Graff-City Ltd Reviews 9,576

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

really great experience with Graff City! always come thru with all my paint requirements! all my art is made thanks to this!!

Rated 5 out of 5 stars

Ordred a bunch of stuff from here, good quality, cheap prices, fast delivery and great customer service. Recently had a leaking issue with an empty Molotow pen that I'd ordered, customer service are... See more

Rated 5 out of 5 stars

Huge range of colours and products, price is very reasonable including delivery on top, the quality of the spray cans I had was unbelievable, you could see the paint quality instantly and the coverage... See more

Rated 1 out of 5 stars

First order with this "company" Made order on thursday, paid for next day delivery because I arranged spray booth for my project. DPD tracking say: "There is a delay with your parcel from Graff-city L... See more

Company replied

Company details

  1. Art Supply Store
  2. Graphic Designer
  3. Paint Store
  4. Streetwear Store

About Graff-City Ltd

Written by the company

 

GRAFFITI & ART SUPPLIES

 

We are an established, UK based graffiti & art supplies company - dedicated to providing the highest levels of service for all aspects of your purchase!

 

Experts in graffiti and art supplies, we will always price match, plus we offer great incentives to keep our customers interested. There's our popular Graff City loyalty scheme (see below) and free gifts with orders.

 

Next day UK shipping is also an option. We also offer FREE delivery on orders over £75. Best of all, we ship globally on most products.

 

  • High-quality service.

  • Great aftercare.

  • Best products.

  • Low Prices

 

Best Sellers

 

Spray Paint

 

Markers


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Because I haven't recieved the product…

Good customer service with an order that hadn't been recieved ...this was out of their control so they were not at fault...they corrected Immediately with a new order which is brilliant.
Thank you for the quick turn around

November 4, 2022
Graff-City Ltd logo

Reply from Graff-City Ltd

Hi Tracey,

I’m sorry to hear that you have not yet received your parcel. This was shipped on 14th October with Evri parcel ref H00QFA0009063611.

I have checked the tracking website; however, there appear to have been no updates since 17th October. Due to the amount of time that has passed, we would assume this has been lost in their network.

I will open a claim with the courier, and we can arrange for a refund or replacement. Please let me know how you would prefer to proceed.

Sorry for any inconvenience caused by this delay.

Regards
Cora
Graff-City Ltd

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Rated 1 out of 5 stars

I didn’t get my things

Hello
The info I got is that the item has being return to the dispatcher, I already paid for the product =(

October 31, 2022
Graff-City Ltd logo

Reply from Graff-City Ltd

Hi Tomas,

Sorry to see this. I have just checked your order, and the estimated delivery date is November 7th. Due to this, we expect it to be delivered by next Monday.

I am not sure where this info has come from as the item is on the untracked, standard service.

If the package is returned, we will let you know and refund/re-ship.

Regards
Alun
Graff-City Ltd

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Rated 5 out of 5 stars

Thank you

The courier company lost our paint, Graff City were excellent at sorting this. We got a replacement the very next day with another company!

October 19, 2022
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Rated 1 out of 5 stars

I need to return an item I have sent an…

I need to return an item I have sent an email to the address for returns this was not delivered so I don’t know how to return said item.This was probably my fault as I am not very effective at tech stuff being an older man to old?

October 25, 2022
Graff-City Ltd logo

Reply from Graff-City Ltd

Hi Roderick,

Sorry to hear about this. Could you please let me know which e-mail address you have used? If it was not delivered, we would not have received the request.

Our e-mail address for all enquiries is sales@graff-city.com. We have searched all possible folders and cannot find your request.

Cora has now sent you an e-mail containing all of the return information. If you could please get back to us on this, then we will sort it out immediately.

Thanks for the updated review - Could you check your e-mail and you will see the instructions on how to return.

Thanks
Alun
Graff-City Ltd

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