Came over for a pair of walking boots, we were served by the extremely knowledgeable Eddie, who helped me find a pair. Explained how much money I'd save by becoming a member and made sure I got the be... See more
Company replied
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The sales associate James was really helpful answering all of my questions. He was extremely patient as I tried on several jackets (multiple times) while making up my mind. He was knowledgeable and po... See more
We'd like to thank the two "E's" Emma and Eric,for their invaluable help and attention in taking their time and focus choosing our new walking boots. Polite and knowledgeable staff are priceless, a... See more
Company replied
Really good shopping experience today. Emma was super friendly and helpful, answering all our questions and fetching different sizes of boots to try on. She seemed to genuinely care that we made a goo... See more
Company replied
Company details
About GO Outdoors - Liverpool (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
17 Ranelagh Street, L1 1JW, Liverpool, United Kingdom
- 0151 559 1827
4.9
Excellent
853 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
The Usual Excellent Customer Service
Efficient, polite and helpful service from Eric. Sorted out my membership card and pointed me in the direction of some other bargains. The usual excellent customer service at the Liverpool, Ranelagh St store. Thank you Eric.
December 28, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
James was very helpful in finding me…
James was very helpful in finding me walking shoes
December 28, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Eric was really helpful
Eric was really helpful. Spent time to try and find the right size and when it wasn’t in stock ordered it online with a discount added. Very friendly team at the Liverpool store.
December 28, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Eddie helped me with ordering new pair…
Eddie helped me with ordering new pair of wellingtons, was very helpful and full of knowledge. The staff in this store are fantastic and go out of their way to help customers out. Will be going back soon.
December 27, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Friendly and helpful staff
December 21, 2024
Reply from GO Outdoors - Liverpool (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Went in to browse for Christmas…
Went in to browse for Christmas presents. Very cheerful, helpful staff - served by James.
December 17, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Thank you Eric for your understanding…
Thank you Eric for your understanding and excellent customer service.
December 16, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Women’s Walking Trousers
I was served by Paul at the Liverpool store by Central Station he was very helpful and friendly.
The only downside with the store is they don’t have lined walking trousers for Women in short legs only Regular
December 18, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Liverpool (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent Service
Friendly staff Eric & Emma) excellent knowledge of products and very helpful.
December 15, 2024
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Eric and James were brilliant...just…
Eric and James were brilliant...just about to close but held on whilst I grabbed a couple of gifts..thankyou
December 10, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff particularly Eric…
Helpful staff particularly Eric who showed me an alternative item of clothing which turns out to be exactly what I needed.
December 9, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great little store
Great little store if you can't get to the bigger one. Went in looking for some walking shoes and picked up a great deal on a pair that looks like will do me good for a long time. Great customer service from Eric in store too.
December 7, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Eric was really good, attentive and with humour. I always enjoy my visits to your store.
December 11, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Eric and Mollie helped me pick out the…
Eric and Mollie helped me pick out the perfect gift.
December 11, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great customer service
Had to visit the store to exchange a coat i purchased online. I called the store first to check they had a replacement which they did .I was helped by Eddie who was really helpful. He exchange my coat without any issues and was very pleasant.
December 8, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great genuine discount
Great genuine discount offered to members. The staff at the Liverpool City Centre shop werer very helpful and pleasant.
November 24, 2024
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
.After my recent visit to your…
.After my recent visit to your Birkenhead store,I asked if this was going to be the best deal(blk Friday) on an OEX jacket,yes came the answer,it won’t go any lower!
Went home got on your web site and got it 10% cheaper and free delivery.More recently went to Liverpool store and a very helpful young chap served me and because of me relaying my experience in Birkenhead gave me 15% off”your lowest advertised price” on some walking boots.You have some good products in your stores,but please don’t treat todays consumers(me) like clowns.Your playing the system so likewise so will we.Hope to see you again!!
December 5, 2024
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great service
Bought some Salomon walking shoes. Wanted quality & wasn't sure what to buy.
Eric & Mollie were very knowledgeable and couldn't be more helpful, they even helped me to get a generous discount because I found them cheaper online.
Very pleased with my purchase.
Thanks guys.
November 22, 2024
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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