We are on our holiday and we realised we must have a proper equipment for this trip. So this morning both me and my husband got a new pair of hiking shoes, although it wasn't easy to pick the correct... See more
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Went looking for equipment for my Norwegian trip next week. Served by Tim who helped me find thick socks, boots and Yaktrax. He had to go to the warehouse and get the Yaktrax from the top shelf and... See more
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I purchased walking boots, shoes and socks for a hiking trip. Tim served me on the footwear department. He was extremely helpful and knowledgeable. I also had help and advice from two female membe... See more
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Click and collect notifications still not working. Both my previous orders showing 'preparing your order' so just went to the store to check and on both occasions my stuff was there waiting for col... See more
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Company details
About GO Outdoors - Swansea
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Bran Close, Llansamlet, SA7 9DE, Swansea, United Kingdom
- 01792 966114
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Popped in for an upcoming Pyrenees…
Popped in for an upcoming Pyrenees climb to grab some kit. Mark’s knowledge and experience were immensely valuable and Nicola on the till was lovely with local food recommendations and directions. Brilliant staff 👍🏼
February 13, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
10/10 Service
I popped into the store to drop off an EVRI return and the new label printer worked first time. Amanda was quick, friendly, and efficient. While I was there, I asked about an item I’d seen online—Sara was really helpful and grabbed it from the stockroom straight away. Amanda then served me again at the till and, once again, the service was excellent. 10/10 overall.
February 12, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Very helpful employee
Went in to Go Outdoor Swansea today and an employee, whose name unfortunately I didn’t catch, went above and beyond. He was a middle aged man restocking the rucksacks who noticed me and my friend browsing.
He went out of his way to inform us of all different options and price ranges available to us and which were suited to different uses.
I chose one out and tested it with the weights available as well as some other options. And settled for one of his suggestions.
A class service from this gentleman.
February 12, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I have to say I received first class…
I have to say I received first class service from Tom today in Go Outdoors, Swansea. He was very helpful, knowledgable and went out of his way to fix my bike for me and gave first class advice. He is a real credit to the Company
February 11, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Teagan was wonderful on the till really…
Teagan was wonderful on the till really quick and friendly. Tom helped my wife and I on a shoe purchase and Karac the duty manager was also really friendly and made our experience really enjoyable. A lovely store with really friendly staff.
February 5, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent service from Nicola
Excellent service from Nicola! Also great advice from Karac!
February 4, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Wonderful shop very helpful staff
Wonderful shop very helpful staff, good prices.
February 5, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Nicola very helpful at checkout
Nicola very helpful at checkout. Good discounts for Club Members.
February 2, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Terrible refund experience
Ordered an item in two sizes as unsure of size. Go Outdoors took payment for both and then cancelled one of the sizes.
The one that arrived didn't fit. I took it back to my local store where they refused to refund it as it was bought online. Now I have to pay to post it back to them and have the inconvenience of going to a post office.
January 27, 2026
Reply from GO Outdoors - Swansea
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Customer Service from Teagan was awesome
February 2, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great selection
Always plenty of choice for outdoor clothing and equipment all under one roof. Great discounts if you're a member.
February 2, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful and creative
Very helpful and creative, good communication.
Nikola was very patient and helpful.
February 1, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Swansea
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Excellent service and prices that cant…
Excellent service and prices that cant be beat.
January 31, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Emilia was very professional
Emilia was very professional, efficient, friendly and helpful.
January 31, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Fantastic staff very helpful makes your…
Fantastic staff very helpful makes your shopping a enjoyable experience
January 31, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Wanted to return a coat my grandson…
Wanted to return a coat my grandson didn't like.
And i turned up at the til and Teagan made everything quick smooth and friendly. Always a pleasure at Swansea whether its buying or refunding.
January 29, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Swansea
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
I Always love going into go outdoors
I always love going into go outdoors, the sales are amazing. I was served by Teagan and she was lovely and helpful
January 26, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great experience shopping today at GO…
Great experience shopping today at GO Outdoors Swansea. Premier clothing and excellent prices. 5 star shopping.
January 25, 2026
Unprompted review
Reply from GO Outdoors - Swansea
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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