Great service from the young lady finding me size 8 ladies and size 9 men’s walking shoes, think I tried on 9 shoes before finding the perfect fit. Claire on the checkout was cheerful and helpful... See more
Company replied
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See what reviewers are saying
Had a shopping trip to go outdoors Stockton today,shopping is not a favourite pastime of mine as I suffer with stress and anxiety and don't travel very well and also don't do crowds of people als... See more
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I visited Go Outdoors on Stockton on Tees I am very impressed by the whole set up. I have purchased a tent footprint for my current tent Vango instant classic I think it will just about do the job... See more
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Took my daughter to go outdoors - we bought coats and walking boots which took a long time to try on and choose etc. we looked around the tents and gear. The items are great quality and the staff who... See more
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Company details
About GO Outdoors - Stockton
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Portack Lane, TS18 2SP, Stockton, United Kingdom
- 01642 033335
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Had a great experience at the…
Had a great experience at the GoOutdoors, portrack lane. I had signed ip for membership but had received nothing but an email conformation.
The lovely lady, Fay, at the till was incredibly helpful, and her line manager, I believe her name was Karen?, honoured my membership and explained how it comes in card form, didn't realise this when I signed up.
We had a fab chat and it was an enjoyable experience!
Go Outdoors stockton, you have two lovely team members there
May 31, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great Store, Great Staff
Went in for a couple of bits for fishing. Served by Karen who was extremely helpful and polite. 10/10 Service.
May 31, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Love this shop
Love this shop, my favourite place to spend money! But with my membership I get amazing discounts! And staff are so friendly
May 23, 2026
Reply from GO Outdoors - Stockton
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Use your loyalty card!
Bought a cool bag and dog poo bags as we are collecting our new pup this weekend. Claire was great on the checkout as she checked the system and found my loyalty card that I hadn’t used for 11 years, so I got a big saving.
Excellent customer service.
Thanks Claire!
May 29, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Claire provided exceptional customer…
Claire provided exceptional customer service today, she was really helpful! Thank you
May 29, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great service
We were assisted by a r eally good,knowledgeable, helpful member of staff called Rebecca, on our recent visit ro Stockton store.She was helpful without being felt like she was pushing to sell us anything which was great and made the experience of buying some shoes better We were given time to try and and walk about a bit before purchadlsing a,140 pound pair of boot/shoe suitable for my needs Great assett to your store
May 22, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
Excellent service, great store with loads of items on display, honest advice for staff (Claire)
May 27, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Outstanding customer services from…
Outstanding customer services from Catherine and Claire!
May 27, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stockton
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
10/10
Found some walking boots last size 5 left! 🥾
Staff were great and helpful on the floor.
Karen was lovely at the till too very chatty and great customer service,
always good to see! 👏😊🩷
May 25, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Redbull coolbox
Went in looking for a cool box bought a yeti redbull one. Lovely friendly service from karen. Very friendly and helpful. And nice friendly day service from Freya on till
Thankyou :)
May 24, 2026
Unprompted review
Reply from GO Outdoors - Stockton
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Fay was Polite chatty and very welcoming
Fay was Polite chatty and very welcoming
May 24, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I was helped by Helen and Fay today and…
I was helped by Helen and Fay today and they were both so lovely! I love this shop and could spend hours in it! Thank you Stockton team ☺️
May 23, 2026
Unprompted review
Reply from GO Outdoors - Stockton
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Ordered item and was ready to collect…
Ordered item and was ready to collect in no time.
Quality of item was very good
and the staff were really pleasant and helpful.
May 16, 2026
Reply from GO Outdoors - Stockton
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
We had excellent service especially…
We had excellent service especially Helen who was exceptional and very friendly making every effort to help us find the right walking shoe for our upcoming holiday to Switzerland
May 23, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
A great service
A great service, Helen was very knowledgeable and provided up with everything we needed. Thankyou very much
May 23, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I found Helen exceptionally helpful…
I found Helen exceptionally helpful with locating my shoes and walking socks she went above and beyond in her service
May 23, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
The most helpful loveliest people I’ve…
The most helpful loveliest people I’ve ever come across who work there.
May 22, 2026
Reply from GO Outdoors - Stockton
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Excellent customer service
Helen was really helpful and went above and beyond to help me pick the right shoes needed for walking.
May 20, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great service
After avoiding this store due to condescending staff attitudes it was a huge pleasure to be served by LEWIS L and Hollie tonight
Lewis was attentive but not in your face, knowledgeable about the different products, and extremely helpful and informative
A huge thank you to him for his time and expertise it is greatly appreciated
May 21, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
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