We the Parish Council have been working with and supporting Greenbelt over a heritage crime (theft of large coping stones off their wall) in our area. Greenbelt have been very forthcoming in t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Caroline explained the process of closing the account due to us moving house very clearly. Said she would note our conversation. Left me feeling confident that everything was in hand, that I could go... See more
Company replied
I spoke to your member of staff Pauline McCamley, who was very helpful to my situation which was an oversight on my part as I pay monthly but I didn’t realise the standing order didn’t renew automat... See more
Company replied
Vicky was really helpful and support with a billing error. She put me at ease and told me not to worry and resolved the matter for me instantly whilst on the phone. She set up a direct debit to... See more
Company replied
Company details
About Greenbelt Group Ltd
Written by the company
…..green by nature
1,000+ Developments managed, protecting wildlife and nature
100,000+ Households under our expert stewardship or contract
400+ Combined years of in-house horticultural and ecological knowledge
25+ Years’ experience and expertise in Public Open Space stewardship
Planet Matters
Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity.
Place Matters
Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna.
People Matter
Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email customercare@greenbelt.co.uk
Prices Matter
We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality.
FAQs
Contact info
99 Firhill Road, G20 7BE, Glasgow, United Kingdom
- 03450 940 940
- customercare@greenbelt.co.uk
- www.greenbelt.co.uk
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and friendly staff who dealt with query immediatly
Person I spoke to in billing dept was extremely helpful and helped sort my request immediately
February 12, 2026
Reply from Greenbelt Group Ltd
Hi Tony,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Very prompt and professional response
February 12, 2026
Reply from Greenbelt Group Ltd
Hi Claire,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Went very smoothly as my conveyor had…
Went very smoothly as my conveyor had been in touch with them. The operator who answered my call was very pleasant and efficient.
February 3, 2026
Reply from Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Difficult to get responses to queries
I find difficult to get responses from them using the contact options they offer in their portal. I will probably get a response here quicker than using the formal channels.
I requested more info on the significant annual charge increase this year, and I am still waiting for any sort of reply, nothing after a week. It is not the first time I am ignored, and year after year the annual charge increases.
Not sure what is the annual increase that can be applied to the bill without contacting the owners, but we definitely are not happy on how this has been managed over these years of constantly increasing bills with very little capacity to react from our side.
Re maintenance works, I only contacted them a couple of times about some gardening elements that required some attention, and the first respond was wrong (they sent me a map from a different state) and the second time they didn't try to help.
I am not happy I must say. I say the person from Greenbelt replying in Trustpilot is very nice, hopefully the admin fee we pay in our bills go to this person.
January 16, 2026
Unprompted review
Reply from Greenbelt Group Ltd
Hi Roberto,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
Similar to many industries, our billing is also affected by inflation and the current cost of living. If you review your bill you will also be able to see where items have increased as the overall cost is listed as well as the cost to you as an individual. There is the addition of non routine charges which are not factored into the routine maintenance, these works can cause your bill to increase.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
19/01/26
19/01/26
Gardeners arrived in force everyone knew their own job and what to do.Shrubs had not been attended to for many years and the difference is unbelievable.
Cove Bay is now a place to be proud of,all cuttings removed and areas brushed clean,well done to all concerned.
J.A.Dale
January 20, 2026
Reply from Greenbelt Group Ltd
Hi James,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Called Amy to discuss about dog fouling…
Called Amy to discuss about dog fouling in the area , at gartloch village within the week letters were sent out to everyone
Thanks again for listening
Working in harmony is better that not
Jacqueline
January 20, 2026
Reply from Greenbelt Group Ltd
Hi Jacqueline,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Issue sorted promptly
I am very thankful for the quick response I received from customer care regarding a billing issue we occurred. They were extremely helpful and everything has been resolved.
January 12, 2026
Reply from Greenbelt Group Ltd
Hi Kristina,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
We the Parish Council have been working…
We the Parish Council have been working with and supporting Greenbelt over a heritage crime (theft of large coping stones off their wall) in our area.
Greenbelt have been very forthcoming in their gratitude and appreciation. So much so they have donated £500 to Rufford and Holmeswood Parish Council, for which we are very grateful and appreciative as this will help to fund other projects for our community.
Many thanks and best regards
Lawson Pryke
Cllr and Vice Chair: Rufford and Holmeswood Parish Council
December 23, 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hi Cllr Lawson Pryke,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
I spoke to Pauline who was courteous
I spoke to Pauline who was courteous, cheerful and made me feel valued. We sorted my query out much quicker and effectively than I expected
Thankyou
January 6, 2026
Reply from Greenbelt Group Ltd
Hi Tom,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Very helpful
Very helpful, polite and professional advisor. Resolved my issue quickly.
January 5, 2026
Reply from Greenbelt Group Ltd
Hi Donna,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Following up my September enquiry V2
A month ago I received an email 21st November from Greenbelt's "Customer Care" stating reports I requested in September on behalf of our Residents' Association will be sent across "in due course". I have still not received them. What exactly do we pay an annual £65 per property per you admin fee to you for because it certainly isn't "customer care"? This is a continuation of the same appalling interaction with Greenbelt dating back to 2018 when we entered into a prolonged dispute with you regarding your significant annual charge increase that year. Since then there have been a catalogue of issues including 7-day harassment letters not specified in our Deeds, 14% annual fee increases and other concerning issues. I would be grateful if you could send the information first requested 3 months ago, as promised in your email 21st November.
I note your failure to adhere to your Customer Care Charter:
Our Commitment to You
We will:
• Respond to your enquiries as fully and quickly as possible
• Provide you with a full response no later than 20 working days
• Let you know if we require additional time to fully respond
December 23, 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
We have sent you correspondence with the requested information.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Completion of outstanding work.
I have recently spoken with David Condon about outstanding work opposite my property. I found him to be helpful and he has done everything he promised and kept me informed of progress. A credit to the company.
December 22, 2025
Reply from Greenbelt Group Ltd
Hi Martin,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Helpful and supportive with billing issue
Vicky was really helpful and support with a billing error.
She put me at ease and told me not to worry and resolved the matter for me instantly whilst on the phone.
She set up a direct debit to prevent further future issues.
When I checked my account she had already processed the error and added the statement schedule for the new DD.
She was brilliant.
If I’ve ever had an issue with Greenbelt, they’ve always been very supportive and helpful.
December 18, 2025
Reply from Greenbelt Group Ltd
Hi Gemma,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Reply from Greenbelt Group Ltd
Hi Linda,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Prompt, courteouse and response to my problem of overhanging tree branches. Issue was dealt with and resolved within ten days.
prompt response to my q
November 28, 2025
Reply from Greenbelt Group Ltd
Hi Helen,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
A very positive experience.
No delay in call answering and the adviser was super friendly, very helpful and extremely efficient.
Dealt with my query very quickly and followed up with an e-mails within a couple.of minutes.
It was Vicky Nasmyth
A very positive experience 👍😊
December 4, 2025
Reply from Greenbelt Group Ltd
Hi Paul,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Daylight Robbery
No work has taken place for anything to go wrong! I have been reading reviews on trustpilot to find one which Greenbelt visit every 2 weeks.....I was complaining about supposed work done in our area and receiving a further bill as cutting a tree back doesn't count as maintenance. Then was told the area behind my house is maintained once annually?! I haven't seen anyone out at the area behind my property in easily 2yrs. Also all the vegetation does not prove they have been there either. My husband built me a summer house a few years ago then tree branches grew that much they were starting to lean on the roof. I called Greenbelt to get them out to sort the issue they told me I shouldn't have built it there? Why is it a problem to them where I build things on my property! Fast forward a couple of months I managed to catch the guy who was sent to maintain that area and asked him why he hasn't touched that part of their land. He told me he doesn't have ladders so couldn't do it. I was like I have ladders and he didn't have any choice but to do it. That's the last I have seen them. I am sick of contacting them to get nowhere and they still expect the money. Today on the phone I asked them to prove that they have been out within the last 2 years like before and after pics maybe? A report of the inspection after the works. Also read inspection reports cost more money on top of what we are paying if this is the case we are being robbed of 2 lots of money for nothing. When you call them you get nowhere and go round in circles.
December 3, 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hi Terri,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
Tree works are not part of routine maintenance, they are charged as an additional and the work is carried out in the matters of health and safety or if recommended via the annual tree audit conducted by a qualified arborist, the trees are also monthly inspected by the regional operations manager.
We have requested if you can take photos of the tree in question and send them into our customer care team to allow them to look into this for you.
Greenbelt operates a policy of only working on trees for the following reasons: The tree is dead, diseased or dying, It is posing a direct risk (too close to or touching your home) or for reasons of tree and woodland health (preserving the trees/woodlands).
This ensures that we fulfil our aim of protecting trees, as well as ensuring when we are applying additional costs to our customers, they can be sure the charges are justified and necessary.
If you have any further queries or concerns please do not hesitate to contact our customer care team via email at customercare@greenbelt.co.uk or by phone on 0800 028 1749.
Kind Regards,
Amy
Responded quickly to a report of anti…
Responded quickly to a report of anti social behaviour and damage to park equipment.
November 25, 2025
Reply from Greenbelt Group Ltd
Hi Pamela,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt has been extremely supportive…
Greenbelt has been extremely supportive of our estate, recently donating £400 to help us purchase a new bench for our community area. This generous contribution will make a real difference, creating a more welcoming space and helping more residents move comfortably around the estate. We’re grateful for their commitment to improving our shared environment and for the positive partnership they continue to offer
October 10, 2025
Unprompted review
Reply from Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Absolute a scam of a company
This company has increased the bill every year while absolute doing nothing, the breakdown of the bill includes suspicious items. My area looks like an abandon area. Absolutely terrible, the bad news is that their name in the contract for ten year and the county council doesn't care about our feedback at all.
November 1, 2025
Unprompted review
Reply from Greenbelt Group Ltd
Dear Truc,
Thank you for leaving a review, We are sorry to hear you are not satisfied
I can see you previously contacted us over two years ago in relation to the maintenance and management of your site. Our customer care team provided a full breakdown and explained in full detail how the annual management charge is calculated for your development.
We ask should you have any outstanding concerns related to any maintenance , please contact our customer care team directly via email at customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
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