Green Motion Greece Reviews 

Fleeced by Green Motion in Corfu on the spot for 490 euros for “imaginary scratches”… My family were both victims of and witnesses to an appalling scene in the Corfu airport branch of Green Motion car rentals last night (September 10 2026) at 6pm. Simultaneously, three couples who were returning their cars were all being subjected to this rogue rental outlet’s “scratches” scam. Two customers were in tears in that office as the Green Motion staff ruthlessly went about applying their on-the-spot penalties which amounted to hundreds of pounds of fresh income for them. In our case, despite having done no damage at all to our car – and we knew it - they applied their time-honoured “scratches claim” on us and charged me 490 euros/£420 which they docked from my credit card on the spot. In the case of the two other families, all of us were under pressure to catch evening flights home, and felt incredibly harassed and under duress. Then I take a look at Trustpilot and other internet checkpoints and read, to my horror, that this branch of Green Motion has an appalling record in this regard…. their “scratches” scam.
To be clear, our car had a pre-existing two-inch scratch, which Green Motion claimed was new, and it took the office guy 60 seconds to produce a form telling me the cost to repair it would be 490 euros (£420).
In the name of decency, Green Motion, please put a stop to this racket. I am going to pursue this with other victims of this outlet. This cruel and unjust practise cannot be allowed to continue.

I rented an Opel Mokka in Corfu for only 24 hours and drove approximately 17 miles. At pickup around 8 PM it was getting dark, so I tried to photograph the entire vehicle. The employee reassured me that the car was almost new and had no problems. At return I was accused of causing several extremely small scratches on the lower front bumper and a scratch at the rear, which I do not believe I caused. I stated this in writing on their accident declaration. I was then required to pay €799.52 while I was on my way to catch a flight. Their paperwork includes €595.52 in estimated repair costs plus €50 claim costs and €154 vehicle immobilisation costs. I am formally disputing the charge and have requested the pre-rental photos, detailed repair evidence and proof supporting the additional fees. My advice to future customers is to take very close-up, well-lit photos and video of every bumper edge, wheel and lower plastic panel before leaving, regardless of how new the car appears.

UPDATE - response to Green Motion's reply 16.09.2026:
Thank you for the response, but unfortunately it gives readers a misleading impression that my case has not yet been reviewed by Green Motion Customer Services.
I already contacted Green Motion Customer Services and you have already reviewed and rejected my complaint.
In your written response, Green Motion stated that you had “checked the previous records for this vehicle” and concluded that the damage had not previously been recorded. I therefore asked you to provide those records and the original timestamped pre-rental photographs showing the exact areas in question.
I also requested the repair documentation and evidence supporting the €154 immobilisation/loss-of-use charge included in the total €799.52 I was charged.
Those are not unreasonable requests. If Green Motion says previous records were checked in order to establish that the damage was new, I believe I should be allowed to see the evidence on which that conclusion was based.
Instead of addressing those specific points here, your public response asks me to contact Customer Services using your contact form - the same Customer Services process I have already gone through.
For clarity to anyone reading this review: I rented the vehicle for approximately 24 hours, I dispute causing the small scratches, I stated at the time of return that I was not aware of causing them, and I was charged €799.52. I subsequently disputed the charge formally and requested the supporting evidence.
I remain entirely willing to resolve this directly with Green Motion. Rather than asking me to start the complaint process again, please provide the records and documentation I have already requested and explain how they substantiate both my liability and the amount charged.

THE WORST EVER! DO NOT BOOK! RUDE people, we took the car late at midnight with limited lighting for review and they wanted to give us the car without checking saying it was brand new. No document was given they asked us to take a photo of their document. At the next morning we checked it and we didnt find anything!! A guarantee of euro 992 was asked which was charged! At the return of the car you should see how they were checking the car, even below the car they checked it. They found a minor scratch on the right door mirror for which we were not informed about! (while other companies allow very small scratches) they charged us for 362 euro!!!! We also had booked to return the car early at 04:00 and because of flight changes we asled to go earlier at 03:00. The lady on the phone said the office is closed and we cant come, the program was already done and you either come at 04:00 as it was initially booked or 01:00 without accepting or wanting to help and she was very rude! I had to return the car in the day before and before 21;00 which is the time the office closed.NEVER AGAIN WITH THEM
Take into consideration that when i returned the car most of the people there were unsatisfied and were arguing with them!!

If I could give this car rental company a 0 stars I would. Even a negative 0 star. Horrible experience. Car was damaged upon receiving it, thank god I took a video of all the damages as when we returned the car they tried to blame cracks and bumps and scratches on me. They also took 1700$ deposit from me and when they found one little paint transfer , they kept 1000$ euros for that trash car . They will probably buy a whole new car with my money. Never again

The car I booked online wasn't even close to the car I received, tried complaining to staff but they weren't intrested in helping me, basically said I don't have to rent the vehicle. Also many things were wrong with the vehicle and I was surprised it made it back, tried complaining about that too but was told to send my compalints to an email address that never responded to me, my advice is stick to the bigger car rentals even if you have to pay more money...

I rented a car from Green Motion at Corfu Airport and had a mixed experience.

The staff were friendly and didn’t pressure us into buying extra insurance, which I appreciated. Additionally, unlike many other reviewers, we did not have any issues returning the car relating to damage. Nevertheless, we did take photos of the car when we picked it up and dropped it off as a precaution.

However, there were several issues. Firstly, the car wasn’t ready when we arrived, and we had to wait over 30 minutes for it to be cleaned. The shuttle bus to and from the airport had no air conditioning and was uncomfortably hot. The car we received clearly wasn’t suitable for the weight of five people with our luggage and the engine struggled on Corfu’s hilly roads. The usb ports were faulty and I was unable to connect my phone to the in-built display so couldn't use Android-Auto for navigation (the car did not have it's own navigation system). On top of that, the windscreen washer fluid was empty!

While the service was decent, these issues made the experience less than ideal. With better organization and car maintenance, it could be much better.

Shame there is a no star. Rude and unhelpful staff made the whole experience unpleasant. I’d emailed them
beforehand with a question and they didn’t even bother replying. Massive red flag.
Totally weird behaviour at pick up from the old guy in the office. The woman who dealt with us was so unfriendly it was astonishing. My children got told to get off their phones when quietly sitting down and minding their own business in silence!!! My husband was told to leave the building whilst actually trying to deal with the pick up! Honestly couldn’t make it up. It was odd and made us all feel
uncomfortable.
Car itself had zero power and could barely make it up a hill.
Go elsewhere good people!

BEWARE DONT BOOK HERE. THEY WILL CHARGE YOU PERSONALLY OR YOUR INSURANCE COMPANY FOR “SCRATCHES”. i EVEN TOOK PHOTOS BUT THEIR PHOTOS WERE CLOSE UPS. LAUGHABLE WHEN A CAR HAS NO DAMAGE AND NORMAL WEAR. ITS A SCAM RING OPERATION.

We booked through Zest for a green motion rental car from Preveza airport and took out comprehensive cover with Zest thank goodness. As other reviewers have said AVOID at all costs. We were very careful and had no accidents. Despite this green motion forced us to sign a form stating that we caused damage to the car that's was 100% there before. The man who checked our car before we took it didn't even look under the car! This is covered by our insurance so no bad effects for us (so why would we lie) but if you don't have this cover you will be charged. If you decide to use them take photos of everything including under the car at all angles as they will try to charge you. When I looked under the 4 cars next to the one we rented they all had the same damage!!! So they aren't using the money to fix any cars...They charged us £561 which we can claim back but it's horrendous we have to do this! wish I read the other reviews before booking...it's definitely worth paying a bit more to rent from a company with a better reputation. To make it even worse the man we dealt with checked another car before rental while we were there and he didn't look under the car after telling me that's the first thing they check! AVOID!!

Update:
Green motion have responded to this but since I have added this review I see many others have the same complaint. How do they explain the 1.4 review (57% 1 star!) and multiple complaints. Every review from the past few weeks has said the same thing. Total scam. We will get our money back so there is no benefit to me lying. Awaiting proof from green motion that the money we paid has actually been used to repair the car we rented. I doubt it as many other cars on the lot had similar damage. Total scam.

Jet2 kindly gave us a hire car from these cowboys.
A crappy, scratched and marked Skoda.
Customer service on collection: zero.
Upon return, they tried to claim that I had scratched the most scratched-up car I have ever hired.
I argued, and they backed down because they are simply trying to claim against your insurance or charge you directly.
If you can avoid them and walk instead, DO NOT hire from these people.

When you rent a Qashqai for a week and end up with an Opel Mokka that won't fit your luggage, it’s disgraceful and amounts to false advertising... It’s easy to be the cheapest option if you provide a vehicle from a supposedly "equivalent" category that is actually worth half the price and belongs to a completely different segment!

Avoid this company, it's an organized scam.

Absolutely awful experience. We booked an SUV, but they gave us a huge van instead, which was completely unsuitable for us and far less comfortable than the car we had actually booked. We specifically did not want a van.

The worst part is that they charged €700 for alleged scratches that simply did not exist. Since our insurance was through Booking.com rather than directly with them, they seem to take advantage of this and make you deal with Booking afterwards to try to get your money back.

What makes the situation even worse is the way they handle it: they know you have a flight to catch, so they put you under pressure and leave you with no real time to argue or properly contest their claims.

The staff were rude, unprofessional and completely unfriendly. Being charged €700 for damage that was not there, on a vehicle we never even wanted in the first place, is unacceptable.

I strongly recommend avoiding this company. In my experience, their behavior was nothing short of a scam.

Awful. They gave us a van that was too big for us, and very uncomfortable compared to the SUV we booked. Also since we had the insurance through booking and not through them, they stated the car had damage that really doesn’t exist, so they keep more money from my card, and now the problem is mine to collect the money back from booking. Rude, unprofesional, not friendly staff was the cherry ok the cake.

You just need to avoid at all costs, they will find any possible reason to scam you and it will be totally made up!

Awful and an absolute scam. Avoid at all costs.

I booked a hire car through easyjet/car trawler for pick-up at GreenMotion in Preveza, Greece. Purchased full, excess cover at the time of booking through easyjet. Despite paying for the car hire on a credit card, they rejected the same credit card at the desk and told me to pay the deposit in cash!?! With no other option I had to do that otherwise my family was stranded. Part of this cash deposit was convieniently incorrectly listed as 'excess insurance' on my rental form (despite me having already bought that and it stating that on my rental agreement) and so when I returned the car they kept €310 Euros of my 'deposit'. An absolute scam. I complained at the desk to the two half-wits, but they knew I had to get my family on a flight shortly, and I quickly realised this wasn't the first time they had done this. Don't let this company steal your money. Go elsewhere.

Hi,
This is my experience with this company - they maid me pay for non existent scratches… they subtracted me almost 800€…
Absolutely non comprehensible that a company like this still operates normally and the authorities of Corfu don’t investigate them. Just take a look at the online reviews and you will find the same method used for several times.
One thing is sure, because of them I’ll not came back to Corfu.
After so many years traveling around the world, renting cars all over, it was the first time this situation ever occurred to me. Thats why I’m furious and I’ll do everything in my power to make them pay what they subtracted from me, and prevent that other people’s suffer of the same situation.
I love Greece, and the Greek people. So this is also for them… It’s because of this type of bad people and situations that the reputation of this lovely country is sometimes wrongly affected.
I’ll informe of this situation all the official authorities, in Corfu, mainland Greece, and European institutions.

UPDATE – 3 September 2026 – Following Green Motion’s response below

Green Motion has now replied to this review. Unfortunately, their response does not address the substance of my complaint.

This is not about being “frustrated” by a damage charge. I formally dispute that the alleged scratches were caused by me and therefore dispute the legitimacy of the almost €800 charged to me.

Green Motion states below that charges are only applied where “new damage is identified”. That is precisely what I challenge.

I therefore publicly invite Green Motion to provide the objective evidence supporting this charge: photographs of the vehicle immediately before and after my rental, with date/time metadata, the inspection report identifying the alleged new damage, and the documentation justifying the amount charged.

I have photographic evidence concerning the condition of the vehicle and have already disputed the charge through my bank. The matter is also being reported to the appropriate authorities.

Until Green Motion provides objective and verifiable evidence that this damage occurred during my rental, I maintain my complaint and my 1-star review.

A generic invitation to contact Customer Services does not resolve the issue. What is required is very simple: evidence that the alleged damage was caused during my rental.

UPDATE – 4 September 2026 – Following Green Motion’s response below
I already did it to your Customer Services team. On the 27th of August.
Until this moment with no answer from them. Absolute silence.
Please, don't make me lose my time adding more comments. I demand you to resolve this question asap. You have all my personal contacts. If you do it, I'll be the first to come to this forum and inform everyone of resolution of this unfortunate event. No it's time for action, not for more words with no substance.

UPDATE – 4 September 2026 - 14:32
Information Requested already send.

UPDATE – 11 September 2026 - 22:12
Exactly what I suspected… nothing… no contact until today. Shame on you!

When I returned the vehicle, Green Motion alleged that I had caused damage to the front bumper and the right-side sill. I categorically dispute this allegation. I was not involved in any accident, collision or other incident during the rental period, and I did not cause the damage concerned.

A substantial deposit of approximately €1,400 was being held. Green Motion made it clear that it would not release the remaining deposit unless I paid the alleged damage charge. Consequently, I paid €798.26 under protest and solely to secure the release of the balance of the deposit. This payment must not be interpreted as an admission of liability or acceptance that I caused the alleged damage.

​Online reviews across trustworthy consumer and travel platforms consistently highlight the exact same recurring pattern of unfair practices and unjustified charges experienced by numerous other customers with your company.

​Given these circumstances, we will pursue this matter to the fullest extent possible. If this unauthorized charge is not refunded immediately, we will escalate the issue through all available legal channels, including formal consumer protection bodies, European cross-border mediation services (such as the European Consumer Centre network), and European courts, alongside a formal credit card chargeback dispute.

​We formally demand the immediate and full refund of our money. We await your prompt confirmation that the funds have been returned.

​Sincerely,

​Marlene & Pedro Cunha

 

The meeting time at the airport was 6:00 PM. After three phone calls and insisting, they finally arrived at 6:30 PM.

A supposed scratch underneath the car, and they charged us €494 for it. Could this be some kind of common practice?!

It’s a shame I only saw the reviews after I had already rented the car… Could this be some kind of legitimate-looking scam?

Avoid at all cost, charged us €25 for our flight being 15 mins late to collect vehicle, then left us waiting 30 mins for the car to even be ready. The biggest joke was charging us €589 for the smallest mark on the plastic trim on the rear bumper low to the floor. We had hit nothing at all but our video did not cover this part clear enough. Had people with young children waiting ages to get cars that were not ready.

Disappointing and unfair experience

We rented a car from Green Motion Athens Airport for 14 days and were extremely disappointed by the lack of transparency and the excessive extra charges.

At pick-up, we were charged an additional €60 for insurance simply because we planned to take the car to an island. At the end of the rental, we were charged another €86 for cleaning, despite the car having only normal dust and some sand after a 14-day summer holiday. We were never clearly informed that professional cleaning was required.

The office is also several kilometres from the airport, and on arrival we waited almost 1.5 hours. Yet when returning the car at 2:30 pm instead of 12:00 pm, we were charged for an entire extra day.

Overall, we found the company poorly organised, not transparent and unfair with additional charges. €86 for normal cleaning is simply unacceptable.