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As the largest terrestrial transport network in Australia, only Greyhound truly explores every part of its vast beauty. Experience authentic Australia connected by authentic Australians. From our humble beginnings in Toowoomba, we now delight in travelling to over 180 stops around the nation with services in every mainland state and territory. Take in the rugged landscapes of city, coast and country as you relax in your reclining seat onboard our modern, air-conditioned, environmentally-friendly Greyhounds and let us do the driving. From selecting your seat online, enjoying the free onboard WiFi, to stepping off at your destination, you’ll feel the difference that almost a hundred years of experience makes. Track your journey in real time, keep your devices topped up with USB chargers, and redeem free travel with the Greyhound Rewards program. Plan the ultimate escape with our flexible travel passes, packages and experiences available right around the country. Feel welcomed, feel cared for, feel excited for what’s next. Throughout every Greyhound journey, feel the heart of Australia.
692B Curtin Ave E, 4008, Pinkenba, Australia
2.9
2 reviews
Hasn’t replied to negative reviews
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I had an issue with the booking, tried to call, got kicked out of the waiting line after 30 minutes, wrote messages 5 times, got kicked out there too, they say they are too busy to answer. I keep on trying, but that actually means, there is NO WAY to contact them. I tried every possibility. I will never use them again.
Firstly, I did not want to award any stars for this company. No rating is more appropriate.
My wife and I were booked on the Sydney-Melbourne service at 5.30 pm from Central Railway Station.
It is hard to know exactly where to start with this review, given the experience.
My wife visited the toilet and discovered there was no toilet paper. She had to wait for the scheduled stop at Barnawatha.
Only 1 stop for food or convenience on the Syd-Melb route is unsatisfactory. The facilities at the Canberra stop (to drop off and pick up passengers only on this occasion) were closed on arrival. A stop at Yass was clearly warranted.
There was no notification that our seats 6A/6B, had no overhead locker space and that the seats were troublesome to get into due to the placement of the overhead TV screen.
Someone had spilt water into the aisle and onto the seat immediately in front of 6A/6B, making the aisle slippery.
Bag handling - there was none. At Central, I had to crawl into the baggage space and place our two bags (my wife took a few pictures, which I intend to upload to a public website. It is certainly not a good look for a 71-year-old trying to put bags in the baggage compartment). Subsequently, the bags were moved from where they had been placed and were shoved roughly elsewhere. There was no baggage organisation whatsoever, except for a request that Canberra bags be placed on one side of the baggage compartment, and Melbourne bags on the other. In Melbourne, the process was reversed. I had to remove a number of other passengers' bags to get to our cases.
I cannot recommend Greyhound under any circumstances (they are more expensive than other bus lines with clearly inferior service).
Additional:
Some three days after this review was posted I was asked to provide further details to Greyhound so that they could respond. The fact that no response has been received says much about this company and their approach to customer service.
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