I always like going to Go Outdoors Torquay store. The staff are always friendly and keen to assist you whenever required. I visited today to buy some walking boots for an upcoming holiday. Rick... See more
Company replied
Location
Switch locationRiviera Way Unit 2, Riviera Way, TQ2 7AP Torquay, England, GB
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See what reviewers are saying
I Went in to the shop to get outdoor equipment and was welcomed by Tyler he helped get me the correct sizes and shown us to the best products in their range and described the product well. Very welcom... See more
Company replied
Good in store experience. The assistant Holly was particuarly helpful and friendly. Unfortunately my membership has not been activated properly when I have previously joined online, otherwise this wou... See more
Company replied
We are new to Motorhoming and needed to buy many things for our Awning tent. The staff were so helpful with advice. They even carried most of our stuff to the tills so we could carry on browsing the s... See more
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Company details
About GO Outdoors - Torquay
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Riviera Way Unit 2, Riviera Way, TQ2 7AP, Torquay, England, United Kingdom
4.9
Excellent
779 reviews
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Always a nice warm welcome
Always a nice warm welcome. Service is helpful with happy staff .
May 6, 2026
Unprompted review
Reply from GO Outdoors - Torquay
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Lovely Lewis!
Lovely staff! Served by Lewis - relaxed, helpful and smiling. Thank you!
May 5, 2026
Unprompted review
Reply from GO Outdoors - Torquay
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Rick exceeded my expectations today
Rick exceeded my expectations today! Thank you. I’m delighted with my purchase thank you for your expertise. Brilliant customer service
May 5, 2026
Unprompted review
Reply from GO Outdoors - Torquay
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Always welcomed with a smile at this…
Always welcomed with a smile at this store. All the staff are helpful and knowledgeable. Leon went above and beyond for us as he not only carried our gas bottle to the van for us, he helped us no end with the installation.
May 2, 2026
Unprompted review
First time visiting the Torquay store…
First time visiting the Torquay store and Lewis D was very pleasant. Clearly a very friendly and hard worker. An asset to your team.
May 3, 2026
Unprompted review
Reply from GO Outdoors - Torquay
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Go Outdoors experience
Friendly, knowledgeable staff. The member of staff who sold us a pair of hiking boots, owns five pair of his own.
Always on hand to help with products, or just to chat about hiking and camping exploits.
Competitively priced and very well stocked, too.
April 30, 2026
Unprompted review
Reply from GO Outdoors - Torquay
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Very friendly and professional
Very friendly and professional, a Man called Matt even carried the tent to the car for us, he went above and beyond, excellent customer service
April 17, 2026
Reply from GO Outdoors - Torquay
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Rick who helped me choose the right…
Rick who helped me choose the right boots for my requirements was very helpful and knowledgeable, and the prices were very reasonable. All round good experience.
April 29, 2026
Unprompted review
Reply from GO Outdoors - Torquay
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Just visited Go outdoors
Just visited Go outdoors. The service was great. Thank you to Lewis who made the experience very straightforward and was very pleasant and helpful
April 29, 2026
Unprompted review
Reply from GO Outdoors - Torquay
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff. Helped me to carry stuff as it was too much for me. Even helped to carry it to my car. Thank you.
Kudos to Tyler.
April 20, 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Preparation for a trip
I visited the store with my son to purchase some items for an upcoming trip. Given my limited knowledge on this, I was so grateful to the staff members who listened to what we were needing and providing advice on what would be best.
April 25, 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great at helping with D of E kit .
Went to Go out doors Torquay to get my son's things for D of E, had no clue what I was looking for and was helped by a lovely staff member called David. He was super helpful and explained what the difference between different items where and offered great advise and opinions. Made what I thought was going to be a stressful shopping trip , non stressful and easy as possible . Will definitely go again .
April 24, 2026
Unprompted review
Reply from GO Outdoors - Torquay
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Leon is the man!!
We arrive at the store intent on purchasing a Cadac Safari Chef 30 and further to the intervention of Leon and his expert knowledge and expertise, left with a Cadac 2 Cook 3 double ring BBQ. Great product, great advice. Thanks Leon.
April 17, 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent service at checkout and Rick…
Excellent service at checkout and Rick was helpful and knowledgeable about the footwear.
April 16, 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
always very helpful at store
April 9, 2026
Reply from GO Outdoors - Torquay
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Fantastic customer service at Go Outdoors Torquay.
I was welcomed by Lewis who directed me to the goods I wanted.
Roy was very helpful in finding a rucksack to suit me.
I was made to feel that my custom was important.
Overall a great customer experience from friendly and helpful staff who are clearly happy to work for Go Outdoors.
April 16, 2026
Unprompted review
Reply from GO Outdoors - Torquay
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Shoe picking assistant
I went in to get some walking boots and I was viewing the many shoes that they had. Leon the employee that was up at the shoe at the time was good help and knew what he had in stock and what he didn't. Very good service would go again for my outdoor equipment.
April 15, 2026
Unprompted review
Reply from GO Outdoors - Torquay
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Excellent service by Leon
Excellent service by Leon, a credit to the store👍
February 1, 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Went in to purchase new walking boots…
Went in to purchase new walking boots for my son, received excellent support from David. His knowledge of the boots was great and also recommended some new socks.
My son is really pleased with the boots he purchased and service received. Great customer service on the till as well. Chatting about the boots, Ten Tors and practice walks!
January 19, 2026
Unprompted review
Reply from GO Outdoors - Torquay
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Great service
We appreciated the time and advice given by the young man in the men’s shoe department, which really helped us make a decision. And Lewis on the till was equally amenable and friendly. Well done, Team Torquay!
April 12, 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
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