Gopuff Reviews 

The driver phone camera was broken so I couldn't get my order. Refund take 3 to 5 days

This company is a rip off.. they want to charge me over 20 dollars in fees for a 13.95 item to be delivered. They changed a automatic 7.90 fee which is suspicious considering the subscription cost the same then there is a 4.95 small basket fee then they charge 3.95 delivery fee and Add the 5 dollars plus tip.. you are literally paying 16. 08 in fees add the 5 dollar tip it comes to 21.79 to get a 13.95 item

Worked for Austin area for 6 months, mostly utilized South Austin location to pick up orders and deliver. The warehouse associates are rude, demeaning and unprofessional. There are constant hazards in and around warehouse. Doorbell is never functioning correctly or is laying broken on the ground. Warehouse employees answer door or buzz you in when they feel. In freezing conditions and rain I’ve waited outside door several minutes. Pay is awful. Most of the demographics that we deliver to our drunks or drug addicts where you delivering their alcohol to them at all hours of the day and they don’t want tip. Sometimes you run all over town, barely getting paid the incentive to go out nothing more which consists of a few bucks. There is little to no customer support and you’re out of luck to ever getting through to a real support person. After working the app for six months, my profile was deactivated without any warning any heads up while I was out working in the field. I have never had any delivery issues. My ratings are great, and there was no reason for the deactivation. I had an incident with an employee at the South Austin warehouse, where she verbally assaulted me and threatened to take my orders away, which she did because she didn’t like my attitude. I was simply reciprocating the attitude she was giving me.

No one even knows of the company they don’t even advertise my friends and affiliates have never even heard of them. There are so many other platforms to work for where you will make a lot of money for your effort. Please consider going elsewhere before ever having to deal with Gopuff and its affiliates. I am glad to no longer be working for this awful company.

Refuse to refund money after I paid for fam membership for 2 + years unknowingly. Never once used the service.

I came across this app by accident when looking for drink delivery near me . I have ordered a good 30x + . I have never had any missing items , broken items ,out of date items or poor service. The delivery people have always been polite, helpful and really fast. Their is so many items to choose from and excellent prices. 24/7 availability. I would definitely recommend.

Talk about taking advantage your customer base by marking up a product by 50 % . Due to this reason I will never buy anything from here again . Or will I work for them as a delivery driver . you charge 30 bucks for a vape that costs 15 bucks . You guys are as bad a drug dealers trying to take advantage of people vice's by charging insane prices .
just remember how are you treat others you will be treated in the end. I hope Gopuff goes bankrupt and out of business .

Did not arrive on time and was 30 minutes late.

The service itself is decent and the delivery team is friendly and professional. Their online support lets them down. Despite telling me it’s cancelled, they’ve repeatedly tried to charge me £55 for their membership. Their chat support is difficult to get to through the support tree and really slow (and apparently incapable) of making simple changes. In the end I’ve given up and deleted my account

GoPuff Chgo doesn't accept over 65 IL non-driver state id bec there's no expiration date (unlike drivers license). Customer service was an abomination. There is no way speak to human agent and the online agent(s) I connected with gave an outlandish and personally disparaging reason my order was cancelled. I would simply like the ID issue addressed. It appears I will not be able to get this done.

I had a very disappointing experience at Gopuff Coventry as an Uber Eats delivery driver. Yesterday, I waited for an order for over an hour at their depot, which is completely unacceptable. During that time, I tried multiple times to speak with the staff to understand what was happening and why the order wasn’t ready, but I was completely ignored. They showed no interest in helping or even acknowledging me.

After waiting for so long with no communication or support, I was forced to cancel the order and leave. This level of disorganization and lack of respect for drivers’ time is extremely frustrating. Overall, a very unpleasant and unprofessional experience.

Wow. Zero for three, Go Puff. You have successfully and carelessly botched or, by your own lazy and selfish choice, just altogether chosen to not even deliver my order when I placed it. And I loved the delivery you made to my neighbors 2 houses down, after waking their dog and annoying them properly. Great work at being the worst delivery service ever.

Gopuff is currently engaging in what appears to be a systemic 'Bait-and-Switch' regarding their referral program. Their app and website explicitly state that a referrer will receive a $25 GoCash credit immediately after a friend completes their first order. However, when I referred two friends who completed their orders on April 26 and April 27, 2026, Gopuff refused to honor the credit.

I have documented evidence of their supervisors (Jai and Deepak) making up arbitrary, hidden rules to avoid payout—claiming a 'second order' is required and citing an unlisted '$18.95 minimum'—both of which were directly contradicted by their own automated support system in the same chat session. Even when their own bot confirmed that no minimum spend exists and credit is due after the first order, human agents refused to manually rectify the technical error.

This is a clear violation of consumer protection laws, specifically the Florida Deceptive and Unfair Trade Practices Act (FDUTPA). I have filed formal reports with the Florida Attorney General and the FTC. If you are a user, be aware that their advertised referral terms are not being honored in good faith.

Horrible customer service. Totally unacceptable. Never order from here.

Delivery driver did not complete the delivery gave unit number and made me go all the way down to them. They promised cold beer I received hot beer. Not a good company when reaching out to customer service they give you bull crap responses and do nothing about it

So the website sucks!!! When you place an order you can’t see where the driver is. Once the driver comes they ask for a pin. A pin that’s never given. The driver shows up and calls customer support. You can’t talk to them. They hang up on you fast once the driver receives the pin.
I ADVISE NEVER TO ORDER FROM THIS SITE!!!!! Your better taking a UBER/LYFT

I think it's about time I write a review about this place. The one good thing I have to say is it's convenient and you can pretty much order what you want or need. The reason why it's getting one star is because I have to put at least a star down or otherwise no star would be put down. My stepson just ordered some things from there. And the delivery person puts all the bags in front of the door so when he opened my front door everything in there broke. Glass bottles broke everything was soaked. This is not the first time nor second or third. This is a constant thing going on with them and their delivery. I think they need to talk to their delivery people and tell them about respect and how to actually properly deliver to somebody's house and not put stuff in front of the door. Basically it's just common sense but not too many people have that. Only way I would recommend this place is if you go there and buy it yourself forget the delivery all your stuff will be destroyed.

I ordered a 4 pack drink with an offer of buy one get one free. It was delivered only one. I used the Support chat box and I was told that I should have ordered 2. But the website was not clear. They refused to give any credit or refund. Buy here at your own risk. I think they have designed the site confusing for this purpose.

My daughter really likes to use this app but she had such a horrendous experience tonight! Her driver got a bit confused and reached out for assistance getting to us. She sent really nasty messages out the blue. When she called I told her I am her mother and she proceeded to literally curse me out! I was stunned! We tried to get this reported and were told we had to report it thru their app. I said I just want a notation on the account to never send that driver again as I’m very worried about my daughter’s safety. The Go Puff rep couldn’t even do that! So please be aware that if you run into an unsafe situation with one of their drivers they cannot help you.

Ordered 3 meat packs branded 'ready to go' by Tariq Halal, there is no halal verification stamp on it. Used the 3 for 2 deals twice and was charged for all 3 items on both lots. Then the delivery was very late after the driver constantly calling to find my house waste of time as they didnt speak enough english for a conversation. Simple to find my house on google maps. Then wasted all night trying to sort this out with their customer service - sending photos, multiple emails and phone calls. After 6 weeks now - ZERO RESPONSE OR REFUND. NEVER AGAIN.

They lie about delivery times they say 15 minutes but it’s always around 40-50 just blatant liars I stopped using them