Green Flag Breakdown Cover Reviews 

60,788
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and value for money, often finding pricing competitive and cheaper than other providers. Staff are consistently praised for being helpful, friendly, and professional, especially during stressful situations. Many people appreciate the clear, easy-to-use online process and website for obtaining quotes and cover. However, some customers noted significant price increases upon renewal or vehicle changes. A few also felt recovery services sometimes had limitations, such as delays in getting cars back or not recovering from certain road types.

What people talk about most

Service

Reviewers mention positive feedback about service, often highlighting professionalism, efficiency, and good... See more

User experience

People report positive experiences with user experience, highlighting the ease and speed of various... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Price

Consumers find price to be positive, with many reviewers reporting that the cost is significantly lower than... See more

Website

Customers consistently note positive experiences with website, finding the online process straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hassle free speedy recovery, all you can ask for when stranded, thank you. The lady on the phone was lovely when reporting the breakdown. Steve from the recovery company was also lovely, such a nice g... See more

Company replied

Rated 5 out of 5 stars

A very clear on line process to evaluate what you will get as your breakdown cover. Much cheaper than my previous deals with 2 very well known providers whose charges go up year after year even thou... See more

Company replied

Rated 5 out of 5 stars

It was the easiest decision I’ve ever made. From start to finish and I can truthfully say it was the easiest site to follow, and when you receive the quote, well it’s unbelievable. I hadn’t any idea a... See more

Company replied

Rated 5 out of 5 stars

Green flag were clear what they needed us to do when we broke down beside a very busy dual carriageway at junction 27 M5. A breakdown recovery lorry was with us in 45 minutes and Dave Hurford (TLC gar... See more

Company replied


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Car Repair and Maintenance
  4. Towing Service
  5. Vehicle Inspection

About Green Flag Breakdown Cover

Written by the company

Green Flag won’t leave you stranded at the roadside. We have over 3,000 technicians ready to help 24/7. Depending on the cover level you
choose, here are some of the things
you can get with our breakdown
cover:

  • 24/7 roadside assistance
  • Cover at home
  • National recovery
  • Onward travel
  • Unlimited callouts

    You may be charged if you call us
    out for a repeat problem within
    28 days.

Go to our website for more
information about Green Flag
breakdown cover.

Get breakdown cover

Green Flag is underwritten
by U K Insurance Limited


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

61K reviews

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4.7

All reviews

(60,788)

19,194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was all straight forward and kept…

It was all straight forward and kept informed. It did take just over 2 hours to collect the car was the only downside. A little quicker would have been nice 👍

July 22, 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're glad to hear that the process was straightforward and that you were kept informed. We appreciate your feedback regarding the two hours collection time. Angelina

Rated 5 out of 5 stars

Excellent service

Excellent service, I was alone and scared, they were quick to respond and very helpful 👍👍👍

July 22, 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're happy our team was able to respond quickly and provide helpful assistance when you needed it most. Thank you for sharing your positive experience, Gillian! Angelina

Rated 5 out of 5 stars

Great experience we were kept informed…

Great experience we were kept informed prompt service and the technician was very helpful

July 22, 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're so pleased to hear you had a great experience and were kept informed. It's wonderful that our service was prompt and our technician was very helpful. Thank you for your positive feedback, Richard. Angelina

Rated 5 out of 5 stars

I was not left hanging around waiting…

I was not left hanging around waiting as I am an older lady & I was on my own .

July 22, 2026
Unprompted review
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Reply from Green Flag Breakdown Cover

We're glad to hear we could provide a comfortable and efficient experience for you. Thank you for your kind words, Margaret! Angelina

Rated 4 out of 5 stars

Easy to navigate website online

Easy to navigate website online
Great competitive price for full cover
Was disappointing that as an existing customer I did not get the same rate as an new customer

July 20, 2026
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Reply from Green Flag Breakdown Cover

Hi Alison, thank you for your feedback. We're pleased to hear you found our website easy to navigate and our prices competitive. We understand your disappointment regarding the pricing for existing customers and appreciate you bringing this to our attention. Angelina

Rated 1 out of 5 stars

The time I waited and tried calling it…

The time I waited and tried calling it was a nightmare 08.20 hrs called them kept getting pushed back no toilet stuck with no toilets just finished at 12 hrs shift for a the emergency service they turned up at 16. 30 hrs

July 22, 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

Hi David, thank you for taking the time to share your breakdown experience with us.

I'm really sorry to hear you had to wait longer than expected. We always aim to reach our customers as quickly as possible, but there can occasionally be delays due to unforeseen circumstances such as heavy traffic, weather conditions, or vehicle availability.

If you'd like us to look into what happened, please send us a message using the link below, and we'll be happy to investigate this further for you. Angelina

m.me/greenflaguk

Rated 5 out of 5 stars

Amazing service!

First time calling out Green Flag and the service they provided was amazing! The technician arrived within the hour and I was kept updated every step of the way. The initial phone call was so quick and easy. I got through to an advisor straight away and he was super helpful. Could not have asked for a better service and my partner is already switching over to Green Flag as a result. I would definitely recommend Green Flag based on my experience 😁

July 22, 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

Hi Erika, we're so pleased to hear about your amazing first experience with our service! It's great that our technician arrived quickly and kept you updated, and that your initial call was so easy. We appreciate your recommendation! Angelina

Rated 5 out of 5 stars

Good service

July 22, 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

Thank you for your five-star rating, Jonthan. We're pleased to hear you found our service great. Angelina

Rated 5 out of 5 stars

Simple process and literally half the…

Simple process and literally half the price of AA for the same cover. After 41 years of AA membership I’ve switched to Green Flag.

July 23, 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're so glad you found our process simple and our cover offered great value. Thank you for choosing us. Angelina

Rated 5 out of 5 stars

I would highly recommend Green Flag

I would highly recommend Green Flag. This was the best customer service including the whole process of reporting my breakdown to receiving assistance I have received in a long time. In an age where customer service seems to of gone out the window I was pleasantly surprised at the speed and efficiency of the whole process. The technician was very knowledgeable and extremely helpful and what was a stressful situation it was resolved quickly and efficiently

July 22, 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're pleased to hear that we could provide such excellent customer service during a stressful time. It's wonderful that our team's speed and efficiency made a positive difference for you. Thanks for your glowing review, Tom. Aston

Rated 5 out of 5 stars

Excellent price

Very easy to obtain the cover I required at a very good price a saving of over £100 from a a well known motoring association would definitely recommend

July 22, 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We like to make things easy, and it's fantastic to hear you made a saving too. Thanks for your review, Gordon. Aston

Rated 5 out of 5 stars

Very good and a good price

Very good and a good price

July 23, 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

That's what we like to hear, John. Thanks for your five star review. Aston

Rated 5 out of 5 stars

Green flag were clear what they needed…

Green flag were clear what they needed us to do when we broke down beside a very busy dual carriageway at junction 27 M5. A breakdown recovery lorry was with us in 45 minutes and Dave Hurford (TLC garage) brought us home to Evesham. Very cheerful, helpful and pleasant chap. Thanks to all concerned.

July 23, 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're pleased to hear we were clear about what was needed when you broke down. It's great that the recovery team arrived quickly and that our colleague was cheerful, helpful, and pleasant. Thank you for your kind words, Guy. Aston

Rated 3 out of 5 stars

I didn't know when choosing green flag…

I didn't know when choosing green flag that they dont have vans to attend breakdowns near york just recovery vehicles im totally stuck now cos my car won't start so I cant get it to a garage

July 23, 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're sorry to see we've left you feeling this way, Susan. We use a network of smart garages as well as our own patrol services to reach you more quickly. In instances where we believe the vehicle isn't repairable, we will send a recovery truck in the first instance. We're just a call away if you need us. Aston

Rated 5 out of 5 stars

Have only had to call them out once in…

Have only had to call them out once in a few years, but they were excellent then, kept me informed with drivers name and reg number of breakdown vehicle. Just renewed with additional coverage

July 17, 2026
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Reply from Green Flag Breakdown Cover

We're glad to hear that we were excellent when you needed us and kept you informed throughout. Thanks the review, Angela. Aston

Rated 5 out of 5 stars

It so easy to do it yourself online and…

It so easy to do it yourself online and obviously it’s much cheaper. When you receive by post your renewal letter it’s twice the amount WHY especially when you have been with them for years

July 20, 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We value your feedback and we're happy to hear it was easy joining. Aston

Rated 5 out of 5 stars

Greenflag are a good company I had…

Greenflag are a good company I had problems joining them but that was my probs not theirs I've kn always get goown them in the past and theyod reviews

July 23, 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

We're just a call away if you need us, Anthony. Thanks for your five star review. Aston

Rated 5 out of 5 stars

I have been with the RAC for over 30…

I have been with the RAC for over 30 years, They failed to meet the service level agreements and have constantly put up their annual fees. I feel a change is warranted, I hope that I receive better service and customer care than I received from the previous breakdown service.

July 23, 2026
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

It's fantastic to hear you've joined us Kerry. Welcome to the team. Aston

Rated 1 out of 5 stars

Green Flag massively increased the annual charge…

Green Flag increased the annual charge from £86.20 to £138.20 because I changed the vehicle (actually a more reliable vehicle) so I politely told them to stuff it.

July 23, 2026
Unprompted review
Green Flag Breakdown Cover logo

Reply from Green Flag Breakdown Cover

I'm really sorry to see we haven't been competitive this time around, Alice. I hope you'll consider us again in the future. We appreciate your feedback. Aston

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