Grange Insurance Reviews 

239
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff for their helpfulness, polite attitude, and exceptionally clear communication throughout every step of the insurance claims process. Consumers frequently highlight how fast, prompt, and responsive the representatives are, which successfully makes stressful situations much easier for families to handle and resolve. However, some people mentioned experiencing frustrating delays and poor communication when dealing with certain specific representatives during their cases. A few reviewers also noted unhelpful service, lack of assistance, and overall dissatisfaction regarding how their insurance claims were ultimately handled.

What people talk about most

Staff

People report positive experiences with staff, praising their professionalism, knowledge, and responsiveness... See more

Claim

Users describe positive interactions with claim processes, highlighting simple and stress-free experiences.... See more

Service

Customers had positive experiences with service, often highlighting prompt inspections and professional... See more

Customer service

Consumers find customer service to be positive and deeply supportive during claims processes. Reviewers... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After we were hit by a tornado our lives were turned upside down, but Grange was amazing. They answered the phone the same night and had an adjuster out to our property the next day. We were able to m... See more

Rated 5 out of 5 stars

Michael was amazing to work with! Never going through experience like this before we had no idea what to expect. He explained everything to us every step of the way. Helped us feel confident in gettin... See more

Rated 5 out of 5 stars

I lost my very expensive wedding ring while on vacation and my husband and I were traumatized, it was the most stressful thing we have ever gone through. Our insurance adjuster at Grange was amazing a... See more

Rated 5 out of 5 stars

Angela M with grange insurance made a very stressful process fairly simple. Communication was extremely clear and she was able to help guide us through every step of the process. We were very lucky to... See more


Company details

  1. Insurance Company
  2. Business Insurance Company
  3. Commercial Insurance Company

Written by the company

Grange Insurance, with $3.2 billion in assets and more than $1.5 billion in annual revenue, is an insurance provider based in Columbus, Ohio. Through its network of independent agents, Grange offers customizable auto, home and business insurance protection. In 2024, Grange received AM Best's Standing the Test of Time designation for being rated "A" (Excellent) or higher for 50 years, a testament to its dedication to financial strength and stability for its policyholders. Established in 1935, the Grange Insurance Company and its affiliate Integrity Insurance Company serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin.


Contact info

4.8

Excellent

TrustScore 5 out of 5

239 reviews

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4.8

All reviews

(239)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Grange Insurance Cares

Ryan Walker was on time and took a genuine interest in our claim for the storm damage to our house.
Ryan was polite and professional, and it was a pleasure to deal with him.

March 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Very Happy

This experience so far has been great. Starting with the phone call to make my claim. They were very informative about what I needed to do. The person that did the inspection gave very clear instructions what was going to happen and what I needed to do. Everything has happened very fast. I am a very happy customer.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellence Service

Communication was excellent and was prompt and fast. Was very impressed by how fast the claim was handled. Jalen, the adjuster, was very polite and professional. I would highly recommend GRANGE Insurance.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Kasie H was very helpful and prompt in handling my claim. I appreciated her support and understanding.

March 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Claims Representative - - Matthew Martinelli

My Claims Representative was Matthew Martinelli. He was so easy to talk to, and this took all of the stress out of reporting the claim (which I had never done before)! Matt was very knowledgeable about the process and explained to me step by step what to expect. He stayed in contact with me multiple times a week and kept me apprised of what was going on at each step. His service was far above the five (5) stars. I'm very thankful that I got Matt as my Claims Representative!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

David K

David K. Has been very helpful during my water damage issues. He is quick to respond and answers any and all questions I have.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Curtis was great

Curtis was great. At first we thought my claim wouldn’t be covered but. After speaking to my agent and getting stuff straightened out everything was approved he even worked on a quick timeline to help get us the estimate next day I really appreciated the time timely response and the willingness to work through issues.

March 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Only good things to say about Grange Insurance

I only have great things to share about my experience working with Grange insurance and my claims adjustor Mr. Rogers. My experience was very seamless and stress free. He made the process of filing my property damage claim from start to finish very positive. Honestly, I wish all companies would give their customers this much attention to detail and wonderful service!

February 18, 2026
Unprompted review
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Rated 5 out of 5 stars

David Karamalakis is the Man

David Karamalakis was professional, timely, and great at walking me through the process of my claim. He turned a stressful experience into an easy process of how to get my garage water damage and drywall repaired. I appreciate his expertise and highly recommend both him and Grange.

February 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Grange insurance was great

Grange insurance was great! They stepped up to the concern and ensured everything was understood and each step of the way was broken down for understanding. I would recommend Grange to everyone.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Top Notch Customer Service!

I worked with Mark and Mandy who both made my claim process super easy from start to finish. I was reimbursed for both my air conditioner and furnace replacements in just a couple weeks!

February 4, 2026
Unprompted review

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