Greener Books Reviews 

205
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, most reviewers were let down by their experience overall. Customers frequently experienced major frustration dealing with missing orders and invalid tracking numbers that provided no real postal updates. Many people also explicitly mentioned receiving zero response to their emails regarding delayed shipments and requests for refunds. Reviewers often reported that the books finally delivered were in poor condition, damaged, or entirely different from what was expected. Some reviewers were happy with books arriving on time and remaining in good overall condition. A few customers also noted that their purchases were delivered quickly and without encountering any noticeable packaging problems.

What people talk about most

Order

People report profound dissatisfaction and negative experiences with order fulfillment. Reviewers frequently... See more

Product

Reviewers mention negative feedback about product quality and conditions, noting that items arrive damaged,... See more

Delivery service

Reviewers highlight negative aspects of delivery service, consistently reporting issues with items failing to... See more

Refund

Clients share negative opinions on refund processes, consistently reporting severe delays and ignored... See more

Response time

Users describe negative interactions with response time regarding missing orders and unreturned messages.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Paid £4.99 for a very slim softback children's reading book 'Days Out With Frog and Toad'. Described as 'Very Good ' condition. Of 64 pages 32 had bright pink or yellow highlighter through many sente... See more

Rated 2 out of 5 stars

Book cover dirty and scuffed. Writing on several pages. Really poor. Would not have paid £4.86 if I had known. Will definitely not buy from them again.

Rated 1 out of 5 stars

Book never arrived. Tracking number not recognised by Royal Mail. No response to five emails. No response to request for refund. No help from Abe Books and it wouldn't accept any downloaded info... See more

Rated 1 out of 5 stars

Another dire experience with Greener Books. They giving me a Royal Mail tracking number and Royal Mail doesn't even recognise it. Not the first time this has happened either. Like all of Ihezi's compa... See more


Company details

  1. Book Store

Written by the company

With over 590,000 reviews on Amazon, Greener Books is home to thousands of preloved books - an enterprise with a passion for books and supporting the environment!


Contact info

1.5

Bad

TrustScore 1.5 out of 5

205 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.5

All reviews

(205)

45 reviews in the last 12 months

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Rated 1 out of 5 stars

Book didn't arrive

Book didn't arrive. Greener books blamed Royal Mail for non-delivery. Not convinced as RM is really reliable and from previous reviews on here, it looks as if at least half of orders from Greener Books aren't delivered. I think I know where the fault lies.

February 26, 2021
Unprompted review
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Rated 3 out of 5 stars

Book arrived promptly.

Book arrived promptly.
I ordered this book to recapture a small part of my childhood and was excited to see I would be buying a 1968 edition of the book, in the full knowledge that my childhood book would have actually been an earlier version.
I was gutted to see that the book was a 1990 reprint and I would never have ordered this book as the cover artwork reflects a much more modern age.
VERY DISAPPOINTED!

February 26, 2021
Unprompted review
Rated 2 out of 5 stars

I ordered and received a book from…

I ordered and received a book from Greener Books through Amazon. A lift the flap book when it arrived it was grubby (used but good condition the description for the book) the back whole flap was missing. Not at all happy. I’ll not buy from here again.

February 21, 2021
Unprompted review
Rated 5 out of 5 stars

Good service

When a book I ordered failed to arrive, they gave me back my money. They were efficient, friendly and very good. I thought this was excellent since the book had been lost by Royal Mail and not them. The other book came promptly and was well packaged and better than its original Amazon description. I would order from them again.

February 3, 2021
Unprompted review
Rated 2 out of 5 stars

Lost in the post twice.

The book i ordered never arrived so they said they would send another which also never arrived it seems this is a problem other people have had they blamed it on the post but i cannot believe that both times the book went missing.

January 28, 2021
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Rated 1 out of 5 stars

All the negative reviews are true

All the negative reviews are true! I ordered and was expecting my package the day before Christmas to give to my young niece, needless to say, I didn't receive it. I have waited a week and I still have no idea where my package is, I've tried to reach out to them to get another copy but I've heard nothing from them.

January 2, 2021
Unprompted review
Rated 3 out of 5 stars

Packaging inadequate

I bought a large and heavy DIY book (via Amazon) which arrived incredibly quickly. The book is excellent and comprehensive and I need it for a Christmas present. However, the packaging was flimsy (just a wrapper) and the edges of the book were very bashed up and made it look second hand I suggest more padding for heavier books in future!

December 19, 2020
Unprompted review
Rated 5 out of 5 stars

Extremely impressed - excellent service

Just received a pre-owned book from this great company. It arrived promptly and was in better condition than I expected. Considering it was a large and heavy book - and was very reasonably priced - I really don’t know how they can supply them post free. Extremely impressed, and will definitely use again.

December 16, 2020
Unprompted review
Rated 1 out of 5 stars

What an appalling company this is

What an appalling company this is. I ordered a book through Amazon but when it arrived it was filthy, dirty and damaged. I returned it to Greener Books from whence it came asking for a clean copy. Eventually they sent me another, but instead of sending a new, clean copy, they sent the one I had returned. Very poor show Greener Books. I won’t ever be buying from you in the future.

December 9, 2020
Unprompted review
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Rated 5 out of 5 stars

Good service, wonderful value.

Bought a Martin O'Brien book from them through Amazon - brilliant, the condition was supposed to good but a brand new book arrived. Cheapest price too, would definitely buy from them again.

December 8, 2020
Unprompted review
Rated 3 out of 5 stars

Book Arrived, eventually.

Purchased a book 8th October - it never arrived. Emailed them and was told COVID & Royal Mail was the problem, they said they will send another, it also never arrived (after 10 days), emailed them again got exactly the same email response as the first time......terrible experience, will not order from them again. I got stuff from China that I ordered AFTER the second book was supposedly dispatched, already!
Update: my book finally arrived this morning! So all in all not a brilliant experience but they delivered in the end.....if you've ordered from them - be patient!

November 3, 2020
Unprompted review
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Rated 5 out of 5 stars

The book was described as being in…

The book was described as being in "good" condition but it was actually much better than this. I would descibe it as "like new" or "pristine". So kudos to the seller particularly as it was the cheapest on the market.
I would always prefer a padded envelope but in most cases such as this the condition is not affected and I realise it keeps the price down.

September 7, 2020
Unprompted review
Rated 5 out of 5 stars

My book got lost but Greener Books gave…

My book got lost but Greener Books gave me a refund promptly.My book did turn up eventually and I asked Greener Books to re-charge my credit card. I have found their service to be very good, their books in condition good or better.Unlike other book sellers they have not hiked the cost of postage and packaging so purchasing from Greener Books is great. Thank you.

July 26, 2020
Unprompted review
Rated 5 out of 5 stars

Satisfied customer!

I ordered a text book from Greenerbooks last week. I live in Ireland and the book arrived very quickly, even though covid is slowing everything down. The book was in very good condition. Great price, good quality and fast delivery. Thank you Greenerbooks!

May 15, 2020
Unprompted review
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Rated 5 out of 5 stars

Highly recommended

Ordered 4 school books for my son. I was amazed to see how quickly they arrived during this difficult lockdown period and in perfect condition.
Highly recommended.

May 6, 2020
Unprompted review
Rated 5 out of 5 stars

What a service

What a service! My book arrived we’ll before the due date. Was, as far as I could tell, new and unread.
And what a price including post etc
Many thanks
SteveG

May 6, 2020
Unprompted review

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