Great Outdoors Reviews 

5,033
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I ordered 2 Yeti Ice Blocks on Tuesday 14th July at 4pm and they arrived via courier on Wednesday 15th. That is a company that deserves a 5/5 for service and delivery! absolutely excellent! Than... See more

Rated 5 out of 5 stars

Very helpful and approachable staff. Gave good advice and showed me a few options for hiking boots. Ended up buying the boots from their online store but on delivery I noticed a manufacturing defect w... See more

Company replied

Rated 5 out of 5 stars

I got excellent advice on hiking boots in the South Great George's Street shop from a very knowledgeable sales assistant. He went through lots of boots with me, when we decided on the most suitable... See more

Company replied

Rated 5 out of 5 stars

Bought a pair of Hoka Anapacas for a five day hike in the alps. Had great service when trying on different shoes with Ian, who shared his time and knowledge while I was deciding. Later when the shoes... See more

Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store
  5. Outdoor Sports Store
  6. Running Store

Written by the company

Founded in 1976, the shop is currently owned and managed by Ken Costigan and Derek Moody. It's as 100% Irish now as it was guaranteed Irish back then. Since our inception as the Great Outdoors, we have welcomed many adventurers through our doors. People venturing off to the North Pole, Everest and other hard to reach places have all stocked up here before setting off. Others diving in the Red Sea or the Glacial Fjords of Iceland have been equipped through ourselves. Students on J1 visas or Australian work permits have all been looked after before heading off on their travels. No matter how big your adventure, it's still your adventure and we have always strived to make that adventure the best possible one. We hope that anyone who enjoys "the Outdoor Life" will find much to interest them both in our shop and on our site. We have built our reputation on our great brand ranges and the experienced and qualified staff that we employ. All of the staff are outdoors' people and have as much interest in adventure as our customers do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.7

All reviews

(5,033)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Best equipment. Best advice.

If you buy cheap you buy twice. Great outdoors sells only the best equipment and the staff know what they are talking about.

June 24, 2024
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Reply from Great Outdoors

We try to stock quality products so it's always very pleasing to hear that others share that same opinion. Cheers for the rating, very much appreciated.

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Rated 4 out of 5 stars

Quality and fair prices

Heard of them on Amazon and I thought I would check it out, so far I am pleased because I am a new beginner 

July 1, 2024
Unprompted review
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Reply from Great Outdoors

Thanks for the comment Ray but we don't seem to have any order on our system from you. if you were taking a look before buying, we hope to have the chance to fulfil an order for you in the near future and show you the high level of service that we aspire to with all of our orders.

Rated 5 out of 5 stars

Great range of kit knowledgeable staff…

Great range of kit knowledgeable staff with pragmatic advice, quick delivery for on-line orders, issues addressed quickly, minimal fuss.

June 6, 2024
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Reply from Great Outdoors

Thanks for the review Penny, it's very much appreciated. We're happy that you had a good experience.

Rated 4 out of 5 stars

Excellent customer service

Very helpful and accommodating staff

June 4, 2024
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Reply from Great Outdoors

Hi Mari, Thank you for your 4-star review! Your feedback is key to us improving - so if there is anything we can do to make your next order 5-stars, feel free to let us know at info@greatoutdoors.ie

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Rated 5 out of 5 stars

RAB Jacket

Item arrived in a prompt manner, good communication to understand when product was scheduled to arrive and jacket was as described. Would purchase again.

June 2, 2024
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Reply from Great Outdoors

Thanks a lot for leaving us this review Tony! We are glad you are happy with your order and look forward to seeing you again.

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Rated 5 out of 5 stars

Good

Good, prompt service. No problems.

June 6, 2024
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Reply from Great Outdoors

Many thanks for the review Terry!

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Rated 5 out of 5 stars

I went in looking for shoes for the…

I went in looking for shoes for the Camino and I was met with the most helpful sales assistant - I never caught his name but I know he was new to the job and he was brilliant. I ended up ordering online later that day and my delivery was with me literally 12 hours later. Great service.

June 4, 2024
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Reply from Great Outdoors

Thank you Nicola for taking the time to share this review! We pride ourselves on customer service and are really happy to hear you got the right help and advice in-store. We hope you like your new shoes & enjoy the Camino!

Rated 5 out of 5 stars

Excellent customer service and super fast delivery

Excellent customer service. Because I had a voucher I was having difficulty spending it online in conjunction with a credit card. I rang Great Outdoors to check if they had the Garmin Vivioactive 5 in a certain colur in stock, I was told no but they had it online, and then passed onto the Web guy who not only placed the order that Tuesday but assured me it would be with me definitely by Friday. If not I was to ring him. He also took me through the process of using both the voucher and credit card. The watch arrived the next day!! The two people were both very helpful and the product was essentially the same price as everywhere else.

June 4, 2024
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Reply from Great Outdoors

Many thanks Pat for this brilliant review! We really appreciate you taking the time to write it and are very happy our customer service was up to par.

Thanks again and we hope to see you shop with us again!

-Ben

Rated 4 out of 5 stars

Good boots

Quick delivery and good price

June 4, 2024
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Reply from Great Outdoors

Hi Andy,

Thank you for the kind words! If there is anything we can do to make your experience 5-stars - please let us know so we can improve.

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Rated 5 out of 5 stars

great service and advice

great service and advice
very fast shipping

May 29, 2024
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Reply from Great Outdoors

Thanks a lot Brian, we appreciate you taking time to write us this review!

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