When i called for an update I got exactly the information I was asking for. Be responses to things were within the expected time frames. The representative I was given and did not expect was fantasti... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the high interest bearing business checking account. Now pending deposits, bills and transfers show on page one more quickly. It is obvious that your customer service is outsource. While typicall... See more
Company replied
Accessibility: I reached a customer rep in less than a minute. First-time resolution: I resolved my issue the first time without having to call back. Ownership: The customer rep I spoke with ensured... See more
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A convenient online bank with great UX using either its app or website so far. It is not the most featureful (for example one, would love to be able to send Zelle!), but definitely has all that I nee... See more
Company replied
Company details
- #21 of 26 best companies in Bank
- #88 of 110 best companies in Financial Institution
Written by the company
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Who We Are
Written by the company
- Our Mission
- Grasshopper is a client-first digital bank, with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources.
- Our Community
- Diversity in business depends on inclusive banking. Grasshopper is driven to make business banking more accessible through our digital platform. We want to finance the future and build the innovation economy. And as a digital bank, our community is everywhere.
- Our Name
- Grasshopper Bank was named after the famed computer scientist and US Navy rear admiral Grace Hopper, and our tagline “Only Forward” pays homage to the grasshopper, who can only jump forward. An in order to keep moving forward, we must learn lessons from the past. By using the framework that Grace Hopper built before us, we intend to redefine what it means to provide the best digital banking experience.
Contact info
261 5th Ave, Suite 610, 10016, New York, United States
- (888)895-9685
- marketing@grasshopper.bank
- www.grasshopper.bank
Real Bank. Unreal Experience.
4.1
Great
442 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy customer interface and live…
Easy customer interface and live support chat/representative.
October 23, 2025
Reply from Grasshopper Bank
Thank you, Orlando, for your thoughtful review! We’re pleased to hear that our digital platform and live support have exceeded your expectations. At Grasshopper, we’re committed to creating a seamless, user-friendly digital banking experience that helps you focus on what matters most - growing your business. We appreciate you choosing to bank with us and look forward to continuing to support your success!
Always friendly
I always have very friendly competent people assist me when I have questions or issues!
October 23, 2025
Reply from Grasshopper Bank
Thank you for your kind feedback! We’re delighted to hear about your positive experience with our Client Services team. Your satisfaction is our top priority, and it’s great to know our services continue to make a positive impression. We’ll be sure to share your words with the team, they’ll appreciate it!
I just opened a new account for my…
I just opened a new account for my business. I was surprised by how great the customer service was over the phone. They were very helpful and no wait time to talk to someone.
October 20, 2025
Reply from Grasshopper Bank
Hi Rachel - Thank you for the 5-star review! We’re thrilled to hear that account opening was smooth, and you felt supported right away. At Grasshopper, we strive to strike the perfect balance between innovative technology and a personal touch, so you can manage your business efficiently while still getting the human support you need. We look forward to continuing to serve you and your business!
Limitations to my Business Banking in many ways
Although your customer support team is great, your delayed deposit and delayed payments via ACH are very disturbing. I am accustomed to a deposit being available next day and a payment via ACH going through 1 - 2 days max.
I also have requested to have higher deposit amounts and higher payment amounts and it seems that isn't possible.. I guess this means you do not want my company to do business there? Your company has no idea what my company does nor how much money I may need to deposit or send on any day, so how can you put restrictions on my company in the first place?
October 20, 2025
Reply from Grasshopper Bank
Hello Lisa,
Thank you for taking the time to share your feedback with us. We are sorry to hear that our transaction processing timelines and funds availability policy does not align with your expectations or what you may be accustomed to. We understand how important it is for your business to have predictable access to funds, and we want you to feel supported as your business grows.
After reviewing your recent support interactions, we did not see any requests related to increasing deposit or payment limits. We maintain certain policies and procedures to protect both our clients and the bank during the early stages of a relationship, and, as part of those safeguards, we may grant temporary or permanent limit increases for various transaction types on a case-by-case basis. If this is something you would like to explore, we would be more than happy to review your account, better understand your business needs, and discuss available options. In the meantime, we are actively working on introducing safe, cost-effective technologies—such as FedNow and RTP—to deliver faster, reliable access to funds for our clients.
Thank you again for your feedback. It helps us identify where our communication can be clearer and where we can continue improving the digital banking experience for all of our clients.
Only forward,
Grasshopper Bank
I’m very pleased with grasshopper thus…
I’m very pleased with grasshopper thus far. The website and app are easy to use and the customer service has been responsive and helpful!
October 9, 2025
Reply from Grasshopper Bank
Hi William - Thank you for your 5-star review! We’re glad to hear you’re enjoying the ease of our website and mobile app, and that you feel supported by our Client Services team. We’re excited to continue serving your business and helping you take advantage of new digital banking tools and features as your needs grow!
I wanted to refer a friend
I wanted to refer a friend, but you're making me wait 90 days for a referral code... kind of dampened my enthusiasm unfortunately.
October 14, 2025
Reply from Grasshopper Bank
Hello David,
Thank you for sharing your experience and for your interest in our referral program. We truly appreciate your enthusiasm and support. At this time, we are only able to offer referral rewards to clients who have been with Grasshopper for 90 days, but we recognize that hearing “not yet” without any clear next steps can feel unsupportive, rather than appreciative, and we’re grateful you took the time to point that out.
Your feedback helps us think more carefully about how we establish program rules, and we’ll be bringing it back to our team to discuss how we can improve the way we communicate these requirements and the feasibility of introducing an exception process in the future.
If you decide to reconsider participating in our referral program once your account becomes eligible, we would be glad to assist and make the process as smooth as possible.
Only forward,
Grasshopper Bank
I just recently had my account closed…
I just recently had my account closed with you guys. You guys do not respect my business or business at all I didn’t even get my $100 back. Then I asked you twice to remove my name and email off your Email Marketing list. I do not want to receive Emails from you anymore! I have delt with Larry who hung the phone up on me. Dee who was rude and even hung the phone up on me and Rebecca supervisor or supposedly supervisor who was rude. Take me off your Email List.
October 13, 2025
Unprompted review
Reply from Grasshopper Bank
Hello there,
We appreciate you for taking the time to share your experience. We’re very sorry to hear that it did not meet your expectations, and you feel that your concerns were not treated with care. As a federally regulated bank, we operate under strict guidelines that determine how we onboard clients and manage accounts. These rules are in place to keep our clients and our platform safe, though we recognize they can sometimes feel inflexible or confusing. We want to share that context openly, because these requirements shape our decisions.
Our records show that you did not complete the funding requirement upon account opening, thus leading to your account closure, after which any remaining funds were sent back to the external account that was linked and associated with your account on November 3, 2025. While this approach does not always align with every client’s needs or expectations, our intent is never to inconvenience you or give the impression that we are intentionally withholding funds. We understand this was not the desired outcome you hoped for, but we can assure you that these measures are in place to keep both our clients and our platform safe. We also removed you from all marketing communications, in line with your request, and no further marketing emails have been sent since your account was closed. The last email sent from us was delivered on 8/26. Please note that transactional or service-related communications tied to the management of your account are permitted under applicable regulations (such as those outlined in CAN-SPAM for transactional messages) and are not subject to the same opt-out requirements as marketing emails.
You should always feel heard and respected when you speak with us, and we will be sharing your feedback with our leadership teams so that we can keep improving the way we communicate and support clients, especially in sensitive situations. We also recognize that our bank may not be the right fit for every business, and we sincerely wish you the very best in finding a banking partner that aligns more closely with your needs.
Only forward,
Grasshopper Bank
Easy to open the account in just a few…
Easy to open the account in just a few minutes, great follow-up email to share important information, quick arrival of the debit card, and easy activation process. And, I get access to Autobooks! So far so good!
October 11, 2025
Reply from Grasshopper Bank
Hi Stacy - Thanks for sharing your experience! We’re thrilled to hear you’re off to a strong start and making the most of the digital banking tools we provide. Our goal is to make managing your business simple and stress-free, and we can’t wait to continue supporting you as your business grows.
Reply from Grasshopper Bank
Hi Matthew - Thanks for the 5-star review! We look forward to continuing to make banking easy for you and your business. If there’s ever anything you need or questions we can help with, don’t hesitate to reach out!
Reply from Grasshopper Bank
Hi Betty - Thanks for the 5-star review! We’re so glad we could help support your business growth. Supporting entrepreneurs and helping our clients thrive is what we're all about, and we’re excited to see what you achieve next! If you need anything else down the road, don’t hesitate to reach out.
DO NOT invest in this bank
DO NOT invest in this bank. My business accounts were closed, without my permission, and NO ONE has any answers as to where my business money is. They literally stole my money and closed my accounts without my knowledge.
October 1, 2025
Unprompted review
Reply from Grasshopper Bank
Hello Antwan,
Thank you for sharing your concerns. We understand how alarming it can be to have your business accounts closed and to feel unsure about the status of your funds. As a federally regulated bank, we are required to regularly evaluate client relationships and assess potential risks. In certain cases, these reviews result in an account closure or restrictions, and regulations limit the level of detail we’re permitted to share regarding the factors involved. While this process doesn’t always match every client’s expectations, our goal is never to inconvenience you.
Upon further review, our records indicate that your remaining balance was processed and expected to reach the external account associated with your account on 10/14/25, as previously communicated by our Client Services team in accordance with our policies and procedures. Once those funds are transmitted, the timing of when they become available depends on the receiving institution’s own policies and processing timelines.
While this may not be the desired outcome you were hoping for, we can assure you that these safeguards are in place to keep our clients, accounts, and platform safe. We appreciate your understanding as we work to maintain a secure, digital banking environment for all, and your feedback will be used to improve how we communicate with clients through these sensitive situations. Not every bank is the right fit for every business, and we hope that you have since found a banking partner that aligns more closely with your needs.
Only Forward,
Grasshopper Bank
Very slow disorganized
Very disorganized. I was mislead by Forbes article that it was the best option in terms of how fast I can open an account. I filled out the application and after waiting for a week and calling them, they finally responded with the request for my id!! It’s something they should have processed right away. I submitted the ID and now have been waiting ever since. What a waste of time.
September 30, 2025
Unprompted review
Reply from Grasshopper Bank
Hi Ocean,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience hasn’t reflected the level of efficiency we aim to deliver. While most accounts are automatically approved, some applications require additional verification and manual review, which can add extra steps to the process.
With that in mind, we attempted to take a closer look on our end, but we haven’t been able to locate an account or under your name in our records. We also followed up through TrustPilot to request the additional details needed to identify your application, but our request went unanswered. If you would like us to investigate this further, please respond to the request sent on our behalf so we can take the appropriate steps to review your case.
In the meantime, we’ve shared your feedback with our team to help identify any potential gaps in our process and manual review timelines so we can continue improving the experience for all applicants.
Only Forward,
Grasshopper
I just open an account and have so much…
I just open an account and have so much trouble, so I already want to close it. Why is it taking so much time to change an address which was gathered incorrectly in a first place? I provided you all correct address, but my card was mailed to incorrect address combined with 2 addresses. Incorrect city name and incorrect zip.
How do you think I should use you bank for future business if you can not handle basic information such as mailing address and made 2 mistake? You mailed my card to city in New Jersey with Pensilvania zip code.
3 weeks passed and support still can not change address. I provided all information next day.
September 21, 2025
Reply from Grasshopper Bank
Hello Michael,
Thank you for sharing what you experienced. Opening a new account should feel simple and frictionless, and we are very sorry that instead you faced frustrating delays and issues with receiving your debit card. This is not the standard we set for ourselves and anyone who chooses to bank with us.
Upon further review, we can confirm that both your physical and mailing address was not captured correctly during onboarding, resulting in your debit card being sent to the wrong address. While it is unclear the cause of the mismatched city and zipcode, the debit card has since been canceled, and a replacement card was sent as soon as the requested documentation was received and the address change was approved. Whenever an address change occurs, we have policies and procedures in place to verify the request with a proof of address. However, we recognize that the time it took to resolve this took far longer than expected, and we truly appreciate your patience while we completed due diligence to ensure the address was verified and corrected.
Your feedback is important to us, and it has been shared with our leadership team to help us address any gaps and strengthen our internal processes so that similar complications do not happen again. It is our hope that this isolated experience does not impact your overall perception of us and that our commitment to better serving clients is clear moving forward. If there is anything else we can do to better support you in the future, do not hesitate to reach out. We are always here to help.
Only Forward,
Grasshopper Bank
New customer soon to be ex-customer
Five day hold on an ACH transfer with no logical reason given. Interaction with chat bots rather than human beings. No attempts to solve customer service complaints. No thanks.
Note the response below that took Grasshopper bank over two months to post. That level of inefficiency and lack of concern for their customers' experiences says everything you need to know.
September 21, 2025
Reply from Grasshopper Bank
Hello Robert,
Thank you for updating your review and sharing your perspective with us. We truly understand how frustrating it can be when a transfer doesn’t arrive as expected and when the support you receive doesn’t fully address the concern you reached out about. No one wants to feel unheard when managing their business finances.
We also appreciate your patience regarding the timing of our original reply. While our responses go through internal review to ensure accuracy and protect client information, we recognize that the process took longer than it should have. You’re right to expect quicker communication, and we’re actively working on improving our response times so clients feel supported as issues arise—not weeks later.
Your feedback is important, and it helps us strengthen the way we show up for our clients. If there’s anything else you’d like to discuss or clarify, our U.S.-based Client Services team is here to help.
Only Forward,
Grasshopper Bank
This bank is a scam
This bank is a scam . They only operate online which is fine. I understood that from the beginning. i’m mobile deposited a few checks from customers one of the checks. The customer put a stop payment on because they no longer needed the service. The bank decided to close my account and keep my money so now I’m not only out the money I had to pay to do the service for the existing customers, but I’m out the money that they kept for no reason.
August 1, 2025
Unprompted review
Reply from Grasshopper Bank
Hi Bill,
Thank you for taking the time to share your concerns. We understand how stressful situations involving returned or stopped-payment checks can be, especially when they impact your business. At this time, we haven’t been able to locate an account or under your name in our records, so the following is intended as general information about how banks typically handle these situations.
If a deposited item is reversed by the issuer, banks have an obligation to review the activity associated with an account to ensure all funds tied to that transaction are handled correctly. In some cases, this can lead to temporary holds or account restrictions while the review is completed. While the review process doesn’t always align with what clients expect, the intent is never to disrupt operations or unnecessarily delay access to funds.
We’re sorry to hear you felt unsupported during this experience, and we’d like the opportunity to take a closer look. Please respond to our request for more information sent on our behalf by Trustpilot so we can investigate this properly. In the meantime, we will be using this feedback as an opportunity to strengthen how we communicate and support clients in similar situations.
Only Forward,
Grasshopper Bank
Reply from Grasshopper Bank
Hi Patricia - Thanks for your feedback! We’re glad to hear the digital account opening process was simple and that you’re enjoying our Business Banking app. If there’s anything we can do to make your experience even better, don’t hesitate to reach out.
Easy international check deposit
This company answered all of my questions prior to opening my account. Once open I needed to deposit a check from a Canadian bank and all other banks couldn't help me with this. It was easy with Grasshopper!
September 18, 2025
Reply from Grasshopper Bank
Hi Melissa - Thank you for sharing your experience! We’re thrilled we could make the process smooth for you, from answering all your questions to helping with your international check deposit.
We’re here to make banking easier, and it’s great to hear we delivered on that. If there’s anything we can do to make your experience even better, please do not hesitate to reach out.
Reply from Grasshopper Bank
Thank you for the 5-star review! We’re thrilled to hear you’re enjoying our rates. Our goal is to provide competitive options that make banking easier and more rewarding for our clients.
We appreciate you taking the time to share your experience, and if there's anything we can do to make it even better, please do not hesitate to reach out!
My experience was amazing as every step…
My experience was amazing as every step of setting up my new business account went seamless. I'd definitely refer to family and friends.
ARA
September 9, 2025
Reply from Grasshopper Bank
Hi Armando - Thank you for sharing your experience! We’re thrilled to hear that the account opening process was seamless and that you’d recommend us to your family and friends. Your support means a lot, and we look forward to helping them enjoy the same easy, stress-free digital banking experience.
Reply from Grasshopper Bank
Hi Renner - Thank you for your feedback! We’re glad to hear the account opening process was quick and seamless. We’re here to make banking easier for our clients, and it’s great to know your experience has started off hassle-free. If there's anything we can do to make it even better, please do not hesitate to reach out!
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