I will NEVER order from this business ever again. She always posting nice things but her business acumen is piss poor. She will literally assure you that items will ship within a certain time frame kn... See more
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I ordered on April 3rd and received a message that I will have my denim dress between April 10th -14th. I have not received it. Emails were sent back and forth saying that due to high productivity my... See more
I made a purchase in December and only received partial of my items. I have sent several emails and they responded back in January with a fake tracking number. Since, then I have not received any resp... See more
Great at responding. Still waiting for item ordered. The time its taking is unacceptable. At this point what’s the point as I didn’t get the dress for the event I needed it for. Based on reviews I don... See more
Company details
Written by the company
Gritty Soul, where fashion meets soul in the most captivating way. Our brand isn't just about clothing; it's about embodying the essence of timeless elegance and contemporary trends, curated especially for women who exude confidence and style, aged 35 and beyond. Founded and operated by a husband and wife team who were born and raised in New Orleans, but are thriving in Atlanta, GA, this team has over 30 years of experience. Our brand is deeply rooted in authenticity and creativity.
Contact info
U.S. Outlying Islands
- www.grittysoul.com
1.6
Bad
53 reviews
Hasn’t replied to negative reviews
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I had an excellent experience with…
I had an excellent experience with Gritty Soul. Quality clothing, fast ship, fast response when I had a question!
December 19, 2022
Unprompted review
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Never received item purchased or refund
I purchased a set in September2023, after reaching out to the company on several occasions they assured me I would receive my item in October. I never received the purchase and now when I try to reach out to the company I received a message saying this company is not available. I spent close to $90.00 and want a full refund. How do I go about getting my money back?
December 6, 2023
Unprompted review
Refuses to send order or respond to emails
I placed an order on November 1st and I still haven't received it. I was told I'd receive tracking info on November 27th I haven't received that either. I've dm'd and emailed the company and no one will respond to either.
November 1, 2023
Unprompted review
I placed an order with them at the end…
I placed an order with them at the end of October, and I have been getting the runaround. They claim they were having issues with the vendor, yet I had to reach out to them. The last time I heard from them, they said my order would be shipped out the following week. It is December 4th, yet I have not heard anything. I’ve sent several emails over the weekend, yet they have not responded. I’m very disappointed. Poor Customer service, and no professionalism whatsoever. I want my outfit I ordered. This is utterly ridiculous. You try to pay patronize, African-American businesses, and this is the end result. But once I receive my item, I will never order from them again.
December 4, 2023
Unprompted review
Buyer beware!!
Buyer beware!!! This place is a total scam. I have ordered from them twice in the last two years and I have received none of the items I’ve ordered. Their communication is less than zero. Do not order from this company. You will never get your items.
November 5, 2023
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Where is my money?
I put money down 2 years ago for a patch jogging pants. I never got a notification the pants were back in stock. I sent an email requesting my money back. I never got a response or my money back. YOU make us look bad. Oh but lets support one another.
September 23, 2022
Unprompted review
Clothing size is off big time..
Clothing size is off big time... The pants are nice... Cheap material tho... I ordered an XL and they look like a medium..couldn't get them up at all.. And the pants has no stretch at all... Just a waste of my money. I ordered a shirt with this order and haven't received the shirt. It says still processing.. I ordered both items 8/9 a d neither were on back order. I emailed them telling them to cancel the shirt order. They haven't responded yet...
August 17, 2023
Unprompted review
SCAM ARTIST…I purchased a pair of jeans from Gritty…
I purchased a pair of jeans from Gritty Soul in 2021. I never received the jeans they claimed they were out of stock. I submitted an order for a different pair and asked them to apply the $100.00 to the new order and that unprofessional company told me that I had received the jeans. I reached out to that bogus company several times and received no resolution. DO NOT and I repeat DO NOT patronize with this company they are dishonest and file.
May 12, 2023
Unprompted review
BUYER BEWARE!!
I would be cautious ordering from this company. Very poor customer service. Sizes to the clothing are wrong. So size up. Check the BBB reviews. All similar complaints. I ordered from the company one time and nevered ordered again because of poor business practices.
June 24, 2022
Unprompted review
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Terrible customer service
Terrible customer service. I bought a denim jacket, with faux leather trim. I wore the jacket one time for a dinner date one evening and it shredded. There's no way I can wear it again. I asked for a refund and they refused. They knew that jacket wasn't any good when they sold it. I've NEVER experienced anything like it. Terrible customer service, buyer beware. I tried settling via email and website. I have also filed a complaint with BBB. Do not buy from them.
September 17, 2022
Unprompted review
Do Not Buy from here
This company is the worse!!! If your looking to receive your purchases DO NOT COUNT ON IT!!! I purchased this item 2/27 to be given 2 dates that my items would be shipped after I reached out to them for an update. Then I advised them that I would give them till 3/29 to ship my items and they never did I believe they had no intentions on sending my items therefore I requested a refund which was completed in 48hrs they were just holding my $$ I guess hoping I wouldn't request a refund the service is crap!! They think just because they are black owned and I assume they have a large customer base they can pick and choose to do certain customers this way and are definitely not equal across the board with customers so don't take a chance in being their next victim
February 27, 2023
Unprompted review
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