Tremendous shop assistant Very knowledgeable and patient as I suffer with bad hearing, I really appreciated the girls kind and attentive nature. As I was undecided the the lovely girl asked if I wis... See more
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Location
Switch locationAcademy Street 3-9, IV1 1JN Inverness, Scotland, GB
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See what reviewers are saying
What can I say apart from the service provided by Alison was outstanding and she is a credit to Go Outdoors. She made us feel welcome and the help and advice she gave my wife who has a broken collarbo... See more
Company replied
A minute after picking up two different pairs of walking boots Makala (shop assistant) was there asking if I needed any help. Makala assisted whilst I tried on several different brands in different si... See more
Company replied
Dawn was great! Super sweet and amazingly helpful even though we didn't know what size we were or what kind of boots to get and she had to run upstairs for us a dozen times. Thank you, Dawn for being... See more
Company replied
Company details
About GO Outdoors - Inverness (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Academy Street 3-9, IV1 1JN, Inverness, Scotland, United Kingdom
4.9
Excellent
579 reviews
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Tremendous shop assistant
Tremendous shop assistant
Very knowledgeable and patient as I suffer with bad hearing, I really appreciated the girls kind and attentive nature.
As I was undecided the the lovely girl asked if I wished, she would set the item aside so I could have time to decide. I returned an hour later and bought the Jacket. The assistant name was Makala.
July 29, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Alison Makala and Sammy were so helpful…
Alison Makala and Sammy were so helpful and wonderful !
September 4, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very Helpful
Went in to see if I could find comfortable trainers and did just that….. Both Alison and Micaela (not sure of spelling) were very helpful and happy to check stock. Not pushy but knowledgable and friendly. Thank you
September 3, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very helpful Alison without her might…
Very helpful Alison without her might have left shop without purchase .
September 3, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Assistant was very helpful and polite.
September 3, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The service was great
The service was great, Dawn and Alison were especially lovely.
September 3, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
What can I say apart from the service…
What can I say apart from the service provided by Alison was outstanding and she is a credit to Go Outdoors. She made us feel welcome and the help and advice she gave my wife who has a broken collarbone was above and beyond the call of duty. We will be back.
September 2, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I was able to find last minute…
I was able to find last minute waterproof hiking shoes before going on a hike with my besties in the rain. Harry was super helpful, thank you!
August 29, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great experience shopping today for…
Great experience shopping today for some waterproof hiking shoes. Jean Luc was super helpful
August 29, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Incredibly helpful Alison
Incredibly helpful Alison! I found a dreamed fleece for my love. Thank you
August 17, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Alison
Alison, was super helpful when getting my dad shoes. She was also very friendly and approachable.
August 28, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
New walking boots
My wife was looking for new walking boots and Harry helped by going through all the brands and provided detailed recommendations with useful tips and advice on maintaining the condition of the boot materials, as well as being friendly and welcoming.
August 24, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent mountain gear and equipment at a very reasonable price. …
Excellent mountain gear and equipment as well as good quality and price. Got the membership so I made a good saving.
Alison gave me a hand comparing jackets. Thanks.
August 24, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Popped in while visiting
Popped in while visiting. Makala was super helpful and friendly. Nothing was a problem. We need more people like Makala in retail jobs. The epitome of customer service. Hang on to Makala.
August 23, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great service
Great service great price. Isla the assistant who helped me was excellent she went above and beyond to help me. Will most definitely use Go Outdoors more often now
August 20, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Dawn is 5 Stars
Dawn was great! Super sweet and amazingly helpful even though we didn't know what size we were or what kind of boots to get and she had to run upstairs for us a dozen times. Thank you, Dawn for being so kind to a couple of clueless Americans on our vacation.
August 20, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Best outdoors shop in town
Great location right outside the train station with amazing staff! Chris is the man, went the extra mile to get me on the trail. Couldn’t recommend a better shop for your outdoor needs and wants!
August 19, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Very nice team in Inverness!
Dawn and the team were very nice today! We bought a mantel and shoes to go ti the highlands!
We will come back!
Monica
August 19, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Attentive staff
Really good service from Alison, she was very helpful and attentive.
August 18, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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