I went in to buy some decent trail shoes for travelling to Peru and was blown away by Heidi and her knowledge and genuine passion for what she does! She went above and beyond to make it such a positiv... See more
Company replied
Location
Switch locationFox Valley Retail Park, S36 2AB Stocksbridge, GB
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See what reviewers are saying
Served by Eleanor, Anna and Liam. Fantastic service at Go Outdoors! Fabulous stock with a great range of products to choose from. The customer service was excellent, with friendly, helpful staff who... See more
Company replied
Great staff such as penny and this other lady but I dont know her name both of them always looking out for our best interest. great help finding clothes for the other lady especially considering she h... See more
Company replied
I was visiting the area and desperately needed new Hiking boots, but I had trouble deciding on the right pair. The staff member - Heidi - spent a lot of time with me going through my options, and also... See more
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Company details
About GO Outdoors - Stocksbridge
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Fox Valley Retail Park, S36 2AB, Stocksbridge, United Kingdom
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Lucy at the Fox valley branch was…
Lucy at the Fox valley branch was outstanding. Arrange to have my item sent from your Halifax branch. Can't thank Lucy and the Halifax branch manager enough for the help.
December 20, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Phil and Penny were both super helpful.
December 15, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Well informed staff
Well informed staff, especially Phill at the Stocksbridge store. He even showed us how to re-thread our walking boots for extra comfort and movement. Well done Phill.
December 18, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Eleanor was very friendly and helpful.
Eleanor was very friendly and helpful.
December 13, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Today I bought a wearable blanket for…
Today I bought a wearable blanket for my wife, Mrs Penny was very kind and helpfull for me. I came from Turkey and despite my english language not very well I could understand her english very easyl because she understood my language situation and spoke slowly for my comfortable. Thanks
December 4, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Penny is great service other girl as…
Penny is great service other girl as well
December 4, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Penny was most welcoming and gave us…
Penny was most welcoming and gave us plenty to time to make the right choice on what was a very expensive purchase
December 4, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Penny was very helpful
We were helped and served by the staff member Penny who was really helpful and fun! She was lovely, however the two women by the till were incredibly rude to her. They were short and snappy and spoke to her like shit. I was mortified by their tone with her and I hope they treat their staff better.
December 1, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
penny needs promotion
undecided on what to get, kind staff member penny helped me select the best item for what i’m looking for. very kind patient and helpful
November 30, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Incredible service by Steve!
Steve was amazing at finding my daughter boots for her Duke of Edinburgh award. He really took the time to find the right ones, was very knowledgable and was lovely to talk to.
November 23, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
I came in looking for some walking…
I came in looking for some walking boots and found staff very helpful and knowledgable. Steve was great at advising me on the best shoes for my needs, thank you!
November 23, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great service!
Really impressed with the service received. I took back a jacket as it was too small, but realised they had the larger size, but the price had increased. Even though I had officially ‘returned’ the jacket, they still honoured the price.
November 15, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Great service in Fox Valley today
Great service in Fox Valley today. Josh was very personable.
November 21, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great store
Great store. Loads to choose from.
Got what I needed no problem.
Thanks to Steve upstairs helping us out which shoes to choose for walking. Very helpful and knowledgeable. Happy to help.
Definitely visit again.
November 17, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great experience
Great experience. Lots of choice for climbing shoes. Served by Eleanor. Very helpful.
Thanks
November 16, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great service from Eleanor Lucy and Anna
November 16, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Staff were extremely helpful and were…
Staff were extremely helpful and were lovely and polite and friendly. Penny on the till was a stand out amongst staff. Penny was polite, friendly and most certainly helpful. Fantastic experience as usual. Thank you for a great experience and thank you Penny for all your help with our questions and knowledge. From the couple with the armed service dog.
November 6, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stocksbridge
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Good assistance with a coat fitting
Called to seek a new Berghaus coat, assisted by Anna who was most helpful in choosing one with features I preferred at a reasonable price. Also renewed my discount card to apply an immediate saving. I added a couple of T shirts too. Thankyou.
October 2, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Friendly and knowledgeable staff
Used this store several times recently and never had an issue at all. Ordered some walking boots for my wife via click and collect option and called to collect them. Heidi was working the footwear section and could not have been more helpful. Had plenty of boots over the years but Heidi made sure that they were the proper fit even getting another size to try on and doing a proper fitting. Excellent, friendly service then Eleanor was serving on the till and, despite being busy with customers was polite and friendly with every single one. Top service.
November 1, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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