Great experiece at this store. All staff were friendly and helpful - from choosing my new salomon hiking boots, which are comfy and perfect 👌 to purchasing them at the cashier were Mandie was helpful... See more
Company replied
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I attended the wakefield store today in order to purchase stocks for the rough sleeper team in Wakefield. i was served by Dee and Emma. both ladies were incredibly helpful and gave me a little extra... See more
Company replied
I visited your store on 6 Aug for some insoles for my walking boots. The insoles were very high up on the shelf and I couldn’t reach them. Rob in footwear was extremely helpful and went above and beyo... See more
Company replied
Lead time for order fulfilment at ten days is longer than market standard. When I collected the item, the stores EPOS systems were down...but the staff rallied to pick my order. Competitive price and... See more
Company replied
Company details
About GO Outdoors - Wakefield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Hostingley Lane, Middlestown, WF4 4PZ, Wakefield, United Kingdom
- 01924 978026
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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easy to deal with, good prices
easy to use website, very friendly staff on collection.
August 13, 2026
Reply from GO Outdoors - Wakefield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great experiece at this store
Great experiece at this store. All staff were friendly and helpful - from choosing my new salomon hiking boots, which are comfy and perfect 👌 to purchasing them at the cashier were Mandie was helpful and patient and even reminded me I have a blue card light (which I always forget 🫣 ) thus helping me to save some money. Thank you Mandie 😊
August 25, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
customer service excellent
I attended the wakefield store today in order to purchase stocks for the rough sleeper team in Wakefield. i was served by Dee and Emma. both ladies were incredibly helpful and gave me a little extra discount to help our budget stretch further and help more people.
thanks ladies.
we use this store regularly and the service is always fantastic.
August 25, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Nice staff items all available
Emma was really lovely, smiley and helpful and reminded me I needed some more items based on my Items when I got to checkout and waited for me to get them.
August 25, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Customer service how it should be.
Greeted on entering store, dealt with by a warm, pleasant and friendly lady (Leeann).
August 24, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I visited your store on 6 Aug for some…
I visited your store on 6 Aug for some insoles for my walking boots. The insoles were very high up on the shelf and I couldn’t reach them. Rob in footwear was extremely helpful and went above and beyond to make sure I got the right pair. Top marks to him - I would have gone home without buying anything if it hadn’t been for his help.
August 6, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great Service.
Two pairs of high quality boots at a great price and lovely advice and service courtesy of Leeann.
August 24, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Staff (Ruth).
The staff, especially Ruth was very helpful and polite. Ruth helped us find what we came in for.
While we were in the Store we also found some superb reduced bargains.
August 24, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
The member of staff was very help full…
The member of staff was very help full and nothing was too much !!! Ruth was her name
August 23, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great customer service from Ruth
Ruth was very friendly such a lovely women with great customer service really helped me and my partner with our purchase today and ensured that we were fully satisfied with the boots before leaving us. Outstanding.
August 21, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Lead time for order fulfilment at ten…
Lead time for order fulfilment at ten days is longer than market standard. When I collected the item, the stores EPOS systems were down...but the staff rallied to pick my order. Competitive price and happy with product.
August 10, 2026
Reply from GO Outdoors - Wakefield
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service with great…
Excellent customer service with great product knowledge.Very polite and friendly
August 16, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great customer service from Ruth today…
Great customer service from Ruth today on the hunt for a ladies waterproof coat for a trip to Norway.
August 16, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Service was excellent
Service was excellent. Leeann was a delight to us.
August 16, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Leeann was absolutely lovely
Leeann was absolutely lovely—so helpful, friendly, and very knowledgeable. Excellent customer service, and a real credit to the shop. Thank you, Leeann!
August 16, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Brilliant customer service
Kayla was fab, she was really friendly and helpful she told me about deals I wasn't aware off, kept my son entertained whilst serving us, she really brightened our day up and considering how warm it has been she was full of energy she's an absolute asset to your team!
August 14, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Wakefield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Big up Emma
Big thanks to Emma for helping me get take advantage of the promotions. Great shop, friendly staff
August 8, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Served by Kayla
Had a laugh from start to finish but she was still quick and efficient. Thanks for making our day. So sorry we didn’t get the run and raisin fudge because you would definitely have got a piece😂😂
August 6, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent service provided by kayla and…
Excellent service provided by kayla and Leeann today . Both very helpful and friendly. Thank you
August 10, 2026
Unprompted review
Reply from GO Outdoors - Wakefield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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