Grammarly Reviews 

10,458
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate Grammarly for its ability to enhance grammar and writing accuracy, making texts more professional. People find it particularly helpful for school assignments, content writing, and even creating resumes, saving time and simplifying processes. Reviewers often highlight its effectiveness for spell checking and style recommendations, especially for those needing assistance with basic grammar or specific writing tasks. However, some customers also noted significant issues with the application's functionality and user experience, including frequent interruptions, incorrect suggestions, and lag. Many people were dissatisfied with the aggressive monetization strategies, such as constant pop-ups for premium features, unexpected charges, and difficulty cancelling subscriptions. Additionally, several reviewers reported difficulties uninstalling the application and expressed concerns about data usage and privacy.

What people talk about most

User experience

Consumers find user experience to be ambiguous, with many reporting dissatisfaction due to intrusive pop-ups,... See more

Subscription

People report negative experiences with subscription, often citing issues with unexpected charges and unclear... See more

Product

Customers consistently note ambiguous experiences with product, with some praising its ability to strengthen... See more

Application

Users describe negative interactions with the app, with many reporting that it stopped working or introduced... See more

Payment

Reviewers express significant dissatisfaction with payment practices, frequently reporting unauthorized... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I use Microsoft Edge as a default browser and have the account logged in to it. But every time I need to change the writing tone in the Windows app, it opens the Chrome one instead. Also, fix your... See more

Company replied

Rated 3 out of 5 stars

They call it spellcheck, but it only works 1/6 of the time. Thats it's its whole point, and it fails to do its intended purpose. However, this experience was specifically on the Canva service, as for... See more

Rated 3 out of 5 stars

I like how it helps my grammar, but it keeps on talking for my characters when we RP. I think this AI is the best roleplayer, but it says I can't use harm and fighting

Rated 3 out of 5 stars

Constructive Feedback for Grammarly I believe that Grammarly remains one of the most technically competent writing assistants available and has come a long way since it's launch years a... See more


Company details


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3.3

Average

TrustScore 3.5 out of 5

10K reviews

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Asks customers to review

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Replied to 36% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(10,458)

226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible customer service

This company has had the worst customer service I have ever experienced. I used their product for a number of years, and when I had a problem they could not help fix it. They would not apeak over the phone, or provide a live chat to work on the issue. They send emails hours to days apart with no helpful information, and force you to use their chat bots. I asked for a refund and their automated bots just canceled my service and will not discuss giving money back.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Very Intuitive

This programm is really nice and it does everything it says it should really do. Once I got started, Usig
it got even better. than before, But as soon as I finished
Using the wurd proceessor became just like instinct.
I Love this programm. I use it on EVERY text document I have wrote.
Thanks Granmarrly, Your the best

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

I was fraudulently charged for $630

I was fraudulently charged for $630 by Grammarly. They charged me five times with the amount of $119.96 and one time for $29.99. They have no customer service that you can call to dispute the transaction immediately you have to submit a ticket and when you submit the ticket they are asking for essentially 10 of your 16 digits of the debit card, which would make it easy to commit fraud again in the future I dispute the charges with my bank and will be getting a refund, but if I don’t get my money back I plan to take legal action

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

I wanted to use the free trail version…

I wanted to use the free trail version of premium to get a feel for it and if it was something I wanted to commit to. I forgot to cancel the trial and was charged over $150. I want to be clear that the premium works well, but it is not worth that amount of money. I believe they should get rid of the automatic charging and simply ask if you want to continue using the premium version and then charge accordingly.

March 10, 2026
Unprompted review
Rated 2 out of 5 stars

Bloatware

I like the features of grammarly but this software nearly destroyed my computer. My iMac m3 became super slow and I thought it was a corrupted user after a Mac OS upgrade until I removed grammarly which was the culprit. My computer is back to normal since I remote this bloatware.

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

Loved it till I didn't

Loved it, until they abruptly decided to cease support for MS Word on Mac without warning - two months after I had re-subscribed for the year. They're saying there's nothing they can do, I have it for a year - whether I can use it or not. Completely defeats the purpose for me without the MS Word integration.

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

Complicated AI changes

I have used Grammarly for several articles. It used to be straight forward when I opened it and could see the pop up where the errors were listed. Now, after the AI changes, I can see the errors and there is no list. The only option is to scroll and find them. I have shifted from Grammarly to Langauge Tools. Grammarly started well but complicating things made me change to new sites. I don't need complicated things or to be aski g AI things I need to do personally. Let them enjoy their tool on their own.

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

Be aware how you use this service

On December 25th, I used this free service to write a cover letter for a job I had no idea that I was being subscribed to.
Only now, in February 2026, I spotted £120 that was taken from my credit card; the transaction was made on the 7th of January 2026 without my knowledge.
A reached out to the customer service team, who answered back within minutes, saying that they will cancel the subscription as of the 7th of January 2026, but there will be no refund, and please read the subscription for terms and conditions, which I'm trying to find and understand until now.

On an email I explained that I did not authorize the payment and I did not want to subscribe to this service, it was a free service I used on the day and theat i want a refund and escalate this issue but surprisedly they are taking their time to answer this question back.
Can anybody advise me on what step to take now? Has anyone taking this issue further and managed to get any results?.

I would be very grateful if anyone could advise me on how to recover the money I did not authorise.
I'm finding this situation very confusing and frustrating due to a lack of communication, and it's time-consuming having to keep on sending emails back and forth without any result.

February 25, 2026
Unprompted review
Rated 1 out of 5 stars

I joined a free 7 day trial today they…

I joined a free 7 day trial today they said I could cancel anytime. I just tried but they want an absurd amount of money to cancel. Nothing was mentioned about a cancellation fee. I am 73 years old and joined on a whim! I simply wish to cancel. HELP PLEASE

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

I want to write an honest review of…Grammarly

I want to write an honest review of Grammarly. It is a fantastic product. I initially had no intention of ever paying for it, let alone using it. My son asked if we could get it, so I originally got it for him. However, I can confidently say that I will be a long-time user.

What I particularly appreciate about Grammarly, compared to AI tools, is its ability to enhance my writing while preserving my original ideas. I enjoy writing stories and sharing my experiences, but when I use AI to improve my writing, it often rephrases my stories in a way that doesn’t capture my intended meaning. In contrast, Grammarly takes what I have written and improves it without changing the context.

If you have ever been on the fence about trying Grammarly, I would highly recommend it!

February 21, 2026
Unprompted review
Rated 3 out of 5 stars

Always the Writing Buddy that catches everything.

Using Grammarly has genuinely changed the way I write. I love how it catches tiny typos I’d normally miss and offers smarter ways to phrase sentences so they actually make sense. The suggestions for tone and clarity are super useful, especially when I’m writing emails, reports or even casual posts.

The one thing I wish is different is that some really helpful features are locked behind the paid plan like advanced vocabulary suggestions and tone detection. It would be amazing if more of these were free because the basic version is already great. Even so, I find myself using Grammarly almost every day it’s like having a little editor in your pocket, always ready to make your writing smoother and more professional.

April 3, 2025
Unprompted review
Rated 1 out of 5 stars

there is a huge ongoing bug on…

there is a huge ongoing bug on grammarly where humanizer literally skips the whole paragraphs and move onto another one, without making any changes to it, I'm going to explode soon, and if they don't fix it, also unsubscribe.

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

Don't fall into the free trial trap

Grammarly is good only for checking your spelling and grammar. If you are trying to use it for any of the other AI features, you will be disappointed. It suggested changes due to "AI detection" and then after making those changes, it suggested I use the original wording. They also bank on you not recognizing subscription reminder emails and do not offer any refund for any reason unless you find a legal one. They are just trying to trick people into paying money.

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

Be warned.....

I wish I had viewed the TP reviews on this company before I tried their trial offer. Like other purchasers, I was advised I would be sent a warning that the trial was about to expire. This did not happen. Instead, I just had £120 deducted from my credit card account. Be warned. I only used their app.once.

February 15, 2026
Unprompted review

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