Brilliant company to deal with, kept informed and super fast delivery too. The montane terra route pants are excellent, fit perfectly with plenty of stretch for stepping up and down. If you are think... See more
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See what reviewers are saying
Easy to use website - the jacket was sold at the lowest price I could find. Very happy with my purchase - a lovely didriksons parka. My jacket arrived on time with DPD - definitely worth choosing the... See more
Whilst I ended up returning the item, the ordering, dispatch, returns and refund were quick and smooth. It's a shame there are no free returns - the coat i sent back was quite bulky so cost nearly £10... See more
The camping sleeping bag I bought from this store is incredibly cozy and comfortable. Its insulation kept me warm even on chilly nights, ensuring a good night's sleep while camping. The fast delivery... See more
Company details
Contact info
Park Lane, NE27 0TN, Shiremoor, United Kingdom
- 0330 041 5448
- trustpilot@greatoutdoorssuperstore.co.uk
- www.greatoutdoorssuperstore.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Ordering was easy
Ordering was easy. The parcel was delayed due to Royal Mail strikes - it may be worth considering a different delivery method as I was waiting four weeks
December 9, 2022
Still waiting for delivery and no…
Still waiting for delivery and no follow up to investigate.
November 24, 2022
Reply from Great Outdoors Superstore
Hi James,
Thank you for your feedback
We responded to your emails today reagrding your order. Due to Royal Mail strikes your order will be delayed and how Royal Mail are filtering and delivering parcels this week. Royal Mail are back on strike 9/12 , 11/12 , 14/12 and 15/12
I can understand how frustrating this is for you and us being an independent business.
An investigation hasn't been long enough to be placed.
We can only apologise for any incovenience caused.
Once your item arrives if you could please revise your feedback to a more positive would be appreciated
Kind Regards
Great Outdoors
Helpful staff
Their helpful staff assisted me with my returns query and I had an overall positive experience.
The only negative is that I had to pay for the returns postage myself.
The vast majority of online sellers usually cover the returns postage and don't put these costs on their customers.
November 28, 2022
This company is a SCAM!! Do NOT buy here
Edit: 10th December and still haven't received my order
They are scammers. Do not buy here. I placed my order on 24th November and today is 7th December and still haven't received it. They claim is Royal Mail fault but I have received many items from Royal Mail in the last days. So this is just an excuse.
Their customer service is rubbish and the only solution they are offering is to buy the item again. I honestly believe this is a scam and they never sent the item.
ABSOLUTE RUBBISH!!!
December 7, 2022
Unprompted review
Reply from Great Outdoors Superstore
Hello Ms Fuentes, thank you for your feedback.
We have discussed your concerns via our telephone conversations today and are sorry that you believe we are not a reputable company.
We are not "scammers";
As you can see from 5,120 reviews we have received, we hold 4.8% satisfaction rate overall on Trust Pilot.
As explained we have apologised to you and all our customers who are awaiting their orders due to Royal Mail Industrial Action.
We agree some orders are trickling through as Royal Mail and other couriers deal with the back log this issue is causing, we are confident our customers will eventually received their orders and are grateful for their patience and understanding during this difficult time.
Once again we sincerely apologise for inconvenience caused to all our customers
Kind regards
Great Outdoors Superstore
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Great overall experience- will shop again
Easy to use website - the jacket was sold at the lowest price I could find. Very happy with my purchase - a lovely didriksons parka. My jacket arrived on time with DPD - definitely worth choosing the next day delivery option as the tracking system is very useful. They left my parcel in my porch as requested too. Great buying experience.
December 6, 2022
Unprompted review
Not received yet.
Not received yet.
Taking Royal Mail strikes into consideration cannot give proper review
December 5, 2022
Reply from Great Outdoors Superstore
Hello Mr Martin, thank you for your feedback.
We are sorry to hear your order did not arrive on schedule as expected;
Unfortunately Royal mail strikes are impacting our delivery schedules therefore we are requesting customers bear with us & Royal Mail whilst they sort through the backlog generated by their strike action.
We have checked Royal Mail online tracker and see they delivered your order today at 11.56
We apologise for this inconvenience and hope you will reconsider your review of the service you have received from us as we have no control over Royal Mail's industrial actions.
Kind regards
Great Outdoors Superstore
I still have not received my order and…
I still have not received my order and had no response to my email.
November 6, 2022
Reply from Great Outdoors Superstore
Hello Ms Culverhouse, thank you for your feedback.
We did respond to your email earlier today however we note you have an @gmail account and sometimes our emails do not arrive / go directly into spam/ junk folders, we have resent the email via another portal.
Unfortunately Royal Mail strikes are impacting our delivery schedules therefore we are requesting customers bear with us & Royal Mail whilst they sort through the backlog generated by their strike action.
However we can see from Royal Mail online tracker they attempted to deliver your order today
"Sorry, we tried to deliver your parcel on 05-12-2022 but there didn't seem to be anyone in"
We have emailed the link to the tracker, you can request re-delivery or collection, which we advise you to do so as Royal Mail have further industrial action planned.
Once again we apologise for this inconvenience and hope you will reconsider the service you have received from us (& not Royal Mail)
Kind regards
Great Outdoors Superstore
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Never arrived
Never arrived, wasn’t shipped, poor communication, very disappointing! I didn’t order via a Gmail account and wasn’t delivered on 5 December or at all
November 24, 2022
Reply from Great Outdoors Superstore
Hello Ms Diabell, thank you for your feedback
Your order was dispatched on 30th November, via Royal Mail tracked service.
We sedt confirmation of and dispatch emails tto all our customers, we note you have an @gmail address. Our emails to these accounts sometime go directly into spam / junk accounts.
We have checked Royal Mail online tracker and can see your order was delivered today 5/12 at 11:56.
Unfortunately Royal mail strikes are impacting our delivery schedules therefore we are requesting customers bear with us & Royal Mail whilst they sort through the backlog generated by their strike action.
We sincerely apologise for this inconvenience adn hope you will reflect on your rating of the service you have received from us.
Kind Regards
Great Outdoors Superstore
Review would be skewed because still…
Review would be skewed because still haven’t received my order. Down to Royal Mail but perhaps you should consider using a different courier service. EDIT. Yes of course I will update in due course
December 4, 2022
Reply from Great Outdoors Superstore
Hello Ms Wilson, thank you for your feedback.
We are sorry to hear you have not yet received your order, yes indeed this is down to Royal Mail's industrial action.
We did try and use a different courier when Royal Mail started their strikes but so did other Companies which caused delays with other couriers; we and our customers are caught in the middle.
We respectfully request you reconsider your review the service you have received from us, (& not Royal Mail) when your order arrives,
We sincerely apologise for this inconvenience and thank you for your patience.
Kind Regards
Great Outdoors Superstore
Buy genuine and save money
Great Oudoors always give me a good bargain price and are reliable and never delay with your order, I will always be a good customer while those prices are the same.
December 3, 2022
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Shocking!!
Shocking!!! 😳 8 days have passed since dispatch notification. No update, no delivery! Where is my order??
Update: item now received.
November 25, 2022
Reply from Great Outdoors Superstore
Hello Mr Gardiner, thank you for your feedback
We have been corresponding via Email and you have kindly confirmed you received your order on Saturday 3rd December.
We understand and share your frustration for the delivery delay due to Royal Mail's industrial action.
Once again we apologise for this inconvenience and thank you for your patience, and respectfully request you reconsider your review of the service you have received from us and not Royal Mail.
Kind regards
Great Outdoors Superstore
Not Received my item
Not received my item and it was dispatched on the 24th of November!!
December 2, 2022
Reply from Great Outdoors Superstore
Hi Ian,
We would have appreciated if you got in contact with us prior to leaving your feedback. We dispatched your order Thursday 24th November via Royal Mail. Not sure if you are aware but Thursday 24th November, Friday 25th November were on strike, this mean't your order didn't leave us until Monday 28th November.
Then the Week Commencing 28th November Royal Mail were on strike again Wednesday 30th November and Thursday 1st December.
We send all parcels 2nd class which can take 3-5 working days to arrive (without strike actions delaying this)
We would appreciate it if you could revise your feedback once the item arrives.
Kind Regards
Great Outdoors
Easy to order competitive price and…
Easy to order competitive price and quick delivery
November 16, 2022
Item delayed
We haven't actually received the item yet. According to Royal Mail they received it at their depot on Thursday 1st December.
December 2, 2022
Reply from Great Outdoors Superstore
Hi Peter,
We would have appreciated if you got in touch with us prior to leaving your feedback.
We dispatched your order Thursday 24th November via Royal Mail. Not sure if you are aware Royal Mail were on strike action Thursday 24th November and Friday 25th November, this means your order didn't leave our facility until Monday 28th November. We send our parcels 2nd Class which take 3-5 working days to arrive (without strikes)
The week commencing 28th November Royal Mail were on strike yet again Wednesday 30th November and Thursday 1st December.
We would appreciate it if you would revise your trustpilot once your item arrives, these strikes are unfortunately our of our control.
Kind Regards
Great Outdoors
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Coat received, communication could have been better.
Finally received my coat, I appreciate the Royal Mail strikes are hindering businesses but communication could have been better - didn’t receive the 1st Dec email (checked spam too).
December 2, 2022
Reply from Great Outdoors Superstore
Hi Samtay,
We responded to your email on Thursday 1st December with the following message.
"Hi There
We dispatched your order via Royal Mail Thursday 24th November (tracking number ?????????????)
Royal Mail were on strike action Thursday 24th and Friday 25th
This means your order didn’t leave us until Monday 28th.
Further delays will happen with your order as this week
Royal Mail are on strike action again Wednesday 30th November and Thursday 1st December.
We send royal mail parcels 2nd class which take 3-5 working days to arrive (without strikes being involved)
Your order will be working through their system and can only imagine how much back log of parcels/letters they must have to sort through."
We have checked your tracking which is out of sync your order is with PSC Atherstone and on it's way to you, but with delays as stated previously.
Once your item arrives we would appreciate it if you would revise your trustpilot review as these strikes are not within our control.
Kind Regards
Great Outdoors
Fast delivery
I ordered some north face T-shirts which were good quality, arrived fast and I was kept up to date with the delivery information
November 15, 2022
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