GO Outdoors - Reading (Express) Reviews 

193
•
TrustScore 5 out of 5

4.8

Chain Street 3, RG1 2HX Reading, England, GB

•

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Rated 5 out of 5 stars

Visited this store early-ish hoping to purchase some robust, comfortable quality walking trainers for my son. Soon discovered that Anya and Sammi were both very knowledgable, professional and app... See more

Company replied

Rated 5 out of 5 stars

Came in for two-man tent and some sleeping bags, Anya made us aware of the offer you had on and was so helpful- gathering the things we needed and running downstairs for other things. She was absolute... See more

Company replied

Rated 5 out of 5 stars

My order was ready when I arrived at the store. The staff were friendly and helpful. I also bought other products at the store and the man went and got more for me when I saw they were cheaper than I... See more

Company replied

Rated 5 out of 5 stars

Luciona saw us looking at the rucksacs and offered help. Having ascertained why my son needed the sac and the specific requirements she talked us through several bags attributes, pros and cons. He i... See more

Company replied


Company details

  1. Camping Store
  2. also in
  3. Activewear Store
  4. Bicycle Store
  5. Climbing Club
  6. Horseback Riding Service
  7. Running Store

About GO Outdoors - Reading (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Chain Street 3, RG1 2HX, Reading, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

193 reviews

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4.8

All reviews

(193)

36,702 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent friendly staff

Excellent friendly staff, very knowledgeable and thorough. Thank you Richard and Sammi.

June 18, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by Anya & Ciaran who were both…

Served by Anya & Ciaran who were both really friendly, helpful and knowledgeable regarding DofE equipment choices.

Great variety of options and very reasonable prices.

They sorted out discounts for us too.

Always a pleasure shopping here.

June 14, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by Anya & Ciaran who were very…

Served by Anya & Ciaran who were very helpful with all the options of walking shoes. They took their time to explain the difference in the products and were very patient whilst we tried lots of different pairs on.

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

A great Go Outdoors team!

The Go Outdoors team were incredibly helpful, both over the phone prior to my visit, and in store. Anya offered some great advice in store over tents and was both knowledgeable and patient. A great team and very helpful. I will be back soon.

June 12, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent, friendly customer service!

I was initially helped by Luciana to find a new 65L backpack after my trusty one needed replacing after many years. She was super helpful, lovely and knowledgeable. She couldn't have been better! Faizal then served me at the till and despite a problem with my DofE discount he was again helpful and knowledgeable and between the two managed to solve the problem. I will absolutely return when I next need something for the outdoors!

June 13, 2026
Unprompted review
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Reply from GO Outdoors - Reading (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

Great customer service. And a surprisingly good selection for the size of the store.

June 2, 2026
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really helpful & knowledgeable staff

Really helpful & knowledgeable staff. Thank you especially to Sammi on our most recent visit. A really good range of clothes & equipment, well set out…

June 6, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff

Luciona was so helpful when my 4 year old was having a tantrum and not wanting to try on the raincoat. She distracted him and showed us the mirror which did the trick. Thank -you!

June 6, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Ciaran was extremely helpful when I called to enquire about availability of a Rab jacket. He took my number and called me back after checking in the stock room. He put the jacket behind the counter for me to collect the next day. He went the extra mile for me. Excellent service.
Mrs Jackson

June 5, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service from Raizan

Great service from Raizan. He fixed a rucksack buckle from the buckle kit rather than let us stumble about trying to DIY.

May 31, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful and friendly

Good selection for a relatively small store. Anya and Sam we’re very helpful and friendly in helping us purchase trousers and coats for an upcoming trip.

May 27, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Luciona was super helpful but not pushy

Luciona saw us looking at the rucksacs and offered help. Having ascertained why my son needed the sac and the specific requirements she talked us through several bags attributes, pros and cons. He is a tall thin teenager and she spent time adjusting the bag to his dimensions and also help pack the bag with his martial arts gear so he could feel the weight distribution. Nothing was too much trouble and we did not feel hurried. With her knowledge of the different bags he chose the OEX 70l over the more expensive models.

May 23, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Anya was very helpful and informative!

Anya was very helpful and informative!! Thank you for your customer service.

May 22, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Anya was very patient and knowledgeable…

Anya was very patient and knowledgeable in helping to choose the correct walking boots.

May 22, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service by Ciaran

Ciaran in the Reading Express branch was very helpful with my query and resolved the issue promptly, excellent customer service

May 16, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really helpful and friendly staff

I went in looking for some better hiking boots, Rich was so kind and helpful with helping me find the ones that suited and fit me best for the hikes I plan on doing!

May 14, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nice store

Sammi was very helpful, and very cheery. Easy and happy visit, thank you.

May 16, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Outstanding service

Outstanding service. The staff were incredibly knowledgeable and helped us navigate the DofE kit list with ease. Their expertise ensured we chose the right gear for the challenge ahead. Highly recommended for any expedition prep.

May 9, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We came in to get a backpack- got…

We came in to get a backpack- got fantastic advice and service from Rich- who took care to ensure backpack fitted correctly - thank you

May 10, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Everyone in this store are legends

Everyone in this store are legends

May 10, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

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