Had everything that I needed plus so much else. Being disabled I needed an assistant after we had browsed in the area that interested us. An assistant was hard to find but, when found, was extremely... See more
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See what reviewers are saying
Staff just chatting. Laughing at customers in their faces and not taking work seriously.
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The whole team there, but in particular Paul, we’re extremely sympathetic and helpful in replacing sleeping bag that I’d bought online click and collect through another store. On opening it I found it... See more
Company replied
My daughter is shortly going to travel in the far east for the next 6 months or so. She needed suitable equipment for this and her subsequent overseas research projects in support of her future as... See more
Company replied
Company details
About GO Outdoors - Oxford
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
426 Abingdon Road, OX1 4XN, Oxford, United Kingdom
- 01865 411020
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
The team were very knowledgeable and…
The team were very knowledgeable and patient while I made my choice of walking boot. I am very happy with my purchase.
November 17, 2023
Reply from GO Outdoors - Oxford
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Liam was very helpful
I went to collect an order I had placed online. Unfortunately the item sent to the store for me was not the item I had ordered. I understand this is nothing the Oxford store has control over. I spoke to Liam in the Oxford store and he was very helpful and empathetic to the situation. He kindly refunded me for the incorrect order and placed a new order for me for delivery to my home. Liam was apologetic for the situation and made be come away from the store with a smile... despite not coming away with what I went there to collect. 5* for Liam. 0* for whoever packed the item from the online order.
November 18, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service. I will pass the feedback to the relevant department for future improvements.
We hope that you continue to shop with us.
Regards,
Faiza,
GO Outdoors Online Reviews Team.
Liam was very helpful.
Liam was very helpful and was able to help me sort out my membership with no problems. He was a very polite young man.
He had great customer service skills.
November 18, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Clothing Legends
Legends on clothing, gave me excellent advice.
If you come to this store and need clothing advice make sure to ask either Helen, Laura or Victoria for their help, couldn’t recommend their help more then this!!!
November 18, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Oxford
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Oxford
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very positive hour in the Oxford store…
Very positive hour in the Oxford store - various staff were very helpful finding us the right sizes and prices, and then Liam was very helpful on the till, so would very much recommend
November 18, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Liam is a legend
I was served by Liam and he was great. Thanks Liam!
November 18, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent choice and very supportive…
Excellent choice and very supportive staff. Given very valuable advice. Highly recommend.
November 18, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Great service from Billy
Great service from Billy helping me buy a pair of boots suitable for the West Highland Way at a great price.
November 18, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great store
Great store, excellent stock of everything and really nice customer service - great job Liam!
November 18, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Paul gave me great advice
My daughter is shortly going to travel in the far east for the next 6 months or so.
She needed suitable equipment for this and her subsequent overseas research projects in support of her future as a biologist.
Paul gave great advice to cater to her specific needs and didn’t try and upscale her needs; instead giving solid advice and hints to help her make the right decisions.
She walked away with just the right rucksack and ideas towards her potential needs as she prepares for her next adventure.
November 16, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
My daughter and I came in this morning…
My daughter and I came in this morning to get a new patio gas tank. We were served by Steve who couldn’t have been more friendly and helpful. He even carried the very heavy tank to our car. Thank you Steve!
November 17, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Knowledgeable staff
Came to the store today looking to buy waterproof footwear. Paul’s knowledge and understanding of what we were looking for was first class. He was even able to help with the best thickness of sock that would work well with them. Thanks Paul!
November 15, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Tomas and Gemma were very helpful
Tomas and Gemma were very helpful, friendly and patient as we went through a complex return process and then bought some other goods.
November 15, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Help with Berghaus coats much appreciated
I ordered two sizes of Berghaus Glissade into store as Click and Collect, as I was unsure which would work best with my interactive fleece - Thomas, Gemma and several other members of staff were extremely helpful, finding my items quickly, helping me try on, advising upon request and then assisting me to return the less preferred size. Another great experience at this store (& picked up a few other bits on my way out!). Thanks
November 15, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Helpful friendly staff
Helpful friendly staff. Helped me find the right type of boot and priced well.
November 14, 2023
Reply from GO Outdoors - Oxford
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Really helpful advice
Really helpful advice. The salesperson was knowledgeable and experienced. Also, she was not overbearing. At no point did I feel pressurised. She gave me plenty of space to make up my mind.
November 6, 2023
Reply from GO Outdoors - Oxford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thanks to Laura for helping me
Thanks to Laura for helping me! She made my parcel drop off super easy!
November 14, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
I found the items I wanted
I found the items I wanted, and a few more which I didn’t expect to see and bought. The salesperson, Laura, was most helpful and friendly and seemed to go out of her way to serve me.
November 13, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
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