Greenworks Reviews 1,454

Absolute worst customer service EVER! Bought a chainsaw and a pole saw. Was able to do the work with the pole saw. Chainsaw was unopened. Went online to return it and it says "within 30 days", nowhere does it say 30 days from purchase date or delivery day date. The saw was ordered on April 3rd, received on April 11th, tried to return on May 5th. After being told by the rep that I cannot return it because it's over 30 days, I then asked to speak to a supervisor who just told me the same thing over again. WORST CUSTOMER SERVICE EVER!!!!!! UNBELIEVABLE

Greenworks policies made it very difficult to resolve an issue with 3 yr product coverage I bought at checkout for $50. I found out Greenworks already has a 4 yr manufacturer warranty so I tried to cancel the XCover policy. Their website says to contact Greenworks for this but I spoke to 2 Greenworks agents so far who said I had to contact XCover. The last GW agent was able to escalate to a dept that is now processing a refund (thank you!). But why offer additional coverage when the manufacturer's is in place?? Feels like a trap.

I was trying to replace the vacuum pieces to my 40V blower/vac and had an incredibly frustrating time. The worst part was that I returned the items and, on a $46 purchase, got back about $20 after return shipping. To make matters just a bit more maddening, the online instructions told me to sent the three pieces back in separate boxes with separate return slips. They all came in one box, so that was bizarre. I had to call customer support and they clarified that I could use a single box. I Love their tools but I'll never buy from them directly again. Stay with Amazon.

Absolutely appalling customer service.

We have recent purchased a set of Greenworks gardening equipment. Unfortunately, I cannot comment on the quality of the product because we aren’t able to use them.

Upon arrival, the 40v charger had clear damage, scuff marks, on the unit. It’s clearly a returned/refurbed charger and after approximately 20 mins of charging the charger goes into fault mode with a flashing amber light.

It’s frustrating that the product doesn’t work, however, what is really starting to grate on me is the utterly appalling customer service.

There is no clear method of communication, they are coming back to us for more information with no platform, email, contact for us to reply to with the information they require.

The want video clips of the error (why on earth do they need a video of their own product flashing amber?!?!). But there is no method to send/upload a video.

Every time we try and respond and we have to start with the serial number (along with a picture) and invoice number, again and again to avoid dealing with the issue. They even have a 2 week advised response time!?!

They clearly have no consideration for their customers, they are cutting corners, re-packing faulty products and spinning a messy web to avoid any accountability for their awful products.

I was strongly advise looking at alternative companies who value their customer base

Brought my 22in 80 volt self propelled lawnmower through Costco online. It was pretty easy to put together. The batteries charged quickly and I was ready to mow as I mowed. I noticed the front right wheel wasn’t really touching the ground and seemed not to roll well. I finished mowing and went to clean the mower. I found that the wheel wasn’t either put on right or the axle was bent thank God for Costco. I was able to bring it back used and return it. I orders a second one and it came about five days later only to take it out of the box and find the exact same problem front right wheel hitting the mower deck brought that one back to Costco and will not be buying another one. Greenworks definitely has a manufacturing or shipping issue.

Terrible battery life. Found out the charger is junk after I bought 4 more batteries for my mower. They told me they never heard of a charger going bad. They would t let me send in the junk charger to prove it. Said buy a new one. Don't purchase one.

Decent tools for the money. I have three now and all performing well for the price point.

Cheap plastic far eastern, poor quality.
Ok if you are on a tight budget and have low expectations. I contacted customer services about an issue and its been three days and no reply yet, but apparently they are experiencing a high volume of emails ( wonder why)

Horrible customer service. I contacted GW about my battery powered vacuum and followed all of the instructions to email pictures and videos, but never received a response. I have now been on hold for an hour to try and speak to a customer service representative.

Don’t believe the reviews—this lawn mower is not worth it. The battery life is terrible. My yard is small, and I can’t even get halfway through before it dies. You’ll end up constantly recharging or spending hundreds on extra batteries. Save your money and just get a gas mower.

Bought a greenworks tiller. Unit and battery damaged. Company said nothing they could do
Awful customer service

Avoid. Poor customer service. I bought a grass trimmer that failed after just a couple of uses. It was replaced, but the replacement broke again. I’ve been trying to contact customer service for over a week with no response. I regret buying from Greenworks.

Needed a part for a dethather so i went to the website that offered the part i needed but was out of stock but referred to a conversion kit.
With no details as to when the stock would be replenished and no details on the conversion kit, I resorted to the chat line, well that was little to no help at all
Then searched the web for their customer service line, called, on hold forever, then was forced to leave a call back number. Within 15 minutes, I was talking to a real customer service person.
Well, that was an experience, spoke softly so i couldn't hear, was not knowledgeable AT All! Told me everything I found out on the website, she probably used the website as her reference tool, part was not available in Canada and was told to use google to find out where i could buy it from, no idea about when or ever the part would be restock. Then I pursued to get info on the conversion kit that comes up in the webpage when I search for my needed part, first she said the kit didnt exist on the website, after some pushback by me, alas she found it but told me it was not for my model, interesting why it comes it when I search for my part on the site???
Product is excellent BUT my customer service experience was TERRIBLE.
This may alter my future purchasing intensions

Worst Customer Service and online order management system. Placed an order online and it got processed. Been a week and followed up with them to check for the shipment and was told that the order was cancelled as product is sold out. This was ridiculous as the order went through, credit card was charged, no email sent for cancellation, no refund was processed. Customer service was pathetic and never acknowledged the problem and how to provide a solution to get another mower without losing the customer. There was a terrible long wait time and crappy response from the customer service agents and their supervisors. Wouldnt even think about this product any more.

I went to the greenworks website to order a replacement part for my trimmer. The website wouldn't recognize the model number and the AI assistant wouldnt reccomend a replacement part. I ordered the universal part and it did not fit. Contacting greenworks gave me nothing but frustration. I was told I could return the part but needed to pay more in shipping than the part was worth to return it. I asked how to identify the needed part, and they just told me they don't have it. Order from someone else. Message received. Never again will this company get my money.

Very disappointed with Greenworkers. I bought the GRV-1010 about 3 years ago and it suddenly stopped working and says “Charging” but won’t stay on the dock, and none of the buttons respond.
Customer support was no help. I followed all their instructions, but they just told me it’s out of warranty (only 1 year) and offered zero troubleshooting after that. They also couldn’t even find my order from their own website.
It seems the battery is only designed to last 2–3 years, which is frustrating given the short warranty. Poor support and disappointing product lifespan. Would not recommend.

Received a chainsaw that had no battery or charger (it was supposed to come with the saw) they wouldn't do an exchange. I had to return and buy a new saw. They wouldn't honor the original price. Horrible customer service

Spent maybe $2,000 on a complete 80 volt residential Lawn Care System. The batteries are are good but the lawn mower is made like crap. They use plastic gears with almost no grease so the gears especially the drive gears the one that turns your wheels literally eat itself up. I could understand the plastic gears but why do you put so little Grease on them. Greenworks is owned by the Chinese in Changzhou, China, founded by Yin Chen, Globe Tools Group, Cramer, Powerworks, they also make for Kobolt. I have the 25 inch 80 volt lawn self propelled lawn mower. There are many reviews with the same problem. Good luck finding parts for any green work tool aftermarket support is the worst. Save yourself the headache and save yourself some money reputable brand like Ego, more expensive up front but you will not have expensive repair costs in the future. Their drive system is much better and they use metal gears where it counts.

Tried to order a 14inch chain bar on Amazon from Greenworks but Greenworks blocked my address from receiving this at my address. Amazon has delivered here about 35 times in the past 7 months. No Greenworks forced me to buy and ship from them. After discovering I ordered the wrong size I looked at the return. Of the $42 dollars I spent including shipping charges I would receive 12 dollars. Shipping would be $9, so I en up with 3. If it had been through Amazon I would have $0 cost and a full refund which Greenworks is able to avoid. Oh it came by snail mail USPS. Took two weeks.

Aug. 5, 2024 purchased the Greenworks GPW3000 Pro Series Pressure Washer at Lowe's for $436.41. It worked well all summer 2024 & 2025. Winterized it both winters according to greenworks manual.
First time to use it this spring, April 2026, the pump started rattling and would loose pressure and then shut down completely. Troubled shoot water source and power source (same sources ive used for 2 seasons). Everything checked out. Called Greenworks on warranty on how to get it repaired. Spoke to two different women. They each wanted me to walk through a "5 minute tech check". When I asked them "who is going to walk me through the check", I was ignored at first. Finally, the first lady told me she was. I asked her if she was a technician to which she ignored. So I explained that I have rebuilt these tri-plex pumps and do not want to mess with this one or it will void my warranty. I explained I could hear the something in the pump rattling. She explained that she still had to do this check. I asked her to just tell me what she was going to have me do because I was not sitting at my pump and I can tell her if I had already performed those checks. She refused to tell me the steps she had to walk me through. So I explained what checks I had done. I told her I had already checked my water source; I checked for an air-lock by priming the pump according to the manual and checked the outlet voltage and amperage. She was adamant that she could not help me "unless you step through the tech check list with the machine with her on the phone". She explained that was their "policy". I told her no where in the warranty does it say that an unqualified person will step me through a tech check on the phone. She hung up on me and switched me to the Greenworks online feedback survey. I filled out their 5 questions. Called back and spoke to another assistant. I got the same results and same response. Same Greenworks survey. Two assistants hanging up on me because I refused to let them ignore me. They demanded that I wasn't listening to them and it was the other way around.
Warning: These assistants are NOT trained in technology. The simply follow a written skit. The second lady told me they do not repair their product, they replace them. I asked what do i need to do to my broken Greenworks pressure washer replaced. She stated again that i had to step through a tech check. I told her to let me talk to a technician then. She became argumentative when I was asking legitimate questions that she could not answer. She then accused me of not listening and being argumentative. Their assistants are trained to attempt to flip honest argument into accusing the customer of belligerent arguing. An argument is stating facts. That is what I did, and they have no script to legitimate factual argument.
Greenworks is a China built product.
I highly advise anyone who is looking for a good pressure washer to not fall for Greenworks price undercutting to just sell their product.
I will never purchase another Greenworks product. I said that about Ryobi years ago when I ran into this same thing with their products.
Good luck
Ken