Grattan Online Reviews 

2,692
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers had a great experience with this company. Consumers frequently praise the wonderful wide range of available items, emphasizing the reliable and impressive quality of both clothing and home goods. Placing orders online is consistently described as very smooth and straightforward, with many purchases arriving promptly and matching the online descriptions perfectly. However, some customers also noted deep frustration with unexpected delivery delays, missing items, and poor handling caused by the courier service. A few people were also dissatisfied with suddenly having to pay for new shipping fees and encountered unhelpful responses from customer support when trying to resolve order issues.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a high level of disagreement. While... See more

Product

Consumers find product to be positive, highlighting the great selection and lovely quality items available... See more

Order

People report ambiguous experiences with order processes, highlighting a significant split in customer... See more

Quality

Users describe satisfaction with product quality, frequently praising the reasonable prices and variety.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This company is good but the only thing that lets them down is the company that's deliving the parcels and that's evri worse delivery company in the world lost 3 of or parcels in a week. Then send my... See more

Rated 5 out of 5 stars

Grattan is a super Company to deal with! Quality goods in all aspects! Fashion,footware,Home goods,Everything you can ever think of,grattan normally sells it!!! Friendly ,proffessional people... See more

Rated 5 out of 5 stars

Easy ordering & finding items, to adding to account & paying for items makes life so much better. Also choice of returns as either by courier or drop of shop again so easy. Have noticed though that we... See more

Rated 5 out of 5 stars

Excellent delivery times and returns are quick and easy. Compared to other clothing companies I find them extremely easy to use. No quibbles and we are lucky that our Evri delivery driver, Gemma, is 1... See more


Company details

  1. Department Store

Information provided by various external sources

Grattan - its more personal. Womens, mens and childrens designer fashion, clothing and accessories plus house & garden, electricals, sports & outdoors and gifts. New fashion ranges online now


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(2,692)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable

I have been a customer of Grattan since the 1970s. Mostly the quality of their clothes is good. Returns are easy; that's so important because I don't live near decent shops. Paying monthly is easy to do and their on-line reminders are helpful. The statements are clear. If there ever is a problem they put it right quickly . A company you can trust.

January 18, 2026
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Rated 5 out of 5 stars

A good company.

A good company.orders turn up on time.
Website easy to use. Based on other reviews I have read i must say I can not fault my envri driver Carl he is brilliant.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Annie

i have been shopping with Grattan for around 40years. Always reliable for a choice of fashion at a reasonable price. At the moment I have a very reliable Evri lady that delivers. It might change if she were to leave.

January 14, 2026
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Rated 5 out of 5 stars

Quick makeover.

Wanted new curtains and pole in a room before Christmas. Ordered one day, arrived the next, even though I was not expecting them till Christmas Eve. Very quick! Lovely quality curtains, just the colour I wanted and with thermo lining. And at a bargain price too.Even my daughter liked the colour when she visited us for Christmas. Very pleased.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

I look forward to my parcels

There's always something about getting told a parcel is arriving there's always a little bit of childish excitement from opening it to seeing how lovely the item is to wearing
It and getting complimented on it makes my day better

January 2, 2026
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Rated 3 out of 5 stars

I ordered adidas Sportswear VL Court…

I ordered adidas Sportswear VL Court Bold Trainers in black on Friday & was nicely surprised when it was delivered over the weekend. When I opened the plastic bag there was a flimsy plain beige cardboard box, not an adidas box.

December 12, 2025
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Rated 3 out of 5 stars

Grattan good - Evri are making me shop elsewhere!

Grattan itself I have no issue with which is why I have given this review three stars. I've always been happy with the way it works and the prices are reasonable. However, they insist on using Evri which are by far the worst courier company I have ever had dealings with. If this review were for Evri, it would have been a one-star review.

Evri have lost two of my Grattan parcels in the space of two weeks, and they never keep to their times when they do deliver. Many's the time they say they are going to deliver - then I get an email to say they have delivered yet no-one has rung my doorbell or knocked on the door. I look for the parcel and there's no sign of it anywhere either in my block or outside.

Unfortunately, until Grattan decide to use a reliable courier (DPD or Royal Mail are very good), I won't be ordering again.

December 4, 2025
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Rated 5 out of 5 stars

Great company

I have been running this catalogue since l was 18 years old and I am 60 now. My first order was a hoover and it was pen and paper with your order in them days and you had to post it. But you still got your parcel in good time... Grattan is a fantastic company to which l have had some beautiful products over the years and l still receive good product.It been a pleasure to buy items from the company in your own home. I will continue my shopping from such a lovely company... It so nice to see an original companys still going and not sold off . Love grattans

December 7, 2025
Unprompted review

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