When i called for an update I got exactly the information I was asking for. Be responses to things were within the expected time frames. The representative I was given and did not expect was fantasti... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the high interest bearing business checking account. Now pending deposits, bills and transfers show on page one more quickly. It is obvious that your customer service is outsource. While typicall... See more
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Accessibility: I reached a customer rep in less than a minute. First-time resolution: I resolved my issue the first time without having to call back. Ownership: The customer rep I spoke with ensured... See more
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A convenient online bank with great UX using either its app or website so far. It is not the most featureful (for example one, would love to be able to send Zelle!), but definitely has all that I nee... See more
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Company details
- #21 of 26 best companies in Bank
- #88 of 110 best companies in Financial Institution
Written by the company
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Who We Are
Written by the company
- Our Mission
- Grasshopper is a client-first digital bank, with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources.
- Our Community
- Diversity in business depends on inclusive banking. Grasshopper is driven to make business banking more accessible through our digital platform. We want to finance the future and build the innovation economy. And as a digital bank, our community is everywhere.
- Our Name
- Grasshopper Bank was named after the famed computer scientist and US Navy rear admiral Grace Hopper, and our tagline “Only Forward” pays homage to the grasshopper, who can only jump forward. An in order to keep moving forward, we must learn lessons from the past. By using the framework that Grace Hopper built before us, we intend to redefine what it means to provide the best digital banking experience.
Contact info
261 5th Ave, Suite 610, 10016, New York, United States
- (888)895-9685
- marketing@grasshopper.bank
- www.grasshopper.bank
Real Bank. Unreal Experience.
4.1
Great
442 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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kind and patient customer service who…
kind and patient customer service who helped me set up my first online bank account at 70+ years old.
February 3, 2026
Reply from Grasshopper Bank
Hi Eve,
Thank you so much for the 5-star review! It’s great to hear that your onboarding experience felt welcoming and supportive. Opening an online bank account for the first time is a big step, and it’s inspiring to see you take it on with confidence.
At Grasshopper, we believe banking should be accessible, straightforward and easy for everyone, no matter their comfort level or familiarity with digital tools, and our team is always here to help if you get stuck.
We’re grateful for the trust you place in us as your financial partner and are excited to keep pushing the boundaries of what a digital bank can do for you. And if you ever need anything, we’re just a call or message away.
Preston sent me clear instructions and…
Preston sent me clear instructions and replied so quickly to my email. Thank you Preston!
February 2, 2026
Reply from Grasshopper Bank
Hi Ethan,
Thank you for the 5-star review! We’re glad to hear that your experience was smooth and well supported. Our Client Services team places a strong emphasis on clear communication and timely follow-up, and it’s great to know that came through in your interaction. We’ll be sure to pass your kind words along to Preston. We appreciate the trust you place in us and look forward to continuing to serve you as your needs evolve.
Karen was most helpful and prompt in…
Karen was most helpful and prompt in responding. We really appreciated her help in the address change for our account.
January 30, 2026
Reply from Grasshopper Bank
Hi Gerry,
Thank you for the 5-star review! We’re happy to hear that Karen was able to step in quickly and make your address change seamless. Providing clear, dependable support is something our Client Services team takes pride in, and we’ll be sure to pass along your kind words. We appreciate you placing your trust in us and look forward to continuing to serve your business as your needs grow.
Support staff is proactive and helpful
Support staff is proactive and helpful. The app and online experience is *the best* of all the banks, business and personal, that I am aware of.
January 27, 2026
Reply from Grasshopper Bank
Hi Peter,
Thank you for the 5-star review and for such high praise! Feedback like this reassures us that our approach to building a modern digital experience is resonating with clients across every part of their financial lives. We’re grateful for your trust and look forward to continuing to raise the bar as we support your banking needs moving forward.
Excellent prompt service and support.
January 30, 2026
Reply from Grasshopper Bank
Hi Eric,
Thank you for the 5-star review! We’re glad your experience reflected the level of responsiveness and care we aim to provide. Delivering timely, dependable support is an important part of our digital banking experience, and we appreciate you taking the time to share your feedback. If there’s ever anything more we can help with, our Client Services team is always just a call or message away.
Immediate response to secure message…
Immediate response to secure message request. Happy with the speed of service and the well designed bank app
January 28, 2026
Reply from Grasshopper Bank
Thank you for the 5-star review! We’re pleased to know your digital banking experience reflects the level of responsiveness and user-focused design we aim to deliver. Building modern, reliable tools supported by a Client Services team ready to assist whenever help is needed is central to everything we do. We appreciate you placing your trust in us and look forward to continuing to serve you as your business needs evolve.
Loved how simple everything was and…
Loved how simple everything was and able to do from home on my time - online
January 25, 2026
Reply from Grasshopper Bank
Hi Jennifer,
Thank you for the 5-star review! We’re glad our digital banking experience gives you the flexibility to manage your finances on your own schedule whether you’re at the office, on site, or on the move. Creating modern, intuitive tools that fit naturally into how our clients run their business is central to everything we do, and it’s great to hear that came through for you. We appreciate you placing your trust in us, and we’re always here if you need support along the way.
I have only had kind thoughtful…
I have only had kind thoughtful interactions. Very helpful.
January 25, 2026
Reply from Grasshopper Bank
Hi Kendal,
Thank you for the 5-star review! Consistency matters, and we’re grateful to hear that our team made a positive impression. Providing efficient and dependable support is a core part of how we approach every client interaction, so it’s rewarding to hear that effort comes through. We truly appreciate you placing your trust in us and look forward to continuing to support you as your needs grow.
5 stars
App is easy to navigate. I made a mistake and needed to speak to someone directly to resolve the issue. My phone call was answered promptly and my mistake was quickly rectified by a very polite representative.
January 20, 2026
Reply from Grasshopper Bank
Hi Tiant,
Thank you for the 5-star review! While we intentionally design our digital banking tools to be intuitive and user-friendly, we know that having real, human support available when you need it makes all the difference. It’s great to hear that our team was able to step in and get you back on track. Supporting clients with both modern technology and responsive service is core to how we operate, and we look forward to continuing to empower your business with solutions that grow and adapt alongside you.
Reply from Grasshopper Bank
Hi Richard,
Thank you for the 5-star review! We’re glad our Client Services team was able to respond quickly and provide the clarity you needed. In a fully digital experience, timely and knowledgeable support plays an important role in helping clients feel confident and secure in their banking, and we’re pleased that came through for you. We appreciate the trust you place in us, and our team is always here if you need assistance in the future.
First time resolution
Accessibility: I reached a customer rep in less than a minute.
First-time resolution: I resolved my issue the first time without having to call back.
Ownership: The customer rep I spoke with ensured the status of my situation. She didn't transfer me to someone else or make me feel rushed.
January 23, 2026
Reply from Grasshopper Bank
Hi Shams,
Thank you so much for the 5-star review and for taking the time to share your experience. We truly appreciate you choosing Grasshopper and trusting us with something as important as your banking. Our team cares deeply about making every interaction feel supportive, straightforward, and respectful of your time, and we’re grateful to be part of your journey. Please don’t hesitate to reach out if there’s anything else you need. We look forward to continuing to support you and your business, helping make every aspect of your digital banking as easy and effortless as possible.
Terrible bank do not use
Closed the account after I made the initial deposit, do not use
January 17, 2026
Reply from Grasshopper Bank
Hi Saman,
Thank you for sharing your feedback. We understand how frustrating it can be to have an account closed shortly after opening, especially after making an initial deposit.
As a federally regulated bank, we are required to conduct multiple layers of security and risk reviews, both at account opening and after initial funding. In some cases, these reviews result in a decision to close an account early in the relationship. While we’re unable to disclose specific details, we can assure you that these actions are never taken lightly. They are meant to not only meet our regulatory obligations, but also protect the safety and integrity of our digital platforms and the broader banking system.
We recognize that this outcome may be disappointing, and we appreciate you taking the time to raise your concerns. Any remaining funds in the account will be handled in accordance with our standard policies, procedures, and applicable regulations, and our Client Services team remains available to assist if you have any further questions related to the account closure process. Although it didn’t work out with us, we wish you the very best in finding a banking partner that’s the right fit for your business
Only Forward,
Grasshopper Bank
Phone teller was very personable
Phone teller was very personable, and helped me find my way quickly.
January 12, 2026
Reply from Grasshopper Bank
Hi Lisa,
Thank you for the 5-star review! We love hearing that our team was able to provide the clarity and personal attention needed to get you on the right track. Helping clients navigate their accounts with confidence is an important part of our digital banking experience, and our Client Services team is always here to ensure you feel supported. If there’s ever anything you need, don’t hesitate to reach out. We are just another phone call or message away.
Great customer service
Larry was extremely patient and knowledgeable guiding me to link a payment method in my account and sent me links for further articles and how-to videos. Extremely helpful. Thank you.
January 17, 2026
Reply from Grasshopper Bank
Hi Judith,
Thank you for the 5-star review. At Grasshopper, we strive to deliver all the tools and resources clients need to take full advantage of their accounts and digital banking experience, so it’s rewarding to hear that our approach and support made a difference for you. We’ll be sure to pass your kind words along to Larry, as we know he’ll appreciate hearing it. Should you need assistance again in the future, do not hesitate to reach out. We’re always just a call or message away.
Excellent customer service & timely…
Excellent customer service & timely responses to my inquiries.
January 16, 2026
Reply from Grasshopper Bank
Hi Greg,
Thank you for taking the time to submit a review! Reliability matters, especially when you’re managing finances online, and timely communication is a big part of that. We’re glad your experience reflected the level of responsiveness and support we aim to deliver, and if there’s ever anything more we can help with, do not hesitate to reach out. You can count on us to be ready to assist as your needs evolve.
Cannot reset my password no matter what…
Cannot reset my password no matter what I do.
January 4, 2026
Reply from Grasshopper Bank
Hi Mandy,
We appreciate you bringing this to our attention and understand how frustrating it can be when you’re unable to access your account.
After taking a closer look, it appears that online banking enrollment was not fully completed, which means a password hasn’t yet been created yet, and therefore can’t be reset. Our Client Services team has already reached out directly to help walk you through the remaining steps and ensure your access is properly set up.
At Grasshopper, we’re committed to providing a secure, reliable digital banking experience and hope to earn your trust once you have successfully logged in and are able to begin using the platform. If any issues arise after completing your enrollment, we’ll make sure it gets escalated to the right team for a quick resolution.
Only Forward,
Grasshopper Bank
Friendly
Friendly, effective staff who helped address my request quickly and efficiently.
January 12, 2026
Reply from Grasshopper Bank
Hi there,
Thank you for the 5-star review! It’s great to know our team hit the mark by resolving your request so promptly. As a digital bank, we focus on combining intuitive tools with a Client Services team that can step in quickly when needed, so clients like you can keep moving without disruption. We appreciate your trust and look forward to continuing to support your business as it grows.
It was easy to fill out the application…
It was easy to fill out the application and a quick response and notification about what I needed to do next.
January 14, 2026
Reply from Grasshopper Bank
Hi Talitha,
Thank you for the 5-star review! We’re glad your experience getting started with us felt clear and well supported. We strive to make onboarding as straightforward as possible while keeping clients informed at every step. If there’s ever anything we can help with as you move forward, we’re always here.
Ease of use / great support
Market leader in fully online banking. Great and quick support. Highly recommend.
December 10, 2025
Reply from Grasshopper Bank
Hi there,
Thank you for the 5-star review! It means a lot to us to hear that we stand out for our digital banking experience, and we’re honored that you consider us a market leader. . Empowering businesses with modern, reliable tools and responsive support is central to what we do, and we truly appreciate your recommendation and trust in us! Here’s to supporting your business with what comes next.
Reply from Grasshopper Bank
Hi James,
Thank you for the 5-star review! We’re glad to know your experience with our Client Services team has been supportive and reliable. Making sure clients can easily connect with knowledgeable people who can help across a wide range of needs is something we take seriously, and we truly appreciate the trust you’ve placed in us. If there’s ever anything more we can assist with, we are always here for you.
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