We visited our Go Outdoors Liverpool branch today to purchase an air tent. Morgan was the assistant who gave his expert knowledge on various tents. We were very impressed with the air tent he highly r... See more
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Sean and Emhad were very helpful. Sean spent time giving me excellent advice and was patient whilst I pondered over purchases. Recommend this store highly for outdoor gear!
Company replied
Ok so was in here today with my girlfriend, just normal day, took our items to the till to pay both in great mood and the woman that served us was by far the most horrendous person you could ever want... See more
Company replied
Had an issue with a 12 month old tent air beam used twice. Ryan and the team tried to locate a replacement air beam in store and found one in another store, a short drive away. They asked to hold it f... See more
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Company details
About GO Outdoors - Liverpool
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
107 Rimrose Road, Bootle, L20 4HN, Liverpool, United Kingdom
- 01513 059590
4.6
Excellent
2K reviews
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Reply from GO Outdoors - Liverpool
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
5 Star Service. Would like to thank Morgan and Jenny at…
Would like to thank Morgan and Jenny at Bootle store for their excellent service. So helpful and friendly. Morgan helped us chose the right tent for our needs, a Berghaus 7, he also brought it to the till and to our car for us as it was so big and heavy. Thank you again from R&G Lundon.
June 10, 2026
Unprompted review
Reply from GO Outdoors - Liverpool
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Staff at Bootle Store amazing Friendly…
Staff at Bootle Store amazing Friendly and Happy, Berghaus Tent was fantastic
May 27, 2026
Reply from GO Outdoors - Liverpool
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service from Laura…
Excellent customer service from Laura on the online returns desk. She was very professional and helpful sorting out an issue for us.
June 8, 2026
Unprompted review
Reply from GO Outdoors - Liverpool
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Lovely service at the till
Lovely service at the till, coat was priced at £49 but came through as £69! Luckily the lovely lady at the till had this amended for me.
Only down side is the mess round the equestrian section made it especially hard to walk down the aisles as the boxes and general rubbish and chairs were dumped in any open space.
June 6, 2026
Unprompted review
Reply from GO Outdoors - Liverpool
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Thank you to Becky and Jenny for being…
Thank you to Becky and Jenny for being so helpful looking for a sale item which saved us a lot of money!
June 4, 2026
Unprompted review
Reply from GO Outdoors - Liverpool
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Click and collect was no problem very…
Click and collect was no problem very straight forward from start to finish.
May 24, 2026
Reply from GO Outdoors - Liverpool
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
James in the Bootle store was amazing
James in the Bootle store was amazing. Excellent customer service and really helpful, went above and beyond. Thank you so much for your help and knowledge.
May 30, 2026
Unprompted review
Reply from GO Outdoors - Liverpool
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Liverpool
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Becky was very helpful and approached…
Becky was very helpful and approached us whilst looking at camping furniture.
She made sure she informed us of the deals on offer and even put our heavy good behind reception whilst we continued our shopping.
May 23, 2026
Unprompted review
Reply from GO Outdoors - Liverpool
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Ryan and Jenny were amazing and their…
Ryan and Jenny were amazing and their customer service skills were great, they have made our experience really positive.
May 18, 2026
Unprompted review
Reply from GO Outdoors - Liverpool
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Liverpool
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
A bit concerned about split deliveries,
A bit concerned about split deliveries,
Everything was great thanks 👍.
May 4, 2026
Reply from GO Outdoors - Liverpool
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
When i done click and collect inwas…
When i done click and collect inwas expecting to collect my stuff the next day but no. Took them 6 days my camping trip went out the window
May 4, 2026
Reply from GO Outdoors - Liverpool
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great experience from start to finish…
Great experience from start to finish as always with this company very pleased customer.
May 1, 2026
Reply from GO Outdoors - Liverpool
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I arrived with an emergency
I arrived with an emergency - in the middle of circumnavigating the uk coastline on my bike, my pannier rack sheared away from my bike frame. I called in to Go Outdoors in Liverpool and Reece did an amazing job for me - directing me to a local repair shop where I got a new rivet fitted, and then fitting a new rack to my bike. Nothing was too much trouble for him, and he definitely went above and beyond anything I could have asked or expected him to do. Fabulous service and I am SO grateful!
May 7, 2026
Unprompted review
Reply from GO Outdoors - Liverpool
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Fab service from Liverpool staff in…
Fab service from Liverpool staff in buying 2 tents
April 20, 2026
Reply from GO Outdoors - Liverpool
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
never phoned me at all to say my item…
never phoned me at all to say my item has arrived i phoned up my self after a week and they said it was in not very good service at all
May 2, 2026
Reply from GO Outdoors - Liverpool
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Brilliant customer service team/staff…
Brilliant customer service team/staff members at Liverpool and Wigan. Super helpful, polite, good at their jobs (they know their shops well), from the door to the till.
Website is super easy and straightforward , the stores are contactable via telephone where the staff cannot do enough to help, all staff seemed friendly and quick to help or advise, on the phone and face to face, both shops had lovely environments.
Recently purchased a new family tent, with all the gadgets (porch ect), a OEX rooftop tent and a roofbox all from the Liverpool and Wigan stores. The service from start to finish was hassle free, super quick and easy, it was a pleasure doing business, we look forward to returning !
Go Outdoors thankyou for all the amazing memories your about to give us with our children!!
April 14, 2026
Reply from GO Outdoors - Liverpool
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Particularly high level of customer…
Particularly high level of customer service from Harry. Nothing was too much trouble for him and he went out of his way to help.
April 26, 2026
Unprompted review
Reply from GO Outdoors - Liverpool
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
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