Gibson Plumbing and Heating Reviews 7

TrustScore 4 out of 5

4.2

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Company details

  1. Plumber
  2. Bathroom Remodeler
  3. Gas Company
  4. Gas Engineer
  5. Gas Installation Service
  6. Heating Contractor

Written by the company

If you are looking for a reliable plumbing and gas company in the Wigan and surrounding areas, then look no further! All our engineers are NVQ and Gas Safe registered. They are also WIAPS approved benefitting from both Commercial and Domestic plumbing and heating experience. We are able to help you plan, install and maintain all aspects of plumbing and mechanical works, ranging from as small as sink repairs to full bathroom installations. We also have experience and are qualified to install underfloor heating systems and full water mains installations.


Contact info

4.2

Great

TrustScore 4 out of 5

7 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Excellent service

Gibson’s came to service our boiler. We have used Gibson’s for the past three years because we find them very efficient and competitively priced.
Their staff are very polite, professional and tidy. I have recommended them to my family and now my mum and Aunty use Gibson’s for servicing their boilers.

October 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Thank you guys for your hard work!

Thank you guys for your hard work! So happy with our new bathrooms and downstairs loo.
Worked so hard and the attention to detail was next level. Nothing was too much trouble and they really went above and beyond to get the job done. Refreshing to find tradesmen that actually care and want the job doing properly!
Special mention to Paul too, legend!
Would definitely recommend 👍

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant new bathroom and en-suite!

Recently had a new bathroom and en-suite fitted by Gibsons. Everything and everyone from initial plan and quote by Mark through to supply and fitting with Paul, Ben & Lewis, tiling by Dean and electrical work by Ryan along with any contact with Victoria in the shop were superb. Can thoroughly recommend every aspect of the experience as thorough, professional, friendly and top quality. Everything was carried out above and beyond what you would normally expect from a tradesperson and the price was significantly cheaper than other quotes we had obtained. We are delighted to give Gibsons our 100% recommendation - you really won't be disappointed. Our GoTo plumbers for any future work! Thanks for everything

September 1, 2023
Unprompted review
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Reply from Gibson Plumbing and Heating

Many thanks for your kind words and feedback! We are glad you had a positive experience with us. We strive to provide the best service possible and it seems we succeeded. Thanks again from the team

Rated 5 out of 5 stars

Very pleased and would recommend

They were punctual. Both with the quote and on the day of the job. The job was a new boiler, 2 new radiators and new valves. The 3 fitters worked non stop all day. They removed all packaging and old parts. Hoovered brushed and hosed downed when the job was finished. So thanks Gibson's for a 1st class job. And a special thanks to Ben, Lewis and Paul. Who all were helpful and pleasant. And could not do enough for us.
Alan and Susan Shawcross

January 31, 2023
Unprompted review
Rated 1 out of 5 stars

Ridiculous quote for unnecessary work

Called this company for a quote, The guy that came out wasn’t listening to me when I told him what the problem was and quoted me for unnecessary work to the tune of £780! Another plumber the following day quoted me £120 and fixed the problem, Would not recommend them, Tip….Get more than one quote!!!
UPDATE! I had not had several plumbers out I had one who first tried replacing the valves and flushing the radiator to make sure that problem was not the radiator but was the pipes, He then failed to return to complete the job! Your quote did not include 2 new radiators as stated in your reply that is a lie! It included replacing one….the existing radiator in my living room that you said was the issue even though I had already told you that wasn’t the case! The problem was with the piping which has now been replaced and works fine! My garage already has a brand new radiator fitted that just needed piping/connecting to the boiler so why would you quote for another? Re piping from the boiler to 2 radiators was all that was needed and was not a £780 job! I still have the written quote but I’m unable to upload it here! 😡

November 4, 2022
Unprompted review
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Reply from Gibson Plumbing and Heating

Hi,

Im so sorry to hear this. You had several plumbers out changing various parts, the quote entiled a full re pipe, new valves and 2 x radiators, 1 in the garrage (new install) and one in the livingroom (existing) . As I explained, with various plumbers fitting different parts, we would like to start a fresh with the problems arising so the works could be guaranteed by ourselves and we would feel 100% confident that the works completed would be to your satisfaction.

The £120 job you had done is not comparable to ours as we had quoted for a new install of radiator to be placed in the garrage, this included all of our fittings and labour.

King regards,
Mark

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Rated 1 out of 5 stars

I wouldn't recommend.

I wouldn't recommend.

After charging me £360 to fit a part that costs no more than £40 they also managed to break my NEST thermostat. Any decent tradesmen would stand by their work, however these guys tried to charge me another £60 charge out fee for their own mistake. Appalling, I'll be pursuing for damages.

July 12, 2022
Unprompted review
Gibson Plumbing and Heating logo

Reply from Gibson Plumbing and Heating

As a company we have only been on trustpilot a matter of weeks so our reviews are minimal at the minute. But if people would like to view our Checkatrade reviews they will see what kind of company we are and what our standards are. Sometimes you just cant please everyone and there are bad customers.

Rated 5 out of 5 stars

Excellent service

Needed 3 radiators fitting including one that had caused a previous plumber problems. Gibson quoted for the work and gave a date it would be complete. The engineers went out of their way to complete the work and and make sure everything was ok. Cannot recommend enough and will certainly be contacting them again for any other plumbing work.

June 3, 2022
Unprompted review

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