosing my walking boots come trainer's. Great choice guys!!
March 7, 2026
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
The lady at the till was quite rude I…
The lady at the till was quite rude I offered my membership number, she declined then asked for post code, when that did not work she asked for email when that did not work she asked a member of the team to assist who bought my account up with membership number that she stated was never offered. It was offered as it used to show date if confirmation of purchase
February 9, 2026
Reply from GO Outdoors - Horsham (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Unbelievable
Bought a rab alpine jacket costing £154.00 pounds from go outdoors in January after a couple of weeks took it back as it was losing feathers after speaking to the manager he said you would lose some feathers but not a lot , today went back again as there was a hole in the inside of the sleeve again spoke to the manager he believes the material has maybe had some sort of chemical or something spilled on it as the material looks different compared to the rest of it , the jacket has never been washed or anything I couldn’t believe what i was hearing but he says it’s not a manufacturer fault so there’s nothing they can do I will never ever shop in this place again that’s for sure
February 19, 2026
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Amazing service
Amazing service went above and beyond to help us achieve getting the right product for us, sharing his extensive knowledge
James B so grateful thank you
February 13, 2026
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Order made in shop and arrived st home…
Order made in shop and arrived st home within two days.
January 24, 2026
Reply from GO Outdoors - Horsham (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service by James…
Excellent customer service by James Ball. Knowledgeable and helpful when I was buying new hiking boots
January 20, 2026
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Condescending staff
The member of staff in the shoe department was condescending and incredibly rude, he really couldn't be bothered to deal with any customers. If I hadn't needed the shoes today I would have gone elsewhere. But for sure I'll not be shopping there again.
December 30, 2025
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent service and very helpful and…
Excellent service and very helpful and cheerful
December 3, 2025
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
5 star review for Ben
Leaving a 5 star review for Ben. His knowledge on Montane equipment and the new goretex fabric assured me I was making the correct purchase. Now im looking forward to trying it out in Snowdonia next week !
November 13, 2025
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great range of walking boots, good price, helpful staff.
Visited to buy winter walking boots and was very impressed by the range, including quality European brands like Meindl, and the prices. Very helpful service from Jakub, and friendly staff in general.
November 7, 2025
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Thank you Jakub !
Jakub was extremely helpful and patient !
He gave me great advice and excellent customer service as I was buying a pair of walking trousers and a waterproof jacket
November 3, 2025
Unprompted review
Reply from GO Outdoors - Horsham (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great quality at a good price
I always buy from Go Outdoors, great quality, friendly staff in the shop and good advice
October 27, 2025
Reply from GO Outdoors - Horsham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Horsham (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Failed internet purchase saved by a…
Failed internet purchase saved by a local store that I was unaware of. Magic
October 10, 2025
Reply from GO Outdoors - Horsham (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Horsham (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Our First purchase from Go Outdoors
Shop layout is good . Service was also very good . The offer on a jacket and gilet I purchased for my husband was very good if I joined Go Outdoors card scheme .
Very pleased with the purchase too
October 6, 2025
Reply from GO Outdoors - Horsham (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
We were looking for a specific walking…
We were looking for a specific walking boot. The sales person was very helpful, was knowledgeable about the product and also knew there was a boot that wasn’t on display. All the staff were friendly and seemed genuinely interested and engaging with their customers
September 29, 2025
Reply from GO Outdoors - Horsham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Horsham (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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