GO Outdoors - Taunton Reviews 

3,817
TrustScore 5 out of 5

4.9

UNIT 2-3, ST Johns Retail Park, TA1 2BB Taunton, GB


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Rated 5 out of 5 stars

I visited Go Outdoors to purchase some items to prepare my household in the event of an emergency i.e. extended power cuts. Alex helped me source what was on my list, and gave excellent help and pro... See more

Company replied

Rated 4 out of 5 stars

I went in to try and find a replacement camping gaz fitting, which turned out to be too old fashioned to replace :( I was directed to the right place to look by a very helpful staff member (whos nam... See more

Company replied

Rated 5 out of 5 stars

Looking for advise on a new pair of boots, went to Go Outdoors. Jonathan couldn’t have been more helpful, advising not only on the likely problems of my old boots but options for new boots across the... See more

Company replied

Rated 4 out of 5 stars

Staff in Taunton Somerset are great. The men on the shop floor went to the trouble of going upstairs for me so I didn’t have to (I have disabilities). Friendly, knowledgeable and efficient. A few days... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Taunton

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • UNIT 2-3, ST Johns Retail Park, TA1 2BB, Taunton, United Kingdom

  • 01823 792992

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(3,817)

35,035 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff members were very polite and…

Staff members were very polite and helpful and was happy to help me out with buying my boots. Gave me some suggestion for a good boot for what I needed. Jonathan and Nic friendly and helpful

September 8, 2026
Unprompted review
GO Outdoors - Taunton logo

Reply from GO Outdoors - Taunton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff were helpful and friendly

Staff were helpful and friendly, especially Jonathan and we found exactly what we were looking for.

September 8, 2026
Unprompted review
GO Outdoors - Taunton logo

Reply from GO Outdoors - Taunton

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Experience.

Looking for advise on a new pair of boots, went to Go Outdoors. Jonathan couldn’t have been more helpful, advising not only on the likely problems of my old boots but options for new boots across the price range. This was the second time Jonathan has helped with a purchase in the last six months. No pressure just a genuine wish to help. Thank you.

September 7, 2026
Unprompted review
GO Outdoors - Taunton logo

Reply from GO Outdoors - Taunton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service can recommend thanks

Great service can recommend thanks

August 28, 2026
GO Outdoors - Taunton logo

Reply from GO Outdoors - Taunton

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from your footwear…

Excellent service from your footwear rep, Jonathan.

August 27, 2026
Unprompted review
GO Outdoors - Taunton logo

Reply from GO Outdoors - Taunton

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Prepping for emergencies!

I visited Go Outdoors to purchase some items to prepare my household in the event of an emergency i.e. extended power cuts.
Alex helped me source what was on my list, and gave excellent help and product recommendations. He really couldn't have been more helpful, I am grateful, and now have more peace of mind should the unexpected happen. Thank you very much Alex! The store itself carries a nice variety of items for use in emergencies, so highly recommended.

September 7, 2026
Unprompted review
GO Outdoors - Taunton logo

Reply from GO Outdoors - Taunton

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service from Ella D this…

Great customer service from Ella D this morning. Polite, knowledgeable and keen to help. Walked out of the shop a very happy and contented customer.

September 3, 2026
Unprompted review
GO Outdoors - Taunton logo

Reply from GO Outdoors - Taunton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Exceptionally service from Alex in the…

Exceptionally service from Alex in the Staunton store who sold me an ex display tent.

September 2, 2026
Unprompted review
GO Outdoors - Taunton logo

Reply from GO Outdoors - Taunton

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 2 out of 5 stars

Really rude and unhelpful staff

Really rude and unhelpful staff. Very unprofessional.

August 31, 2026
Unprompted review
GO Outdoors - Taunton logo

Reply from GO Outdoors - Taunton

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jonathan has served us so many times…

Jonathan has served us so many times over the years, that it is a bit like catching up with an old friend. He is always friendly, helpful and knowledgeable about the products he is selling. He is our favourite member of staff.

August 25, 2026
Unprompted review
GO Outdoors - Taunton logo

Reply from GO Outdoors - Taunton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Daniel Anderson is a great addition to…

Dan is a great addition to your company, very helpful service

August 21, 2026
GO Outdoors - Taunton logo

Reply from GO Outdoors - Taunton

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Luc at the Taunton store was so helpful today.

Luc at the Taunton store was so helpful when we visited today. So much so that my wife went in for a hat and managed to spend £300 on numerous other unplanned purchases.
Luc deserves a pay rise!

August 30, 2026
Unprompted review
GO Outdoors - Taunton logo

Reply from GO Outdoors - Taunton

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Service was great

Service was great. Came to replace mine and daughters walking boots. Met James who was a huge help. Nothing was too much trouble and he was able to accommodate and support us in making a great choice. Didn't mind at all when my daughter wanted to try on 5 different pairs to see which ones she preferred.

August 29, 2026
Unprompted review
GO Outdoors - Taunton logo

Reply from GO Outdoors - Taunton

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went in to exchange a tent for a…

Went in to exchange a tent for a different model, and bought a roof box also, all staff very helpful and Alex and Ross helped with getting the larger purchases to my car which I would have struggled with on my own. Great service and friendly staff.

August 29, 2026
Unprompted review
GO Outdoors - Taunton logo

Reply from GO Outdoors - Taunton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Alex was brilliant!

Alex was brilliant, so so friendly and helpful!!

August 29, 2026
Unprompted review
GO Outdoors - Taunton logo

Reply from GO Outdoors - Taunton

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Johnathan served me and helped me to…

Johnathan served me and helped me to buy a new pair of walking boats for dog walking. He didn’t try to push me into any particular pair and he was knowledgeable about quality and price points. He listened carefully and I am very happy with my purchase.

August 27, 2026
Unprompted review
GO Outdoors - Taunton logo

Reply from GO Outdoors - Taunton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Needed walking boots for my children

Needed walking boots for my children, where James was so helpful, giving us tips to get the right boots, and advice on getting the correct size. Very patient whilst my wife tried on a number of different boots, in varying sizes.
Left with 3 pairs of perfectly fitting and suited boots.
Thanks

August 28, 2026
Unprompted review
GO Outdoors - Taunton logo

Reply from GO Outdoors - Taunton

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shop, great Staff !!

Went in looking for a new pair of hiking boots, James helped me and was very knowledgeable, A real merit to the company. Helped me pick out the right boot without feeling like he was flogging the most expensive one and was actually helping me choose to my need's. Every employee I interacted with was friendly and helpful.

August 27, 2026
Unprompted review
GO Outdoors - Taunton logo

Reply from GO Outdoors - Taunton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Above and beyond customer service

We went into grab some fishing gear not really having any idea what we needed. Their fishing guy was on holiday but Jamie stepped up even though he was just as knowledgeable as we were. Jamie’s customer service was fantastic and he did everything he possibly could so we could go away with everything we needed. He even messaged the fishing guy, who was on holiday, who even replied and helped as much as he could. Thank you fishing guy for taking the time on your holiday to help us out! Jamie was very friendly and very helpful and is a credit to the company. Thank you Jamie!

August 26, 2026
Unprompted review
GO Outdoors - Taunton logo

Reply from GO Outdoors - Taunton

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went in to buy new walking boots and…

Went in to buy new walking boots and was helped by Jonathan. He helped me choose the best boot for my budget and needs and even let me try on different types of boot to get an idea of how comfortable each pair were. All the staff were friendly and approachable. Impeccable service by all especially Jonathan!

August 27, 2026
Unprompted review
GO Outdoors - Taunton logo

Reply from GO Outdoors - Taunton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

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