Sally at Chester dealership has recovered my review from poor. She has been super helpful, gone out of her way to make my life easier with the hiccups encountered with my repairs (3 attempts at fixin... See more
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Review summary
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Been using Vic (Veekash), Paul and the team to source the parts for our classic BMWs for years, can't recommend them highly enough. Caring, diligent and responsive. 10/10 Also had the pleasure to w... See more
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Always receive excellent customer service, when visiting VW Dartford. It’s the 3rd new car for me. I always deal with, Lee Oliver. I find him to be extremely patient and professional. He deals with my... See more
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This review is for Group 1 Ruislip. I recently took my wife’s 22 year old BMW Z4 to this dealership for a brake fluid change. Excellent job, car cleaned and amazing professional service from all the s... See more
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Company details
Written by the company
Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK. Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
Contact info
Group 1 Automotive, First Point, St Meonards Road, Allington, ME16 0LS, Maidstone, United Kingdom
- www.group1auto.co.uk
3.7
Average
21K reviews
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Excellent experience
My experience at Stockport Audi was really excellent, and Carl Cranham's help was flawless. I have recently purchased a used Q3 and traded in my A3. Carl expertly advised on the purchase of the new vehicle, the finance options and gave a thorough and honest valuation of my car. This has been the easiest car purchase ever, and everything from viewing, valuation and set up has been brilliant. Carl's communication has been really great, friendly and efficient. A stress free experience from start to finish. Thanks Carl!
July 31, 2026
Reply from Group 1 Automotive UK
Hi Steve. Thank you so much for your kind words! We are thrilled to hear that your experience at Stockport Audi was excellent and that Carl provided flawless help throughout your car purchase. We are dedicated to providing stress-free experiences and we are delighted that our team delivered on that. We hope you enjoy your new Q3 and please don't hesitate to reach out if you need anything else. Thank you for choosing Stockport Audi! Kind Regards, Group 1 Automotive
I had my work van booked into Group 1…
I had my work van booked into Group 1 VW Peterborough on the 30th June. I was first in the queue and booked in at 8am, on booking in I asked for this to be done asap as I needed the van for work. At 11.30 I chased up and was told that they had not started. Again I asked for it to be completed soonest. I watched on my tracker and saw that the van had moved, this was 2.30. I phoned to check that it had been completed and asked for the invoice to be sent over for payment. At 3.20 I phoned again and was on hold for over 20 minutes again requesting the invoice, this took another 10 minutes to arrive. The attitude of the staff at the Peterborough site shows a distinct lack of customer care. Whilst waiting to collect my van I spoke to another customer who was of the very same opinion. For phones not to answered for 20 plus minutes says a lot for how the customer is taken for granted.
July 30, 2026
Unprompted review
Reply from Group 1 Automotive UK
Hi Glenn. Thank you for bringing this to our attention. We apologise for the inconvenience and will address this with our staff to ensure better customer care in the future. We appreciate your business and value your feedback. Kind Regards, Group 1 Automotive
Bring back Inchcape !! Group1 rubbish
Firstly I called the day before to confirm I had a hire car to be told I didn't have one. But after me chasing this it turned out I did and the first person didn't have a clue. The id4 was on recall for door issues now they won't lock or unlock, the sunblind doesn't work, the heated seat control chooses when to appear on the dash, the keyless access doesn't work. The under screen lights for the satnav only works when turning right. I live in Wigan so can't "just nip it in" so the issues will have to stay. But on the bring side the car got.me home with out doors flying out on bends..
August 4, 2026
Reply from Group 1 Automotive UK
Hello Pamela,
Thank you for taking the time to leave a review. We are sorry to hear that your recent experience with us did not meet your expectations.
We appreciate how frustrating it must have been to receive conflicting information regarding your courtesy vehicle arrangements, particularly when these details should have been confirmed ahead of your visit. Clear and accurate communication is something we strive for, and we regret that this was not your experience.
We are also sorry to learn of the concerns you have raised regarding your ID.4 following the recall work. We understand how disappointing it is to experience ongoing vehicle issues, especially when travelling a considerable distance makes returning to the dealership less convenient.
Customer satisfaction is extremely important to us, and it is disappointing to read that we have left you with this impression. We would welcome the opportunity to review the concerns you have raised regarding both the service you received and the vehicle issues you have experienced.
Please contact us directly at tellusmore@group1auto.co.uk with your details so that a member of our management team can investigate further and discuss how we may be able to assist.
Thank you for bringing your concerns to our attention.
Group 1 Automotive UK
Reply from Group 1 Automotive UK
Thank you for your kind words, Kevin! Our staff takes great pride in providing excellent service to our customers. We are delighted to hear that you had a positive experience with us. We appreciate your support and look forward to serving you again soon!
Adam was a super stair
Adam was a super stair, extremely helpful and supportive from start to end, whether at the dealership or via email. Guided and advised on the options and whether they offered me value to make an informed decision.
August 4, 2026
Reply from Group 1 Automotive UK
Thank you for the kind words! We're thrilled to hear that Adam provided exceptional service and support throughout your experience. We pride ourselves on offering valuable options and empowering our customers to make informed decisions. See you at our dealership again soon! Kind Regards, Group 1 Automotive
Terrible
Terrible.
We're on our way to Cornwall today after having the car serviced yesterday. A warning light has come up on the dashboard saying 'add 1 litre of engine oil when next refuelling'. I'm beyond annoyed. This is appalling and replacing the oil is one of the few things actually done in the service. It’s even worse when I see that you’ve charged me £94.50 for oil!
I’ve tried calling your Stevenage branch several times. After finally getting through, the proposed solution offered by Mercedes was that I bring the car in (I’m 150 miles away as I’m supposed to be on holiday). When I challenged this, the receptionist asked me to hold before cutting me off. I ended up having to drive to a Mercedes dealership in Bristol, buying oil (cost £11) and adding it myself. We have only just arrived in Cornwall, with a very tired family and children.
I would also like to highly separately that when the car was returned to me yesterday, I was told that 2 of my tyres were advisory as the tread was 4mm, accompanied by a quote for Mercedes to fit new tyres. Tyre treads are assessed based on the 3 middle quarters of the tyre, which measure at 6mm for the tyres in question. This measurement is confirmed in the report and the video sent to me by the technician. I find the whole experience appalling and deeply offensive. I will be reporting this to the ombudsman.
August 3, 2026
Reply from Group 1 Automotive UK
Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience and appreciate how frustrating and disruptive this must have been, particularly at the start of a family holiday.
We understand your concern after receiving an engine oil warning message so soon after your vehicle had been serviced. Having to make alternative arrangements, purchase oil yourself, and visit another Mercedes-Benz retailer while travelling is clearly not the experience we would want for any of our customers.
We are also disappointed to learn of the difficulties you experienced when trying to contact the dealership and that you felt unsupported when seeking assistance. Clear communication and effective customer care are fundamental to the service we aim to provide, and we apologise that we fell short of your expectations on this occasion.
In addition, we note your concerns regarding the tyre tread measurements and the recommendation provided following the vehicle health check. We appreciate why the information contained within the report has led you to question the advice given and understand your dissatisfaction.
We take all customer feedback seriously and would welcome the opportunity to review the circumstances surrounding your service visit, the oil warning, and the concerns you have raised regarding the tyre assessment. If you have not already been contacted by a member of the management team, please get in touch with us directly at tellusmore@group1auto.co.uk so that we can investigate these matters further.
Thank you again for bringing your concerns to our attention. We are sorry that your experience has left you feeling let down and hope to have the opportunity to address these issues with you.
A friendly car dealership
A friendly car dealership, the staff are very pleasant.
Waiting for your car is okay there too as the building is cool, has reasonable WiFi and the reception staff keep you supplied with coffee/tea etc.
The service department staff are great to deal with, advising and costing any extras and leaving you time to consider your options.
Overall a pleasant experience.
July 29, 2026
Reply from Group 1 Automotive UK
Thank you for your kind words! Our team takes pride in providing excellent service and making sure our customers are comfortable while waiting for their car. We're glad you enjoyed your experience with us and hope to see you again soon.
Superb service from my salesman, Luke.
Luke, the salesman who helped me, could not have done more before and since to make my purchase experience better. Excellent cars and superb service. Would highly recommend. Ask for Luke Preston.
August 1, 2026
Reply from Group 1 Automotive UK
Thank you so much for your glowing review, Lucy! Our team takes pride in providing excellent cars and superb service to our customers. We're thrilled that Luke was able to make your purchase experience a great one. We truly appreciate your recommendation to others.
Friendly customer service.
August 3, 2026
Reply from Group 1 Automotive UK
Thank you for your review! We're thrilled to hear that our customer service was friendly and helpful. We strive to provide the best experience for our customers.
Service very good staff helpful…
Service very good staff helpful nothing to much trouble
August 2, 2026
Reply from Group 1 Automotive UK
Thank you for the wonderful review, Harold! We pride ourselves on providing exceptional service and a helpful staff. We believe that going above and beyond for our customers is what sets us apart. We appreciate your support and hope to see you again soon!
Everything done according to plan and…
Everything done according to plan and staff were very helpful.
August 1, 2026
Reply from Group 1 Automotive UK
Thank you for the glowing review, Fred! We're thrilled to hear that everything went smoothly and that our staff provided excellent service. We truly appreciate your support and look forward to serving you again in the future.
Left the car for services
Left the car for services. Pick up the car with steering wheels issues and a cable snapped. Horrible experience, avoid
August 3, 2026
Reply from Group 1 Automotive UK
Thank you for your feedback. We're very sorry to hear about your experience and understand how frustrating this situation must have been.
We take comments such as these extremely seriously, as providing a high standard of service and care for our customers' vehicles is our priority. We would like the opportunity to investigate your concerns regarding the steering wheel issue and damaged cable, as this is not the level of service we strive to deliver.
Please contact our Customer Experience team directly at tellusmore@group1auto.co.uk with your vehicle registration and visit details so that we can review the work carried out and discuss this matter with you further.
We appreciate you bringing your concerns to our attention and hope to have the chance to address them.
Staff need to be aware of its product…
Staff need to be aware of its product and treat customers with respect , try another JLR not Group one, big American conglomerate!!!’n
August 3, 2026
Reply from Group 1 Automotive UK
Thank you for sharing your feedback, Roy. We are very sorry to hear that you were unhappy with your experience following your vehicle's service.
We understand how concerning it would be to collect your vehicle and believe that issues had arisen during its time with us. This is certainly not the standard of service we aim to provide, and we take concerns regarding vehicle condition very seriously.
We would welcome the opportunity to investigate this matter further and understand exactly what happened. Please contact us directly with your vehicle registration and details of your visit so that our management team can review your concerns and work towards a resolution.
Thank you for bringing this to our attention.
Reply from Group 1 Automotive UK
Hello Barnes, We are thrilled to hear that you had a great experience with us! Providing exceptional service to our customers is our top priority and we are grateful to have your continued support as our preferred dealership. Thank you for your review!
Fantastic dealership
Fantastic dealership . Robby is an amazingly good salesman. Thankyou
July 31, 2026
Reply from Group 1 Automotive UK
Hi Michael. Thank you for the kind words! Our team takes great pride in providing exceptional service and it's great to hear that Robby exceeded your expectations. We appreciate your business and look forward to serving you in the future. Kind Regards, Group 1 Automotive
I am writing this review after giving…
I am writing this review after giving Vantage Toyota Southport two separate chances, and both times have been a complete disappointment. I live locally, so I thought giving this nearby branch another go would be convenient, but that was a huge mistake. Usually, I get my car serviced at either Toyota Liverpool or Toyota Preston, and the quality of care at those locations is infinitely better.
I paid £465 for my last service here and £300 for this current service, yet the standard of work and basic customer respect is nowhere near what a main dealer should provide. My car has an issue with the emergency SOS system, and despite having it in the workshop, their team couldn't even figure out what the problem was, leaving a fault completely unaddressed. On top of that, after paying £300 this time, they didn't even bother to wash the car. When I pointed this out, their response was simply to tell me to bring the car back another day for a wash. Expecting a customer to waste more time, drive back, and burn fuel just because their staff failed to complete the job properly shows they don't care about people's time or effort at all.
Southport knows how to charge top-tier main-dealer prices, but they don't know how to deliver basic service or look after their customers. I will never, ever bring my car back here again. Stick to Liverpool or Preston where they actually treat customers properly and do the job right. Overall 0/10.
August 1, 2026
Unprompted review
Reply from Group 1 Automotive UK
Thank you for taking the time to share your feedback. We are very sorry to hear that your recent experiences with us have left you feeling disappointed.
We appreciate that, having previously received service from other Toyota retailers, you had certain expectations when choosing our Southport dealership. It is concerning to learn that you felt we fell short in several areas, particularly regarding the unresolved SOS system concern and the level of service you received following your visit.
We also understand your frustration regarding the vehicle wash. We recognise that customers expect a convenient and seamless experience, and we're sorry that we did not meet those expectations on this occasion.
Your comments have been noted and will be shared with the dealership management team for review. Customer feedback is important to us, as it helps us identify areas where we need to improve our services and customer experience.
Thank you again for bringing your concerns to our attention, and we are sorry that we did not provide the level of service you expected.
Great service received from Vlad
Very happy with Vlad, the Salesman, at Group 1 Mercedes Benz Hemel Hempstead. Particularly appreciated after appalling service from Sytner Mercedes Benz Watford (see other review). Communication good, expectations met and very happy with my new CLA 250+.
The missing one star is due to having a very limited showroom (go to Watford to look at theirs) but purchase from Hemel!
June 27, 2026
Unprompted review
Reply from Group 1 Automotive UK
Hi Beverley. Thank you for your feedback! We are thrilled that you had a positive experience with our salesman, Vlad, and that we were able to exceed your expectations. We apologise for the limited showroom, but we are glad you chose to purchase from us. Enjoy your new CLA 250+! Kind Regards, Group 1 Automotive
mercedes benz - warrington
we purchased a Mercedes 220d from Mercedes warrington.the issues started from the day we collected the car. The car was sold with a 12 month mot on collecting the car we we're informed that the car had passed with flying colours! I checked on the government mot checker regularly over the next 2 weeks, nothing. I contacted the dealership to be told that the mot hadn't been carried out and we had been lied to.
during the first week a fault with the front proximity sensors became apparent, signaling that there was an obstruction when nothing was present and the air con wasn't cold.it was arranged to bring the car in for the mot and rectify the faults. on arrival we were informed that they could only do the mot due to the number of technicians available. Another date was arranged to fix the sensors and aircon. on the next visit we left the vehicle.on return we were informed that the technicians couldn't find a fault with the sensors and the aircon was working as it should & needed a regas but this couldn't be done without sales authorisation? why didn't the service dept contact sales and get this done immediately on the same day rather than requiring another phone call and visit? I contacted service yet again to arrange for the faults to be fixed.We we're informed there was no loan car available for 4 weeks.we took the appointment. 4 weeks on we received a text message at 5-30pm the day before our appointment, no loan car available.Clearly priority was being given to paying customers. Another appointment was made a week later.
at present the faults appear to have been remedied. over the last 2 weeks I have called your switchboard average ring time 4 minutes.if you ring 0 you get a person who asked is that maureen and hangs up! on 4 occasions ive asked to speak to a senior manager, never anyone available,i was promised on those 4 occasions a priority call back, guess what? never got a call back.Your managers are cowards who don't want to speak to customers to address their issues.
nice car customer service nil points.
June 1, 2026
Unprompted review
Reply from Group 1 Automotive UK
Hello Mr Brooks,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience following the purchase of your Mercedes-Benz C220d has left you feeling disappointed.
We understand your frustration regarding the MOT process, particularly if you were given information that later proved to be inaccurate. We appreciate how this would have undermined your confidence in the preparation of the vehicle from the outset.
It is also disappointing to learn that resolving the concerns you raised with the parking sensors and air conditioning required multiple visits. We recognise that having to repeatedly arrange appointments, especially when expectations around repairs and courtesy vehicle availability were not met, can be extremely inconvenient and frustrating.
We are further concerned by your comments regarding communication with the dealership. Providing timely updates, returning customer calls, and ensuring customers can speak with the appropriate members of our team are fundamental aspects of good customer service. We regret that you feel we fell short in these areas and that your attempts to escalate your concerns were not handled as expected.
Whilst we are pleased to hear that the issues with the vehicle now appear to have been resolved and that you are enjoying the car itself, we are sorry that the level of service you received did not reflect the standards we strive to deliver.
Thank you for bringing these matters to our attention. Your feedback will be shared with the relevant management team for review as we continually look to improve our customer experience.
Group 1 Automotive UK
Literally abandoned local customers.
VW sold me a car and it was great having a garage in Cheltenham local to carry out services etc. They then closed this overnight without telling anyone. Now my nearest garage is SHREWSBURY! Almost a two hour drive or else I'll lose my warranty by going elsewhere. Never again.
July 31, 2026
Unprompted review
Reply from Group 1 Automotive UK
We apologise for the inconvenience caused by our garage's closure. We understand how important convenience and access to service locations are, and we are actively working to find a solution for our loyal customers. Thank you for bringing this to our attention. We sincerely value your business. Kind Regards, Group 1 Automotive.
Exceptional experience at Toyota with…
Exceptional experience at Toyota with Graham!
We recently bought a car from Graham, and he was incredibly responsible throughout the whole process. He genuinely focused on our actual needs instead of just trying to push a sale. This car-buying experience was much better and more pleasant than any we had in the past. We highly appreciate his professionalism and the excellent service from Toyota!
We are very happy to recommend Graham to our friends if they would like to buy a car later.
July 31, 2026
Reply from Group 1 Automotive UK
Thank you so much for your kind feedback! It was our pleasure to assist you in finding the perfect car and make sure you had a positive experience throughout. We are thrilled that you appreciated Graham's focus on your needs and his professionalism. Thank you for choosing Toyota and for recommending us to your friends. We truly value your satisfaction and look forward to serving you again in the future. Kind Regards, Group 1 Automotive
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