When i called for an update I got exactly the information I was asking for. Be responses to things were within the expected time frames. The representative I was given and did not expect was fantasti... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the high interest bearing business checking account. Now pending deposits, bills and transfers show on page one more quickly. It is obvious that your customer service is outsource. While typicall... See more
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Accessibility: I reached a customer rep in less than a minute. First-time resolution: I resolved my issue the first time without having to call back. Ownership: The customer rep I spoke with ensured... See more
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A convenient online bank with great UX using either its app or website so far. It is not the most featureful (for example one, would love to be able to send Zelle!), but definitely has all that I nee... See more
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Company details
- #21 of 26 best companies in Bank
- #88 of 109 best companies in Financial Institution
Written by the company
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Who We Are
Written by the company
- Our Mission
- Grasshopper is a client-first digital bank, with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources.
- Our Community
- Diversity in business depends on inclusive banking. Grasshopper is driven to make business banking more accessible through our digital platform. We want to finance the future and build the innovation economy. And as a digital bank, our community is everywhere.
- Our Name
- Grasshopper Bank was named after the famed computer scientist and US Navy rear admiral Grace Hopper, and our tagline “Only Forward” pays homage to the grasshopper, who can only jump forward. An in order to keep moving forward, we must learn lessons from the past. By using the framework that Grace Hopper built before us, we intend to redefine what it means to provide the best digital banking experience.
Contact info
261 5th Ave, Suite 610, 10016, New York, United States
- (888)895-9685
- marketing@grasshopper.bank
- www.grasshopper.bank
Real Bank. Unreal Experience.
4.1
Great
442 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Friendly customer service
Friendly, helpful customer service. I appreciated the assistance with my question regarding funds transfer and availability.
July 23, 2025
Reply from Grasshopper Bank
Hi Amanda - Thank you for your thoughtful review! We're glad to hear that our Client Services team was able to offer helpful insight and direction around your funds transfer inquiry. Providing reliable, attentive support is something we truly value, and it's great to know that came through in your experience. If you ever need anything else, we're just a message away!
smooth experience through the entire onboarding and setup.
Very happy so far with my setup in Grasshopper. Utilizing remote deposit, Audiobooks for payment links to clients, transfers to and from our existing banks. All without much effort or issues. The delays on some transactions posting seem a bit long in this day and age of instant communications. But otherwise all's well.
July 29, 2025
Reply from Grasshopper Bank
Hi Scott - Thank you for taking the time to leave a review! We’re thrilled to hear that onboarding and setup went smoothly, and that you find out tools easy to use.
We appreciate your feedback on funds availability, and we understand how important speed is in today’s business environment. That said, we’re actively working on ways to improve our funds availability policy and accelerate payment processing, including implementing real-time payments and other modern technology solutions, all while ensuring these enhancements are delivered in a safe and secure way.
We truly value your business and appreciate the trust you’ve placed in us as your banking partner. We hope this hasn’t affected your overall impression of Grasshopper, and we look forward to making your digital banking experience even better!
Online functionality is not so good.
First thank you for the ability to have an online business bank.
I am encountering a few annoying glitches and odd functionality issues.
When making payments, there does not seem to be any way to make multiple payments to multiple people. You pretty much make one payment and you have to "pay all", even though it's only just one person.
I make a payment to one individual by clicking "pay all", and then click make "more payments", and it goes to a one time payment page that shows no payees and appears to be a places to add payee - that makes no sense.
at the top making a payment to an individual, which is actually difficult to slide down to, but when in the payee and just below them it shows "last paid" N/A and "amount paid" N/A, even though I have payments to that individual.
There are other odd things that are not straightforward as they should be and awkward to find or access. Category - adding, finding,
July 20, 2025
Reply from Grasshopper Bank
Hello there,
Thank you for taking the time to share such detailed feedback! We appreciate you pointing out where certain parts of the payment experience felt awkward or unclear, especially when navigating between payees or trying to make multiple payments. Insights like yours help us understand exactly where our digital platform can be more intuitive.
Our product team regularly reviews client feedback like this to identify opportunities to make our platform even better and more aligned with how our clients work. We’re committed to continually improving your digital banking experience, and if you would like us to take a closer look at your current setup and provide recommendations to help optimize how you’re using it, we would be happy to do so.
Thank you again for sharing your perspective. We look forward to earning your 5 stars and making these areas feel much smoother for you as our platform evolves. In the meantime, if there’s anything more we can do to support you, do not hesitate to reach out.
Only Forward,
Grasshopper Bank
Reply from Grasshopper Bank
Hi Candelaria - Thank you for your 5-star review! We're glad to hear you're satisfied with the responsiveness of our Client Services team - we’re always here to provide support you can count on. Let us know if there’s ever anything else we can do for you!
Grasshopper has been a breath of fresh…
Grasshopper has been a breath of fresh air for our business, super easy to use app, very good support and for the first time in our twenty eight years of business we earn interest on a business account!!
Our daughter pointed to Grasshopper and I was pleasantly surprised with there service getting paid monty via interest vs paying for the privileges is huge!
July 21, 2025
Unprompted review
Reply from Grasshopper Bank
Hi Dan – Thank you for your thoughtful review! We’re so glad to hear that we’ve brought a fresh and positive shift to your business after so many years. It’s especially meaningful to know that you’ve found the platform intuitive, the Client Services team supportive, and that you’re now earning interest on your business account for the first time in 28 years. That’s exactly the kind of value we strive to deliver for small business owners. Feedback like yours reminds us why we do what we do - thank you again for sharing your story with us!
Love this compan
Love this company because they will work with small businesses, especially mortgage brokers, without giving them a hassle about being self employed. They were easy to setup. There are still working some kinks out but overall it has been a great experience. Just watch the time to transfer funds as it can be long.
November 1, 2024
Unprompted review
Reply from Grasshopper Bank
Hi Melinda – Thank you for your thoughtful review! We’re proud to support small businesses like yours, and it’s great to hear that your account setup was smooth and your experience has been positive so far. We also appreciate your feedback about funds availability. We understand how crucial timely access to funds is for business owners, and we’re actively exploring ways to enhance this while continuing to protect both our clients and the bank. Insights like yours help us improve and better serve our community - thanks again for sharing!
I cannot get into my account and I…
I cannot get into my account and I cannot get in touch with anyone. They say that they sent me instructions but I haven't received anything
July 18, 2025
Reply from Grasshopper Bank
Hi Kamesha - We’re sorry to hear that you’re having trouble accessing your account. According to our records, we did receive your inquiry and responded with instructions on how to verify your identity so we could assist further. As of now, we haven’t received a response back.
If you're still experiencing issues, we’d be happy to help! Please contact our Client Services team directly so we can resolve this for you as quickly as possible.
Quick response and friendly service
July 10, 2025
Reply from Grasshopper Bank
Hi Melinda — Thank you for the 5-star review! We're glad to know your experience with our Client Services team was a positive one. Delivering timely, knowledgeable support is a key part of what we do, and it's great to hear that reflected in your experience. If you ever need anything, don't hesitate to reach out—we’re here to help!
Dishonest Bank that Obstructs Funds and Lies to Customers
This has been the most dishonest bank I have ever heard of. I needed to revert the 2FA on my account to a number ALREADY listed on my account. When asking to do so, they began a ruse of repeatedly asking for my IDs, selfies of my holding my ID, etc. Somehow, the geniuses at this bank, thought I, a 76 year old man who has never even gotten a speeding ticket and only had about 15,000 in the account in a year, was SOMEHOW going out of my way at 76 YEARS OLD to defraud their bank somehow, by wanting to use my old phone number for 2FA to login. What followed was a ruse of them pretending the perfectly legible ID pictures I sent in multiple times were not legible, and making me send them over and over, while their mall cop fraud team with nothing better to do somehow convinced themselves I of all people with my small consulting business is a fraud risk to them. The account had been open almost a year without issue by the way, I simply asked to use a phone number ALREADY LISTED on my account for 2FA.
Stay VERY FAR AWAY from this bank if your company needs funds to operate, as they will obstruct access to those funds and intentionally lie and deceive you while pretending amongst themselves they have discovered some grand crime being committed by a 76 year old with a PH D who has never been in trouble with the law in 76 YEARS.
July 1, 2025
Unprompted review
Reply from Grasshopper Bank
Hi Robert - We’re sorry to hear about your experience and understand how frustrating it can be when you can not access your account. As a federally regulated financial institution, Grasshopper—like all banks—has a responsibility to continuously evaluate client relationships and assess potential risks. As you mentioned in your review, our team identified some concerning factors that led to the decision to discontinue the relationship.
We take these matters seriously and follow strict verification procedures to protect our clients and their accounts. While we realize our approach may not always align with every client’s expectations, our intent is never to inconvenience but to ensure compliance and safeguard everyone involved. We understand that this may not have been the desired outcome, but we can assure you that these decisions are made to preserve the safety and integrity of our platforms.
We recognize that our bank is not always the right fit for every business, and we sincerely wish you the best of luck in finding a banking partner that better suits your needs.
The debit card would never work despite…
The debit card would never work despite sufficient funds. The first time I asked about this, I was told there were no "declines" and the transaction was approved. That was not true. After numerous attempts with no resolution, I have given up and will stop using the account.
June 30, 2025
Unprompted review
Reply from Grasshopper Bank
Hello David,
Thank you for taking the time to tell us about your experience. We understand how frustrating it can be when a debit card doesn’t work as expected, especially after multiple attempts to get clarity. You deserve to feel confident that your transactions will go through and to receive accurate information when you reach out for help.
We recognize that providing you with inaccurate information was a misstep on our part, and the ticket was inadvertently closed without proper followup. Please know that we’ve shared your feedback with our leadership team to help improve training for our team members and prevent situations like this from happening in the future.
We remain committed to being a reliable partner for your business and hope this experience does not negatively impact your overall perception of us. Your success and confidence in our services matter to us, so if there’s ever anything you need—big or small—please don’t hesitate to reach out.
Only Forward,
Grasshopper Bank
I needed to transfer money to my other…
I needed to transfer money to my other account thinking it was instantaneous, but it took 5 days. Customer service was not helpful and seemed uninformed.
June 24, 2025
Reply from Grasshopper Bank
Hi Jessica! Thank you for your feedback, and we’re sorry to hear that you are not satisfied with your experience. We looked into this and found that the ACH transfer in question was initiated after business hours on Friday, June 27th, which meant it did not process until the next business day—Monday, June 30th. ACH transfers to external accounts follow standard processing timelines and do not process on weekends or holidays. For future reference, transfers between two Grasshopper Bank accounts are processed instantly.
We understand how important it is to have efficient access to funds and clear expectations around timing, and we’re sorry if that wasn’t communicated clearly. That said, we're actively exploring ways to further expedite payment processing and improve money movement, such as implementing real-time payment options, to better serve the needs of our clients and provide a faster, more seamless digital banking experience.
In the meantime, we encourage you to explore our Help Center and/or blog for educational resources and tips to better understand and manage your account. If you have any additional questions, feel free to reach out to Client Services. We’re here to help!
Grasshopper Bank ... Are they still in business?
We submitted an application to open an account with Grasshopper Bank on June 9th, under the understanding that their review process is typically completed within three business days. As of June 24th, we have yet to receive any response. Despite being assigned a personal banker, communication has ceased entirely. At this point, it’s fair to conclude that Grasshopper Bank has proven to be unresponsive and unreliable — ultimately a disappointing use of time and effort.
June 24, 2025
Unprompted review
Reply from Grasshopper Bank
Hi Glenn - Thank you for taking the time to share your experience! We sincerely apologize for the delay and lack of communication you encountered during your account application process. This isn’t the experience we aim to deliver, and we truly appreciate you bringing this to our attention and the opportunity to address your concerns.
According to our records, due to a technical issue during your initial submission, Client Services provided instructions for the manual account opening process–which you promptly followed. Once submitted, manual applications are reviewed by our BSA team as part of our policy and procedures. Unfortunately, your completed application did not reach the BSA team as intended, and as a result, your review was unintentionally delayed. This was an internal oversight on our part, and we regret the inconvenience it caused.
We understand how frustrating this must have been, especially after taking the additional steps to complete your application manually. This is not the level of responsiveness or reliability we strive for, and we are taking steps to ensure situations like this are caught and addressed more quickly in the future. Should you be open to giving us another chance, we’d welcome the opportunity to make things right. Please feel free to reach out to us directly if there’s anything we can do to support you further.
Only Forward,
Grasshopper Bank
I love the fact that grasshopper bank…
I love the fact that grasshopper bank let me open a bank account for my business. Every account has an interest rate that you receive to build money.
June 7, 2025
Reply from Grasshopper Bank
Hi Nikel - Thank you for your kind words! We’re so glad to hear that opening a business account with Grasshopper has been a positive experience for you. It’s great to know you’re enjoying the benefit of earning interest on your funds—we’re proud to support business owners like you with tools that help your money work harder. If there’s ever anything you need, our team is here to help!
Reply from Grasshopper Bank
Hi Michael - Thank you for your 5-star review! We’re happy to hear you had a positive experience with our Client Services team. Providing fast, informed assistance is what we aim for, and it’s great to know we delivered. We’re grateful to have you with us and look forward to continuing to support your success.
How is a startup business supposed to…
How is a startup business supposed to have an account here when it takes over a week to get a check to deposit? I regret opening this account
May 19, 2025
Reply from Grasshopper Bank
Hi Brett - We're truly sorry to hear that you were not satisfied with your experience and regret opening an account. We understand how frustrating delays can be—especially when you’re running a startup and need quick access to funds. That’s never the experience we want for our clients. However, to protect both the bank and our clients, every deposit is subject to our Funds Availability Policy. New accounts must meet certain criteria—primarily time open and transaction history—before they qualify for reduced hold times on checks. Because your account had been open only seven days when the check was deposited, it did not yet meet the threshold for accelerated release, so the funds were held in accordance with that policy.
As a digital‑first bank, security is at the core of what we do. We take great pride in maintaining the safety and integrity of our platforms, and careful verification of new deposits helps us protect all clients from fraud and returned items. Wherever it’s appropriate and reasonable, we work to expedite the process so you can access your money sooner.
If you have questions about this specific deposit or would like more detail on the policy, we would be happy to walk through the process and explore ways to make banking with us smoother for your business.
Only Forward,
Grasshopper Bank
I had a frustrating experience when I…
I had a frustrating experience when I first signed up—I couldn’t access my account for two days due to login issues. Additionally, transferring money into the account is noticeably slow compared to platforms like Cash App, where transfers are instant. I’ve since started using Mercury, which offers a much better user experience and more robust features.
May 14, 2025
Reply from Grasshopper Bank
Hi Derrick! Thank you for taking the time to share your experience. We’re sorry to hear that your initial onboarding didn’t go smoothly. We want to acknowledge that there was a bug impacting some users with DBAs (Doing Business As), where multiple matched profiles were being returned, causing delays. This issue was promptly escalated and has since been resolved to prevent similar frustrations in the future.
Regarding your note on transfer speed—we hear you. We understand how important it is to have instant or near-instant access to funds. That's why we’re actively exploring a range of technologies, payment rails, and solutions to improve funds availability in a way that’s both secure, efficient and cost-effective for our users and for us.
While your onboarding experience didn’t go as expected—or as we intended—we understand our platform may not be the right fit for everyone. That said, we’re committed to making the experience better every day and would be happy to assist with anything you need or answer any questions as you continue using your account.
Only Forward,
Grasshopper Bank
Reply from Grasshopper Bank
Hi Ginger - Thank you for your 5-star review! We’re glad to know that your digital banking experience has been seamless and stress-free. It’s our priority to offer a dependable, user-friendly service, and it’s great to see that our Client Services team was there with support when you needed it. If you ever have any questions or need assistance, please feel free to reach out - we’re always here to help!
We moved to Grasshopper simply because of rates - but then....
We moved to Grasshopper simply because they offered a better rate than our primary bank. I felt at first they were a "faceless" organization, but that all changed when Nadia S and Robert B reached out from the bank to let us know that we could move our balances to an even HIGHER interest rate account - above 3%. We met - yes, real live humans - and they showed us how we could open a different type of account. What kind of company reaches out proactively to HELP you make more money from them? Grasshopper did.
February 25, 2025
Unprompted review
Reply from Grasshopper Bank
Hi Steven- Thank you so much for sharing your experience! We're thrilled to hear that Nadia and Robert were able to connect with you directly and provide personalized guidance to help you maximize your earnings. At Grasshopper, we believe in building real relationships with our clients and supporting their financial goals - not just offering great rates, but also making sure you’re getting the most out of them. It’s great to know that the human touch made all the difference. We’re grateful to have you with us and look forward to continuing to support your success!
Worry free …
The experience of dealing with grasshopper bank is almost always smooth trouble free transaction
April 29, 2025
Reply from Grasshopper Bank
Thank you for your feedback! We’re happy to hear that your digital banking experience with us has been consistently smooth and hassle-free. Our goal is to provide a reliable, easy-to-use platform, and we’re glad it’s been working well for you. If you ever have any questions or need assistance, please feel free to reach out - we’re always here to help!
So far so good
So far, so good. Service has been very responsive and the tools work well.
April 21, 2025
Reply from Grasshopper Bank
Hi Jeremy - Thank you for the great feedback! It’s great to hear that everything is running smoothly and that our Client Services team has been attentive. We're also glad you're finding the platform reliable and easy to navigate. We're here if you need anything as you continue to explore all we have to offer!
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