Staff were helpful and knowledgeable. I purchased two bikes, one online and the second was on display. The online bike arrived as promised. The in-store bike took three telephone conversations to ensu... See more
Company replied
Location
Switch locationUnit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA Shresbury, GB
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See what reviewers are saying
We bought some hiking boots for our (nearly) 16-year old daughter. John was attentive, knowledgeable and helpful during the process of choosing the right pair of boots and we were very pleased with ou... See more
Company replied
I went to the Shrewsbury store after my old tent died at the start of a music festival. I was served by Elijah who was fantastic. He listened to what I needed, made a suggestion based on personal exp... See more
Company replied
Bought a display tent today. Assisted by Stuart and Jude who dismantled and packed it very quickly. Very helpful. Excellent experience. Brilliant team.
Company replied
Company details
About GO Outdoors - Shrewsbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA, Shresbury, United Kingdom
- 01743 297040
4.8
Excellent
3K reviews
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We were looking to replace an outdoor
We were looking to replace an outdoor coat which needed to be waterproof and warm. Sharon was absolutely fantastic in giving expert advice and spending time with us while we were choosing. We made a purchase with which we were very pleased but felt under no pressure to buy at any time. The service we received from Sharon was superb and Go outdoors are very lucky to have her. Thank you Sharon you're a star.
March 2, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Simon and alex were really helpful in…
Simon and alex were really helpful in making my experience of choosing the right boots for me effortless. and particularly alex when I had to return a pair of faulty scarpa boots. I would say excellent service.
February 27, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Found exactly what I was looking for at…
Found exactly what I was looking for at a great price, will be back soon as spotted afew more items.
February 28, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Phil and Ed on the bikes are the best!
Phil and Ed on the bikes are the best!
February 28, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great staff
Member of staffed called Adam went above and beyond to help me whilst i was in store. Thankyou Adam
February 14, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Holly gave me good advice and help…
Holly gave me good advice and help choosing boot care products, she was very polite and pleasant, and by the time I got myself to the till she was there too, first class service.👍
Thank you Holly
February 24, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Shrewsbury
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Really friendly and helpful staff
Really friendly and helpful staff, polite, couldn’t do enough for you and resolved the issue I had with ease
February 20, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Best service I’ve received in an age
I was in your Shrewsbury store yesterday looking for Walking boots.
I asked Billy to get me a boot in my size, from then on he gave me his undivided attention. Advising me on the best makes and styles available. Checked availability in other stores, sadly Cheltenham was a bit far to travel
I eventually purchased a pair of…….. that I’m really happy with.
Can you please acknowledge this young man he is an asset to your business.
Thanks Gemma and Dad .
February 20, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Hopeless Customer Service from Shrewsbury Branch of Go Outdoors, as well as their so-called Customer Services
Tried to return a pair of Mammut walking boots which had developed a fault with the stitching after less than two years. Mammut guarantee these boots for 30 months on their website but staff at shop didn't want to know. Wouldn't even help me return them to Mammut or do it themselves. Totally useless - will not shop there again.
February 19, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
We have an amazing experience in Go…
We have an amazing experience in Go Outsoors Shrewsbury today shopping for walking boots for our son, for his coming trip to Arthog. Stuart on the shoe department was amazing, his customer service was exceptional, and a example that should be replicated. We'd definitely return just to be served by him.... great job.
February 19, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Staff Dominic great service
I was served by Dominic and was the best service I could have had. Great, quick and very polite towards me and my family. Very happy with the service many thanks
February 17, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Fantastic outward bound shopping experience
The variety of high quality brands, the helpful and knowledgeable staff (Holly l, Lewis & Sharon) and value for money was all excellent.
February 17, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Called into go outdoors today after…
Called into go outdoors today after walking boots and was helped by Phil who was absolutely amazing and nothing was too much trouble
February 16, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Advice provided by Stuart was very…
Advice provided by Stuart was very helpful in choosing the rucksack we purchased.
February 10, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Quick and easy
February 5, 2026
Reply from GO Outdoors - Shrewsbury
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Really knowledgable & helpful staff
Excellent service with a knowledgable salesman when I bought some walking boots.
February 9, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Went in for walking boots
Went in for walking boots, Dominic was very helpful and patient and a credit to the store.
February 10, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
We were served by Freddie
We were served by Freddie, who was very helpful and polite. The store had what was required and at a good price. So, very happy with the experience.
February 7, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Popped into Go Outdoors Shrewsbury and…
Popped into Go Outdoors Shrewsbury and found the store well stocked and busier than previous visits. Got everything I was looking for and your staff were pleasant and helpful. In the footwear department I was efficiently provided with my preferred choice of walking shoe by Dominic. Thankyou!
February 7, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
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