Grapevine Estate Agents Reviews 

350
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly team members for consistently providing honest, valuable advice, making stressful property transactions significantly easier and much more manageable. Many individuals emphasize that the local agency excels at maintaining transparent interactions and keeping clients fully informed at every single stage of the process. Some people were satisfied with the specialized tenancy services, noting very straightforward arrangements and prompt assistance for renters and landlords alike. Reviewers also mentioned that proactive coordination between buyers, sellers, and solicitors successfully kept all complex property chains moving forward smoothly and efficiently.

What people talk about most

Staff

Reviewers express great satisfaction with the staff, highlighting their professionalism, patience, and... See more

Service

People report positive experiences with service, highlighting professional guidance and consistent support... See more

Customer service

Customers had positive experiences with customer_service, consistently highlighting helpful, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scott was amazing from the very start — he gave an honest valuation and kept up great communication throughout the entire viewing process. I’d tried a couple of other agents before without much succes... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Grapevine highly enough! Oliver and Adam were brilliant throughout. Their advice was always honest and helpful. We had some challenges with the house we were buying and were concern... See more

Company replied

Rated 5 out of 5 stars

We have bought, let and sold via Grapevine and couldnt say better things about the team. They often went above and beyond to help us, were always fair, honest and transparent in their interactions wit... See more

Company replied

Rated 5 out of 5 stars

Scott was recommended to us by a trusted friend, and we are very happy that we chose Scott to help us sell our house. He definitely knew what he was doing, and following his plan our house was sold... See more


Company details

  1. Real Estate Agents

Written by the company

At Grapevine, we bring a fresh, stylish, and artistic approach to marketing your property. Directors Oliver Bush, Adam Shaw, and Scott Marlin offer clients a personal, face-to-face service with creative marketing, all while providing good value for money. They promise to personally handle all aspects of selling or letting your property from start to finish. Adam, Oliver, and Scott have a combined experience of over 60 years in the estate agency business, covering the Greater Reading area. For the past 18 years, Adam and Oliver have focused primarily on Twyford and the surrounding Berkshire villages, while Scott has specialized in Reading and its surrounding areas for 25 years. Our extensive expertise in such a large area means that no matter where you are within approximately 10 miles of Reading, we can comprehensively assist you. Grapevine believes in offering fair fees, which include FREE professional photography as standard for all properties, giving clients an affordable alternative when selling or letting their property. Grapevine is also a member of the Property Ombudsman Scheme, adhering to a code of practice for Residential Sales and Lettings.


Contact info

4.9

Excellent

TrustScore 5 out of 5

350 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(350)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Five star estate agents who go the extra mile.

Oliver and his wonderful team have recently guided us through the sale of our late father’s house. From start to finish they have been responsive, professional and helpful. We would highly recommend them to anyone selling their home.

November 23, 2024
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Tony. All of us here at Grapevine were happy to get this over the line for you

Advertisement
Rated 5 out of 5 stars

The Grapevine team were spot on

The Grapevine team were helpful , encouraging and supportive and helped us move which at one point didn’t seem as though it was going to happen .
Thoroughly recommend them .

October 29, 2024
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Claire. Thanks for this and we are pleased that you were happy

Rated 5 out of 5 stars

Fantastic Service

Adam, Ollie and Holly and the rest of the team at Grapevine are all fantastic, they helped and supported the sale of our long term family home, dedicated to finding the right buyers, always kept us up to date with any progress, viewings etc. They offer a very personal service and adapt to your specific needs. Great work and thank you to all at Grapevine!

October 21, 2024
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Thank for for this great review

Rated 5 out of 5 stars

Sold it on the Grapevine

Great sales material and team. Ongoing frank information/feedback and significant efforts to complete the sale.

November 1, 2024
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

GREAT REVIEW!!!!!

Rated 5 out of 5 stars

Recent Sale

Recently sold one of our buy to let properties in Lower Earley through Grapevine. From the initial market appraisal right through to completion the service provided was impeccable. Excellent communication and pro active in chasing solicitors to ensure the sale progressed smoothly.
Would highly recommend.

November 8, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

The Estate Agent who does

From the word go , Grapevine were exemplary, prepared and excellent presentation in all aspects of the sale of my house.
We had a very well arranged and executed weekend of viewings, which resulted in six very strong sincere, offers .
Some unforeseen circumstances, out of my control, prevented the sale from going ahead as expected, but Grapevine and all their staff stepped up to the challenge and assisted me in getting the sale completed.
I could not have asked for a better estate agents, they went above and beyond what I expected. Absolutely 5 star service.

August 19, 2024
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Ian, thanks for the review. There were challenges involved but Grapevine were please to accept the challenge.

Rated 5 out of 5 stars

Buying a property through Grapevine…

Buying a property through Grapevine Estate Agents was an exceptional experience from start to finish. From our very first interaction, the team demonstrated unparalleled professionalism, genuine friendliness.

Communication was seamless throughout the entire process. The agents at Grapevine were always prompt in responding to our questions and kept us informed at every step, making the journey stress-free and transparent.

Their dedication to detail and proactive approach meant there were no surprises, and any potential challenges were expertly managed before they could become issues.

One standout aspect was their willingness to go the extra mile. Whether it was arranging convenient viewings, ensuring all paperwork was handled smoothly, Grapevine Estate Agents exceeded our expectations. They turned what can often be a daunting process into an exciting and positive experience.

We are excited about our new home and are deeply grateful for the exceptional service provided by Grapevine Estate Agents. If you’re looking for a trustworthy, professional, and personable team to guide you through purchasing a property, look no further—Grapevine Estate Agents are simply the best.

November 1, 2024
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Theo great review and you also bought a great house

Rated 5 out of 5 stars

Very professional service

Very professional service who were a joy to work with when letting my property. Scott and the team at Grapevine were super supportive; they made me feel at ease and in total control whilst I navigated my way through the processes. Highly recommend!

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

Stands above other agencies

In a sea of unscrupulous agents, Grapevine stands above the rest.

From their listings to the team interactions, it was clear that this company's ethos is founded on integrity, expertise and dependability.

Their manager, Holly Watson, commanded truly intimate knowledge of the property and area, shared expert insights on the market and at all times made us feel like our interests were the priority.

Grapevine is a role model for today's property agencies and Holly a shining example of why.

October 29, 2024
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Vin.

This review has made Holly's year!!!!

Many thanks

Advertisement
Rated 5 out of 5 stars

Helpful and professional

Scott and the team at Grapevine were great throughout the process of buying our first home in Earley, Reading. After a poor experience with a different local estate agents, Scott was very helpful and professional. He gave us regular updates and ensured our purchase went smoothly and quickly. Thanks Scott!

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely the best

Absolutely the best! Such lovely people. Nothing was too much trouble. They held my hand through the whole experience and I would thoroughly recommend them.

September 20, 2024
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Pat you were also a pleasure to deal with throughout the whole transaction

Rated 5 out of 5 stars

Great service from Grapevine

From start to finish Oliver and the team were a great support to us in selling our house. We really liked their enthusiasm and energy during the sales process. Customer service was good, and the whole team were all very professional and helpful, which was a comfort for us. They prepared a great sales pack, and helped us with organising all the viewings and answering all our questions. We would definitely use Grapevine again.

August 15, 2024
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Brian. Many thanks for your kind words hope all is well up in Scotland

Rated 5 out of 5 stars

Tuned in to our needs!

The grapevine team makes you feel genuinely looked after. We had registered with them when we began our house search. I sincerely appreciated how tuned in they were to our needs and were able to get us zoned in on the right property with just a few tries. Through the process, the team was communicative and available and always extremely enthusiastic and cheery. Appreciated that! Thanks Ollie & Co for a great experience.

February 17, 2024
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Sadaf. Hope all is well and many thanks for your kind words. Hope all is well with the family

Advertisement
Rated 5 out of 5 stars

Oliver and the team at Grapevine were…

Oliver and the team at Grapevine were great. Kept us up to date and were on it with everything. Would highly recommend them if you're buying or selling in the area.

May 23, 2024
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Robert. Thanks for taking the time to write the review

Rated 5 out of 5 stars

Would highly recommend!!

Scott and his friendly team at the Twyford branch have been superb throughout our entire house sale and purchase. We wanted to use Scott for the sale of our property after he showed us around a new property and we instantly got a good vibe from him which proved accurate throughout.

Always responding to queries in a timely manner and transparency throughout - would highly recommend!!

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Impressive and efficient service

The service provided by all the staff at the Twyford branch of Grapevine throughout our recent house conveyance was both professional and efficient.

We were greatly impressed and grateful for all the help provided. We would highly recommend the team to anyone considering a house move.

June 14, 2024
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Many thanks Del & Val must be honest we miss dealing with you both as clients

Rated 5 out of 5 stars

Highly recommend Grapevine if you're buying or selling

I have used or been a part of using Grapevine a few times now and I couldn't recommend them more highly. They worked sensitively with me throughout the process of selling my late fathers house with no pressure just support at every step. Will only use them in the future

October 9, 2023
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Katie your kind words are warmly received by the whole team

Advertisement
Rated 5 out of 5 stars

Absolutely Excellent

Scott Marlin and his team at Grapevine Estate Agents have proven to be exceptionally helpful, professional and efficient. I can not praise Scotts ability to communicate and explain all parts of our recent process to sell our property at Auction. The property In Ashburton Road, South Reading area was sold at Auction and the whole experience was smooth and managed so well by Scott. we felt reassured through the whole process. He went beyond his remit and we are very grateful. We would recommend Scott and Grapevines to help you in any type of property sale.

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

100% recommended

A great service from a fantastic and knowledgeable team. Highly recommended.

September 20, 2024
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Gary. Great review and thanks for taking the time to do this

Rated 5 out of 5 stars

Great Service!

Overall we had a very good experience with Grapevine, they were quick to respond to queries, flexible with viewing and appointments and approached us in a friendly way. We would recommend!

August 2, 2024
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Darren thanks for the review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look