VERY WELL PRESENTED STORE. A MEMBER OF THE STORE TEAM (LEWIS) WAS VERY HELPFUL WHEN WE PAID FOR OUR ITEMS. SORTED US WITH A NEW MEMBERSHIP CARD (AS WE HAD LOST OURS) AND ALSO UPDATED MY EMAIL ADDRESS... See more
Company replied
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See what reviewers are saying
I bought a leatherman in June but when I used the small screwdriver the end broke off. I phoned the Norwich store and explained. I was told to ask for Shaun. When I arrived he was very welcoming and... See more
Company replied
I was helped by Sean L, I wasn’t sure if an expensive coat was justified for one day on Ben Nevis, Sean explained my options with the types of clothes available and I ended up finding a sensible solut... See more
Company replied
Took a bit of searching to find the items we were after and had to wait a while to pay as only one person on the tills. We were served by a very helpful and informative Sophie who showed great patienc... See more
Company replied
Company details
About GO Outdoors - Norwich
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
City Trading Estate, NR2 4TQ, Norwich, United Kingdom
- 01603 574399
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Rosie was great
Rosie was great, super patient and very helpful. Thanks
August 21, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great experienceAn easy online process
An easy online process , timely delivery and a great product
August 11, 2026
Reply from GO Outdoors - Norwich
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great experience Tom you n the bike…
Great experience Tom you n the bike department has been amazing, he was very knowledgeable
August 3, 2026
Reply from GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great customer service 👍
August 1, 2026
Reply from GO Outdoors - Norwich
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
I have ordered a few fishing items from…
I have ordered a few fishing items from the Norwich store never had a problem with delivery etc
August 1, 2026
Reply from GO Outdoors - Norwich
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Norwich
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Laura on tills was so very friendly and…
Laura on tills was so very friendly and helpful.
Tom H on the floor was also very helpful guiding me to the product I wished to purchase.
The general demeanor of both made shopping a very good experience.
August 14, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
amazing experience
amazing experience
Laura in Norwich was like a personal shopper for me
Knowledgeable and polite
Will definitely go back
August 13, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Customer service.
July 29, 2026
Reply from GO Outdoors - Norwich
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Purchased a tent at the weekend…
Purchased a tent at the weekend probably the best service I’ve ever received in store been using for you for years .
Was served by Lola great customer service and polite
Would highly recommend her
August 8, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Georgia in the Norwich store was…
Georgia in the Norwich store was absolutely excellent, and so helpful!
August 11, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service from Ed
Excellent customer service from Ed. His advice when we were looking at buying a tent was first class. Not only did we buy a tent and the bundle that went with it but bought a much better tent.
Freya on the counter was also excellent. Patient and friendly
Both are a credit to the company
August 10, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great customer service!
Today we went into Go Outdoors in Norwich to purchase a pair of walking shoes for me, and to look at camping tables and chairs.
Declan was so helpful in the shoes department - full of practical advice, lots of patience and found the pair that suited all my requirements. 10 out of 10 and 5 stars for Declan.
Then we moved on to the camping tables and chairs, and Ed couldn’t be more helpful. Had a tape measure, got tables off the shelf and assembled them. Again 10 out of 10 and five stars to Ed.
Both staff deserve praise!
August 10, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great service
Great service, it's my first time fishing and Steve set me up ready to go
August 7, 2026
Unprompted review
Reply from GO Outdoors - Norwich
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Rosie and Ed were very helpful on what…
Rosie and Ed were very helpful on what I needed help with
August 5, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Vary good service 👏 I go there for my…
Vary good service 👏 I go there for my fishing gear .
July 22, 2026
Reply from GO Outdoors - Norwich
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Tamsin was amazing looking after us…
Tamsin was amazing looking after us when collecting a built bike, Tamsin was keen to offer quick service and learnt how to complete required paperwork ensuring we didn’t have to wait too long. Highly recommend
July 27, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
We were helped by Laura who was fabulous
We were helped by Laura who was extremely helpful. Her knowledge of goods instore was very good and she went out of her way to make sure we had everything we required and of the quality that would be required to meet our needs. Very good shopping experience for us to start us off on our camping experience
August 3, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Amazing customer service :)
Paul was very helpful & went above and beyond. I hope both sides of his pillow are cold for the rest of his life :).
August 3, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
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