We went into the Peterborough branch to purchase our first tent. We’re complete beginners and added to that I’m a full time wheelchair user which comes with its own complications. We asked to speak wi... See more
Company replied
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See what reviewers are saying
Went in looking for a technical hiking boot for Kilimanjaro. Jackie was very helpful in identifying the perfect boot, even though my sizing was tricky due to normally needing a half size. She was pati... See more
Company replied
Most of your staff were extremely helpful but this was let down by the person that checked us out. She charged us for a new bottle of gas (£30 pound extra) and when we raised the issue there were no a... See more
Company replied
Very pleasant young man on the tills, was very helpful with answering my enquiries. Shop set out nice. Staff helpful, bought a couple of items but the tent we wanted remained out of stock unfortunatel... See more
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Company details
About GO Outdoors - Peterborough
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Saville Road, Westwood, PE3 7PR, Peterborough, United Kingdom
- 01733 797038
4.9
Excellent
3K reviews
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Excellent experience
I went with my daughter and Sue Gordon was amazing in helping us figure out the right kit for DofE. She was very knowledgeable and kind and gave us a good insight in the available options. We are thankful to her for giving us a very positive experience.
March 8, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Sue was very helpful
Sue was very helpful and we would definitely shop there again
March 8, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Yesterday in Peterborough Go outdoors…
Yesterday in Peterborough Go outdoors wife wanted a pair of waterproof trainers there was a lady working her name Corrine we asked a few questions and the answers came flooding back she fetch 3 pairs wife tried them on and kept a pair moving around the shop found something else had to ask more questions same lady but this time she wasn’t sure so on the radio asking for us next thing a lad and manager was with us again nothing to much trouble all smiling and chatting. Our time in the shop was made welcoming and very pleasant with the 3 staff especially Corrine definitely a 20 out of 10 thanks guys for all your help
March 7, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Bike dept
We took a faulty 5 year old bike that was originally bought from GoOutdoors to Peterborough store as there was a problem with the motor. Hastan (bike technician) was extremely helpful & as promised called us within a couple of hours with his opinion! Unfortunately the bike was beyond repair…
March 3, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Always a pleasure
Always a pleasure buying stuff from Go Outdoors, as the staff are so helpful.
Even the customer services are brilliant (thank god that that has not been offshored) 🤓
February 28, 2026
Reply from GO Outdoors - Peterborough
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Walking Boots
Was looking for some walking boots and had excellent support and advice from Sue Gordon, who was very knowledgeable and informed. Nothing was too much trouble and worked hard to find boots which met my requirements. Unfortunately there were not any in my size which met my requirements and that seems to be the case in other Outdoor stores in the region which is disappointing. However with Sue’s help and advice I will hopefully be able to find some on line.
March 5, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Professional and accurate service
Professional and accurate service, interested assistant (Sue) was very helpful finding the three items I wanted
March 2, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great service, product & price
Great service by Jackie for walking boots & she also got me a further discount by searching for price match. Love the boots
March 1, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Great selection of shoes and boots at Peterborough
Went to the Peterborough store for some Merrell walking boots. They were in stock at a price I couldn't beat. This the third pair in 4yrs I've had from this store. Excellent boots and excellent service, assisted by Sue Gordon. Very helpful and knowledgeable. Thank you.
February 26, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Walking boots
We were served by a knowledgeable lady who advised about the type of walking boot and looking appropriate care.
February 25, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent knowledge and service from all staff
I went to the store for hiking gear and found the staff and range incredible. Sue Gordon and Shannon helped me so much in choosing the correct gear, and even gave me some great tips too. Thank you.
February 3, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
I was unsure of what footwear to get…
I was unsure of what footwear to get for the 3 peak challenge. A lady called Katie went above and behind to help me
She was so knowledgeable and made me feel very valued.
Excellent customer service
Thank you
February 21, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Needed hiking boots for my kids
Needed hiking boots for my kids. Sue helped us choose the right boots and the right size for both of them. Extremely helpful and knowledgeable. Will definitely shop there again.
February 22, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful customer service
Very helpful customer service, thank you
February 20, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great products
Great products, great staff.
Will be shopping at GO Outdoors again for sure.
February 12, 2026
Reply from GO Outdoors - Peterborough
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Fishing tackle purchase
Visited the Peterborough store today 10/2/26 to purchase some fishing tackle was served by a very pleasant and knowledgeable sales person who's name is Matt he explained everything and made sure that I was happy before making my purchase will certainly visit again
February 10, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Walking Boots - thanks Tom!
We went to Go Outdoors to find some walking boots for a trip to Iceland. Tom was incredibly helpful in explaining the different types of waterproof shoe and for going back and forth getting the different sizes. We were really pleased with the experience and are very happy with the purchases
January 25, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Quality product
Straightforward ordering, lovely product but unfortunately just too large overall for me but good quality. I needed to return item but my refund was made promptly.
January 31, 2026
Reply from GO Outdoors - Peterborough
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
If it had not been for Sue Gordon
If it had not been for Sue Gordon, I would not have found the correct size of waterproof trousers. Sue also explained all about the different type of trousers.
February 3, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Matt at Peterborough was very helpful…
Matt at Peterborough was very helpful nice bloke top man 👍
February 6, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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