Grays Reviews 1,129

I would never recommend they are advertising gemstones with generic photos of pink diamonds and all other gemstones. A gemstone or diamond is not a generic asset each one id different and these do not represent what you actually send out.
Untrustworthy and never answer the phone

Great service. Happy with the purchase

Very good at responding to all my enquires and corresponding via email promptly. Staff are very helpful and respectful

What a palaver. All I wanted to do was buy some wine. An hour later after trying to follow the most ambiguous and circular instructions I finally got an account (which I don't want) and your ordering system to understand what I wanted. No I didn't want to bid for a Caterpillar D10 with a spare set of tracks if I order now. And no, don't want to login again to leave this for you to digest. Spare me

As I had never used your site before I thought I would purchase a low-risk item and see how the experience was. Upon winning the item and paying the invoice, I contacted the preferred freight agent to arrange for my item to be sent. One week later I am no closer to having my item delivered. Despite the chat agent being helpful and responsive, I have now requested a refund for the item.

TRAILER HAD MAJOR CRACK IN FRAME THAT WASN'T IN THE DESCRIPTION THEN I WAS TOLD I SHOULD HAVE INSPECTED IT. SO IF I WAS IN WA I HAD TO TRAVEL ALL THE WAY TO SYDNEY ONLY TO FIND A CRACK...WHY NOT JUST PUT IT IN THE DECRIPTION AND NOT POST IMAGES THAT ARE AT MISLEADING ANGLES. GRAYS UPTO OLD TRICKS

Great deal and easy pickup.

Left 3 massages about if the tow hitch was with the
caravan but no reply

Easy to use online. Competitive pricing.

I live in Darwin and purchased wine at your auction, I was then told that because the NT has some restrictions that Grays couldn't send the wine, BUT for an extra cost you could. (PLEASE EXPLAIN THAT ONE)
I receive wine from LLOYDS all the time with no issues at all, and have for years.

Monumentally hopeless! 8 days after a successful auction of my car, I get notification that the buyer has a dispute with the car, I immediately made a counter offer to accept or reject. I have now waited 6 futher days and have called Grays staff numerous time and now ignored. I reasonably want the money or the car immediately. BTW Grays are holding the funds

I was successful in an online purchase of a no reserve camper trailer recently and I was congratulated and I paid the invoice, booked it in to be registered immediately and bought towing accessories to suit the hitch. Well I did my bit only to be sent an email saying that they are not going to sell the camper to me. I was given several excuses/reasons why of none made any sense. Obviously the seller was not happy with the price and they sell many items through the grays platform and they are more important to keep them on side. A no reserve auction should be just that….
Such poor form that it really is a fair way to conduct business.

I was looking for a particular imported wine and found it on Grays. It was a very competitive price and even with shipping was cheaper than I could find anywhere else. Located the stock on the Gray's web site and the purchase process was very straight forward with a variety of payments methods. My wine was delivered within three business days. Very happy.

Bought items on the 2 of April today is the 10 and still no confirmation when my item are sent out spoke to 2 different representatives and got no resolutions all they kept saying will look into it and kept apologising and yet they were happy to take my money for the item that I bought and can't tell me where is it now frustrating

I found it hard to understand the people on the Grays side of the phone. They sounded like they were offshore. When I had a question, they couldn’t answer it and said someone would contact me within 48 hours. That’s not good enough. 48 hours is too long. I asked if I could pay by eftpos. I was told yes. Then changed to no- sorry you can’t. No eftpos machine onsite. Really? No eftpos facilities at an auction centre? Auction notes said they would provide rego papers for boat I purchased. Not provided. I asked for them- 2 days later was told by email I don’t need them. I do need them. Replied to email requesting rego papers- I haven’t heard back after 2 days

Travelling by public transport from NSW to South Australia adds to the expense. Picking up the vehicle was straight forward, no issues, On the road in no time at all. Great little car bided on and won. Pleased with my purchase, great motor, body is presentable. Tyres were 75% will need changing soon. Maybe provide a % on tyre wear for customers to also base their bids on.

First time ordering from Grays. Easy to navigate site. Great price for my wine. Fast delivery. Happy customer

Once I have my account set up, it was very easy. Love the biding war.
To my surprise, I won on a bottle of wine I was after and it turned up before lunch the next day
Super amazing experience