The positivity of the Tamworth store staff, stood out in my experience.Especially the young male assistant named Alan.He was very considerate and extremely pleasant and well mannered.Will use this... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Though it is a small store there’s still plenty of choice and the staff were very helpful. Especially Alan and Matt who were constantly checking storage amounts in the back and answered any questions... See more
Company replied
Member of staff was there immediately at the collection point They were so polite, genuinely cheerful and couldn't do enough. A credit to your company. On the negative side, the store is very brig... See more
Company replied
My favourite outdoors shop, love going in for a look around. The staff in the Tamworth shop are always helpful and polite. I haven’t had many problems with online orders except for one where I ordere... See more
Company replied
Company details
About GO Outdoors - Tamworth
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit H, Ventura Retail Park, B78 3JD, Tamworth, England, United Kingdom
- 01827 218511
4.8
Excellent
467 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Jess H today
Great service from Jess H today. Very helpful and professional. Thanks jess
April 18, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Lovely shop
Lovely shop, staff were very helpful i was served by imogin she was very helpful thank you
April 18, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Excellent service
Bought a pair of walking shoes today from the Tamworth Go outdoors store.
Both Matt and Joe were involved in serving me. Both very professional, helpful, friendly and patient.
April 17, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Helpful knowledgeable staff
I visited the store to collect an order but also needed advice as a recommended item was unavailable .
Liam was very helpful and informative and provided alternative suggestions which I happily purchased
Great customer service wouldn’t hesitate to recommend to use
April 17, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
We had the pleasure of meeting Jess.H…
We had the pleasure of meeting Jess.H today! Jess was very professional and had amazing product knowledge. She was patient and understood what we wanted. We came home with a good amount of things to enjoy. Thanks Jess :)
April 16, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Bought pair of hiking shoes today staff
Bought pair of hiking shoes today staff was very helpful.thanks again.
April 16, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service and good prices
I bought a pair of Meindl walking shoes and two pairs of Bridgedale walking socks from Jacob at Go Outdoors Tamworth. He was very patient and informative while I tried on several different brands. Good service, good advice and great value.
April 12, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Good selection and great service
Very pleased with the selection of walking boots available, and the expert advice received from Harley whilst deciding which ones to buy. I’m a habitual online shopper, but for this type of purchase it’s definitely worthwhile having the chance to try lots of brands out, and speak to someone who can recommend what to look out for. Very pleased with the service.
April 11, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Liam
Liam, was very helpful. Knowledgeable guided me in the right direction thank you.
April 9, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I came in to buy hiking poles and Matt…
I came in to buy hiking poles and Matt came along and helped me. His knowledge of hiking was amazing and he really helped me decide on carbon or aluminium and gave me the benefits of both. After this I probably took up way too much of his time considering there was others in there but he gave me advice on many other things also, boots, bags, brands. Everything I need to get soon. I coukdnt recommend him enough, I know a bit about hiking so we had a great conversation but if you are new to it, definitely go to him, he knows his stuff
April 8, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Tamworth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Harley was great
Harley was great with my son who was autistic/ADHD and wanted some new walking boots, very personable for a young lad!
April 7, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Matt was so helpful when I purchased my…
Matt was so helpful when I purchased my new walking boots - nothing was too much trouble for him - thank you Matt 😊
April 6, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Harley
today i was served by a young man called Harley, i must say i am very impressed with the service he provided, he was very kind and helpful! i would definitely recommend this store to everyone!
April 6, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Friendly helpful service
Went in to buy a sleeping bag for my son with no idea what I was doing. Matt was friendly and extremely helpful. He clearly explained the different options and listened to what I was looking for. Great friendly service.
April 4, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
I was upstairs in the store and both…
I was upstairs in the store and both staff members were friendly & helpful in helping me purchase some walking shoes. Harley was particularly friendly at the tills and quickly got me signed up as a Member so that I could get my discount.
April 4, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Annie was very helpful and patient…
Annie was very helpful and patient after I tried on a million clothes. Great service, thanks Annie.
April 4, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Time to try something different!
Took the plunge and tried a new type of running shoe today. Thanks to Jacob for his patience and support!
April 3, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Matt was really helpful and informative…
Matt was really helpful and informative today. He took the time to really help and listen to advise me. Very pleasant and great customer service. All the young staff upstairs were helpful today
April 3, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Used Go-Outdoors 3 times in a week in…
Used Go-Outdoors 3 times in a week in March '26 .
Very helpful staff on all visits.
Bought a pair of Scarpa Boots and had really great help from Matt, sitting on the floor with me and going through boot care 101.
Tamworth 10/3/26
March 10, 2026
Unprompted review
Reply from GO Outdoors - Tamworth
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.