We had a fantastic experience at Go Outdoors in Wakefield, thanks to Leeann. She was absolutely amazing and went above and beyond to help us find and choose all the camping equipment we needed. She... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lead time for order fulfilment at ten days is longer than market standard. When I collected the item, the stores EPOS systems were down...but the staff rallied to pick my order. Competitive price and... See more
Company replied
Went to look for a jacket that I had seen online but wasn’t on shop floor. Emily was very helpful in getting that from the warehouse and she also recommended 2 others made by Rab. She also checked o... See more
Company replied
My wife and I went seeking advice regarding our Berghaus pump for our Air Tent. Little did we know or expect the time, help and attention we got over such a simple item. Reece, (the Shop Manager) cer... See more
Company replied
Company details
About GO Outdoors - Wakefield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Hostingley Lane, Middlestown, WF4 4PZ, Wakefield, United Kingdom
- 01924 978026
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff (Ruth).
The staff, especially Ruth was very helpful and polite. Ruth helped us find what we came in for.
While we were in the Store we also found some superb reduced bargains.
August 24, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
The member of staff was very help full…
The member of staff was very help full and nothing was too much !!! Ruth was her name
August 23, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great customer service from Ruth
Ruth was very friendly such a lovely women with great customer service really helped me and my partner with our purchase today and ensured that we were fully satisfied with the boots before leaving us. Outstanding.
August 21, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Lead time for order fulfilment at ten…
Lead time for order fulfilment at ten days is longer than market standard. When I collected the item, the stores EPOS systems were down...but the staff rallied to pick my order. Competitive price and happy with product.
August 10, 2026
Reply from GO Outdoors - Wakefield
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service with great…
Excellent customer service with great product knowledge.Very polite and friendly
August 16, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great customer service from Ruth today…
Great customer service from Ruth today on the hunt for a ladies waterproof coat for a trip to Norway.
August 16, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Service was excellent
Service was excellent. Leeann was a delight to us.
August 16, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Leeann was absolutely lovely
Leeann was absolutely lovely—so helpful, friendly, and very knowledgeable. Excellent customer service, and a real credit to the shop. Thank you, Leeann!
August 16, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Brilliant customer service
Kayla was fab, she was really friendly and helpful she told me about deals I wasn't aware off, kept my son entertained whilst serving us, she really brightened our day up and considering how warm it has been she was full of energy she's an absolute asset to your team!
August 14, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Wakefield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Big up Emma
Big thanks to Emma for helping me get take advantage of the promotions. Great shop, friendly staff
August 8, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Served by Kayla
Had a laugh from start to finish but she was still quick and efficient. Thanks for making our day. So sorry we didn’t get the run and raisin fudge because you would definitely have got a piece😂😂
August 6, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent service provided by kayla and…
Excellent service provided by kayla and Leeann today . Both very helpful and friendly. Thank you
August 10, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Always have a good experience at…
Always have a good experience at GoOutdoors! Great range and with reasonable prices. Friendly and helpful staff. Served by the lovely Leeann today! 🙂
August 10, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
We had a fantastic experience at Go…
We had a fantastic experience at Go Outdoors in Wakefield, thanks to Leeann. She was absolutely amazing and went above and beyond to help us find and choose all the camping equipment we needed. She was friendly, knowledgeable, patient, and made the whole experience so easy.
A huge thank you to Leeann for all her help, she is a real credit to the store!
August 9, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Went to look for a jacket that I had…
Went to look for a jacket that I had seen online but wasn’t on shop floor. Emily was very helpful in getting that from the warehouse and she also recommended 2 others made by Rab.
She also checked online to see if we could get the colour we were after.
Very impressed with her customer service and I always find that the Wakefield branch staff are always very helpful even if they are busy.
August 6, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
A great well stocked store.
A great well stocked store with almost everything you need. Staff are very friendly and helpful. Especially EMMA who always has a lovely smile and is very helpful and full of customer service, however busy it is.
August 1, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
I like so many things you can choose but the car pack need work
I like so many things you can choose you can find nearly everything you looking for very helpful staff.
But I very dislike the car park it seems it had better days it is hard to see the car spaces and it is very dangerous for car expansion you need to drive very slow so many holes
August 3, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
UPS parcel drop off.
I went to drop an ups parcel off, when I got there they did not have a printer.
Evie the girl that dealt with me went far beyond what she needed to, to try help and find somewhere with a printer.
August 3, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Ruth was excellent and very helpful 👏
Ruth was excellent and very helpful 👏
August 3, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.