www.gov.uk Reviews 

548
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, most reviewers were let down by their experience overall. Consumers frequently struggle with the website and mobile app, reporting endless navigation loops, login errors, and persistent difficulties completing identity verification steps. Reviewers frequently mention that submitting documents fails repeatedly, leaving them unable to complete essential tasks like renewing licenses. People report that the platform is extremely difficult to navigate, while customer support responses are often slow and unhelpful when trying to fix account problems. However, some customers also noted that specific digital tools, including travel entry apps and online forms, provided a remarkably fast, efficient, and straightforward experience for users.

What people talk about most

Website

Customers consistently note negative experiences with website, describing the platform as a... See more

User experience

Reviewers mention negative feedback about user_experience, expressing widespread frustration with the... See more

Service

Clients share negative opinions on service, describing it as very poor and causing frustration and stress.... See more

Application

Reviewers highlight negative aspects of app, describing it as a frustrating and useless waste of time.... See more

Customer service

Customers had negative experiences with customer_service, frequently describing the support as unhelpful and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Trying to change address absolutely a pain. As others have said around and around trying to prove who I am took over an hour🤬. Also site when I got in was so difficult to navigate and I wanted to rep... See more

Rated 1 out of 5 stars

Had to create an account to renew driving licence online. Terrible process. Going round and round in circles...kept repeating process . Got texted numerous security codes. Need the app which kept aski... See more

Rated 1 out of 5 stars

Nightmare to navigate, have to make accounts and download apps to do anything and after scanning documents and scanning my face they can't confirm my identity anyway, this was for both me AND my partn... See more

Rated 1 out of 5 stars

Absolutely useless. Pretty much sums up what I would expect from uk Govt. As the saying goes, he who expects f all is seldom disappointed. Spent ages going through the whole process to change Driving... See more


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1.3

Bad

TrustScore 1.5 out of 5

548 reviews

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1.3

All reviews

(548)

118 reviews in the last 12 months

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Rated 5 out of 5 stars

Ceyhun Nurettin visit our shop and it…

Ceyhun Nurettin visit our shop and it was more than helpful to explain us more about new services which Paypoint provide. I Highly recommend PayPoint to public and businesses .It is a great opportunity to increase the footfall in Your business .

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Just visited Delhi lounge in…

Just visited Delhi lounge in Middlesbrough’
We were sat having a meal ‘
A young Indian boy comes in looking for work ‘
The owner offers him a job ‘
Then he takes him in kitchen’
Next thing he sits the boy down and gives him a meal ‘
The boy is so appreciative’
Said today he as been to a soup kitchen’
WHAT A LOVELY GESTURE FROM THIS RESTAURANT OWNER ‘
He actually deserves a pat on the back ‘
How lovely it was to see !
WELL DONE DELHI LOUNGE ‘ ABSOLUTE ANGELS ‘
Oh ‘ and our food and service was amazing 👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌

November 20, 2024
Unprompted review
Rated 1 out of 5 stars

And begin can’t be bothered to take…

And begin can’t be bothered to take that my order has been sent to the wrong address what a disgusting company no offer of compensation from Amazon shipping fake Amazon link and details..ladies don’t don’t order from this disgusting company they used to use royal mail to deliver now they have gone cheap delivery at customers expense don’t don’t order from them your personal details will get lost open to scammers and this disgusting company don’t care

October 25, 2024
Unprompted review
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Rated 1 out of 5 stars

no one reads these so what's the point…

no one reads these so what's the point as you see no reply ..... this country needs everyone to go on strike for 3 days ..... cripple the country to make our so called piggy eyed poor excuse of a minster in charge to wake up and see the problems , definitely not prime!!!

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Octopus Energy care about their customers.

Our energy provider is Octopus Energy. When I have emailed them about anything, they are always quick to reply. My latest email reply was from Zikhona who was so very helpful, friendly and informative. The best thing we did was to go with Octopus, unlike other energy providers they do care about their customers. We highly recommend Octopus.

October 11, 2024
Unprompted review
Rated 1 out of 5 stars

They made me pay an higher IHS fee than…

They made me pay an higher IHS fee than the one I should have. I had to pay to send them email and all I got was an automatic response. I had to pay to call them and they told me I was going to get a refund on the 2nd of October if not, I could have emailed them again. I did not received it, but now I can’t use the previous query because it’s closed so I have to pay again just to complain about the same problem. I’m very disappointed.

October 2, 2024
Unprompted review
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Rated 1 out of 5 stars

Never seen anything like this

Never seen anything like this. UK is basically now the worst place to do business or live. 20 mins average wait on phone, you ask for support. they cant help, you need to call again. Another 20-30 mins wait. What a disaster of organization

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Banking miracle

I’ve known a few banks that treated me disrespectfully these include Santander, and Halifax but I was told NatWest was a good bank and in August I gave it a try thinking it can’t be worse than Santander and oh my gosh within 36 hours I got into the bank I’m happy to say that they are the best bank I have ever known thank you so much ☺️

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Silky smooth 💜

Shampoo and mask.. heaven in a bottle, they have made my hair is amazing stronger and silky. My 8 months old extensions are looking fab so many compliments thanks guys new products.💜

September 12, 2024
Unprompted review
Rated 1 out of 5 stars

Registering an LPOA

I sent a letter to register a power of attorney with HMRC for my mother. Although they are part of gov.uk and the power of attorney is already registered with gov.uk they were still unable or unwilling to use the validation code I sent. In fact they didn't react to anything I wrote in letter, just demanding either the original or certified copy. My shock at their inability to use their own system is beaten by the total lack of respect in not adressing anything I wrote in my letter. Apparently they have someone called Stuart Willims who calls himself a customer advisor.

August 18, 2024
Unprompted review
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Rated 1 out of 5 stars

SIA Mandatory Refreshers

Regarding new legislation on SIA License renewals, now after 2021 law of everyone must complete a Top up Course and EFAW course, SIA have conveniently stated this month that from April 2025 it will become mandatory every 3 years a refresher Top up and Efaw course will need to be completed, a lot of us pay our own way on minimum wage and now we're hit with this, joke of a country, a complete money scam and no wonder a lot are hanging up their badges..

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Went to Liverpool city council

Went to Liverpool city council, Library in Wavertree last. Was helped enormously by the ,Brilliant,Fantastic, Branch member HELEN. This Lady is such a superb human being. From the moment I entered, she was so polite ,professional. I am not computer literate, but Helen, was there to.help me with my questions. I need to send documents by Email & PDF. Me, I haven't a clue, but Helen, is a Genius. So happy that she was there to help me, otherwise, I would still be there ,trying to send these documents. LCC should be proud of all it's staff, but especially Helen, surname unknown.

August 12, 2024
Unprompted review
Rated 2 out of 5 stars

What a rip off

What a rip off, 2 glasses off house wine £18. Than the food is was ok but for what you order the food is far to expensive,then the bill they add 10%service charge for a bill of £200 a £20 service charge.
As a family we will not be back.
So if you want ripped off then the Ship Inn is the place to go.

August 17, 2024
Unprompted review
Rated 1 out of 5 stars

A con

A con, owned by paddy power. Waging restrictions.

£10 in £20 win £80 wager required. Work out the rest. Site makes 100 profit. Greedy Elites.

Ask for your email so they can Black list you after a truthful review.

After all they have stolen your money.

August 13, 2024
Unprompted review
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Rated 2 out of 5 stars

Endless amount of time for a death certificate to turn up?

Have ordered a death certificate in May/June for an Irish passport application. It was ages before it was processed but even now it has been posted has failed to arrive after a number of weeks. I have to wait until the 15 August which is just terrible before they will issue another one. Strange how the Irish gov can issue me one within 10 days and that includes the processing!!

August 13, 2024
Unprompted review

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