I visited Go Outdoors to replace my worn out walking boots. I was assisted by Denise who was extremely helpful and made sure the boots I selected were a perfect fit. Matt on checkout ensured the whol... See more
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See what reviewers are saying
went into GoOutdoors in Ipswich to get some trainers and achieved! totally excellent service by Celeste in Footwear and Nicole on the tills! thank you so much for such an enjoyable shop! ☺️😊
Company replied
Dani was incredibly patient with me. I was looking to replace a specific kind of pair of trainers which Dani immediately identifies as trail running shoes and helped me to work out the best fit and st... See more
Company replied
Great advice and service from Denise and Jackie at the Ipswich store. Denise was very knowledgeable about the walking boots suitable for me. Jackie was helpful and suggested I join the membership club... See more
Company replied
Company details
About GO Outdoors - Ipswich
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Anglian Retail Park, IP1 5QP, Ipswich, United Kingdom
- 01473 794506
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Always go to go outdoors for walking…
Always go to go outdoors for walking boots as always excellent service by Celeste,Nicole and Dan
October 20, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
GoOutdoors in Ipswich is the go to place!
went into GoOutdoors in Ipswich to get some trainers and achieved!
totally excellent service by Celeste in Footwear and Nicole on the tills!
thank you so much for such an enjoyable shop! ☺️😊
October 20, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Staff were friendly and efficient.
October 10, 2026
Reply from GO Outdoors - Ipswich
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I visited Go Outdoors to replace my walking boots.
I visited Go Outdoors to replace my worn out walking boots. I was assisted by Denise who was extremely helpful and made sure the boots I selected were a perfect fit. Matt on checkout ensured the whole process was easy and pleasurable.
October 15, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Excellent service from Denise
October 12, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great service at Ipswich
Laura was really helpful cheerful, and offered great advice about my RAB purchase
October 11, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Brilliant staff
Laura was brilliant when helping me choose my cooking stove and other purchases. She took a lot of time to assist me as did Dan. I was very grateful to both and I thought the staff were great.
August 4, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Dani was incredibly patient with me
Dani was incredibly patient with me. I was looking to replace a specific kind of pair of trainers which Dani immediately identifies as trail running shoes and helped me to work out the best fit and style. Top service thank you! Matt was great on the tills too. Thanks a million, team!
October 6, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great advice and attention given by…
Great advice and attention given by Rory today whilst buying new walking trainers. Very happy with purchase. Service from Matt at the till was very professional.
Overall great experience.
October 7, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Good rapport with the sales technicians…
Good rapport with the sales technicians Denise and Jackie
October 5, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great advice and service from Denise…
Great advice and service from Denise and Jackie at the Ipswich store. Denise was very knowledgeable about the walking boots suitable for me. Jackie was helpful and suggested I join the membership club which saved me some money on my purchases today.
October 5, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ipswich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Ipswich Go Outdoors
Ipswich Go Outdoors was very easy to order online and collect in store. The staff were very friendly and I was very happy with my experience. I purchased a coat online and was very surprised at the quality for the money.
September 23, 2026
Reply from GO Outdoors - Ipswich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Nicole was very helpful in the Ipswich…
Nicole was very helpful in the Ipswich branch.
We got everything we visited for. Thank you.
October 3, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Rory was a great help when looking for…
Rory was a great help when looking for waterproof walking shoes for my husband & I. Professional and discreet as we browsed - helpful when needed !
September 28, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Available options
Wanted rucksack. Lots of options to choose from. Yes, chose one as provided more padding across the shoulders than cheaper ones but very pleased overall in the choices available.
September 19, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great experience
Great experience! Thank you Denise for being so knowledgeable and patient. I wore the walking boots you helped me choose, for the first time today, and I wasn’t disappointed!
September 15, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great service and helpful assistant…
Great service and helpful assistant (Rory). Very knowledgeable on the boots available.
September 23, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Fantastic customer service
Fantastic customer service I received from the go outdoors ipswich branch Anglia retail park,
I returned a torch which was faulty and didn’t charge with a straightforward no quibble like for like exchange,
The original transaction was found using my go outdoors discount card as proof of purchase Katie and Jackie were incredibly helpful. The kind of customer service that would want to make you purchase again from go outdoors.
September 23, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very helpful staff
September 6, 2026
Reply from GO Outdoors - Ipswich
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
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